Microsoft

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your keyboard. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have since returned the computer in question since the return policy is days and I have just now received a response from Microsoft 6mos later. I appreciate a response, but I would still like a comparable computer to the specs that were advertised for the advertised price. It's very disappointing that this issue could not be solved over the phone the first time I called Microsoft Support. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding fraudulent charges on your account. We would like to investigate your issue further but because your account has been deleted, we were unable to locate a service request number
within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate furtherIf you have not contacted support regarding this issue, please visit support.microsoft.comSincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** I have not received my refund yet but I will accept their resolution after the money is returned to my account

Dear *** *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe would like to help you, however as stated previously, the procedure in place for account recovery is a part of Microsoft policy and cannot be bypassedYou are welcome to fill out the form multiple times if you have a few options for answers in mindTo do so, please visit support.microsoft.comAt this time, we are unable to offer further assistance with this matter unless this step is completed
Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease leave the complaint open until the Xbox advocacy team has reached out and our matter is resolved.Sincerely, *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the phone call you received. Microsoft does not make unsolicited phone calls to customers to charge for computer fixes. Microsoft only calls customers who have contacted us first for
support. Microsoft has made this information to customers on our website:
Avoid tech support phone scams: https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx
Microsoft does not compensate customers for their time spent troubleshooting their computers If you have a Microsoft software issue with your computer, we encourage you to visit support.microsoft.com to get immediate assistance with the problemIf your problem is with the hardware, please contact your manufacturer for assistance
Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. In looking over your account, it appears as though the day you cancelled the subscription the $was refundedWe recommend checking in with your financial institution if this is not reflected on
your bank statementAt this time, Microsoft considers this matter closedSincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/10) */
Dear ** ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that
and I will gladly assist you further
Upon checking our records I can see that the Skype account "***" has been unblocked on September 04,
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Complaint: ***
I am rejecting this response because:
Sincerely,
It still wasn't reviewed they only go by the mods and it's known all over the Internet they ban people for no reason just if people report when they are losing a gameThere are petitions being gathered with signatures to have this looked intoThere is no way you can honestly say when someone is banned for communicating on the 19th from Xbox one only he can't even talk to them on the 21st get banned from Xbox live for harrestment when he can't communicate
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your accountThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft OfficeOur records indicate you have been in contact with the agent who was originally working your case, and has offered assistance to fix your issueWe understand your request was to have a Microsoft technician come to your home, however Microsoft does not offer on-site services
The agent working your case is a Tier agent, which is the highest level of support Microsoft offersIf you would like to continue working with him to fix your issue, please reply to his most recent e-mail to provide callback information and he will be happy to continue working with youIf you choose to reject this offer, we will respect your decision and will be closing this case, as we have offered all possible options for resolution and will be unable to provide further assistance
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: 1. Microsoft tried to mislead Revdex.com personnel. No one ever asked for a refundI didn't even asked for any type of compensation for the inconvenience caused by themIt’s just ridiculous for them to keep providing misleading information2. My Surface Pro is out of warrantyHowever I did NOT ask for a replacementThe issue is OS relatedI did NOT ask for any hardware support.3. Let’s recap the issue: a. Microsoft forcefully installed updates on my PC that made the PC not usableI don’t have the control on which update to be installedThere is no option to choose in Windows 10.b. I followed the recommendation from Microsoft, and choose the option to return the system to the status before the updateThe process is automatic and user does not have control.c. The OS rebooted during the process in (b) but failed to do so due to boot record was destroyed and the EFI variables were wrongly setIf you search on Internet you will find out many people got affected by this issue from mid-May 2017, regardless which machine they are usingThis is a Windows problem.d. Since the system of Microsoft Surface is an embedded one tailor made by Microsoft, unlike other general machines, as an end user I don’t have the access to fix it, usually by deleting the boot record/remove hard disk partition and rebuild itI asked Microsoft to fix it since the error was caused by them.e. Microsoft support keeps selling me to upgrade my system with a discounted priceI’m not interested as there is no hardware issue and the problem could be simply fixed.f. They also tried to mislead me the issue was a hardware issue, which is notI’ve been working in software engineering field in local government for more than years and I understand what happened.g. I asked for the description on the error code (representing the details and usually the cause/resolution of the error) shown on my PC, they refused to provide and asked me to search on InternetRidiculous.h. I asked for a contact point to file a complaint officially, they told me Microsoft does not have one.i. After knowing I didn’t fall into their trap, they close my case4. To conclude, Microsoft made a mistake on an OS update in mid-May that affected many people, and I’m one of themWith 10+ years in Software Engineering field I am able to find the root cause, but they just tried to mislead me and asked me to have a paid upgradeThe resolution is simple but they just want to sell their remaining stock of Surface Pro after Surface Pro releasedThey even refused to provide written reply, description of the error, and contact point to file complaints
Sincerely,
*** *** **

Initial Business Response /* (1000, 5, 2014/08/06) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

after the third hour on the phone, the party of grievance realized their mistake and rectified the concern.***

Complaint: ***I am rejecting this response because:
I have not been given a support ticket number of any sort by Microsoft due to being forwarded to downed phone services and/or being hung up onI will not go through the channels for this as I have already tried, unsuccessfully timesI want Microsoft to contact me directly to resolve this issueMicrosoft's automated systems send their customers in endless circles and their basic level of support it negligent at bestI need a support manager or enterprise customer support of some sort to contact meThe business that I work for, *** *** ***, is a big customer of Microsoft productsPurchasing both retail copies of Office and Windows as well as Volume LicensesI would think that being a volume license customer would open doors to a better support systemAgain, I want Microsoft support to contact me directlyMy office phone number is *** ext*** My email address is ***.comMy work cell phone number is*** My office hours are AM to 4PM PST, Monday through Thursday. Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your blocked email account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe have reviewed your case and see that this issue is one that should be discussed with HSN, as the charging station that HSN bundled with the console is not a Microsoft product, nor part of the accessories supplied by MicrosoftAt this time, Microsoft has closed this case
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Its does not address the DDosing and bullying among live playersIt does not address the discrimination against the poor who dont have phonesThey want me to verify my email more than once and the amount of steps to get a refund is unreasonableThey also said they would not refund me so I dont know what this guys is saying
My service is interrupted daily and has been for over years nowI finally complain and ask for month live and they said no.Sincerely,*** ***