Microsoft

Complaint: ***I am rejecting this response because: Decision is not fair & I will never buy another microsoft product & I'll encourage all my family, friends, & business ***leagues to do the same They won't even give me the common courtesy to give me a price on repairing the console!Sincerely,*** ***lins

Complaint: ***I am rejecting this response because:Sincerely,*** ***
this is a ploy Microsoft uses all the time saying they will pass it along every time you speak to a Microsoft rep you are given the same reply.so my complaint standsthere was nothing wrong with outlook.com to begin with they just decided to make these changes to what they call outlook.com (preview) for no reason at all, many good features were removed and many bad ones put in place there own feedback boards had users such as I complainmicrosofts answer is simply get used to the changes.the best would be to return to the old format which they refuse to domean while as stated your forced to have a Skype account (socialsite)Microsoft owns Skype and as I said if you close the Skype account microsofts system just reopens it all of this without the users knowledgeI myself don't take part in any social site be it facebook,twitter, linked in or many others that are on the market and prefer not to be forced by mircosoft to have a Skype account, the best answer is to stop forcing outlook.com (preview)on there usersalso they call this a preview which means I am being forced to test market for them without my consentthe answer is to 1)do away with outlook.com(preview) or give users a choice to use the older outlook.com

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox
Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Complaint: ***I used my email to request recovery, and saw that my email was now associated to three Skype accounts I'm unfamiliar with, some related to pornographic and/or dating site contentI also saw that, as I suspected, my home address and (expired) credit card information had been leaked
Kaisa, I take these matters very seriously, and your unwillingness to close my account despite your legal obligation to do so per your own comapny's policies (https://support.skype.com/en/faq/FA142/how-do-i-close-my-skype-account, screen capture attached) warrants me escalating this matter to some leadership members of Skype and maybe seek legal advice as well

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issueUpon reviewing the service request there was no mention of a new surface device to be delivered as a replacement and
the warranty expiration date for your Surface is correct as 11/27/is one year from your original purchase dateFor these reasons we consider this matter closedPlease refer to these snipped quotes from the Surface Limited Warranty, Section 3, parts (B) and (C): “Replacement may be with a new or refurbished unit” “After repair or replacement, Your Microsoft Hardware or Accessory will be covered by this warranty for the longer of the remainder of Your original Warranty Period, or days after Microsoft or the retailer ships it to You.” (https://www.microsoft.com/surface/en-us/support/documents) (Standard Limited Warranty Canada-English) Sincerely, Microsoft Corporation

Complaint: ***
I am rejecting this response because:Originally my problem was the fact that on 8/I chatted with a representative who told me my Xbox would ship the next dayThis representative also told me my xbox had not been repaired yet. On Monday, 8/21, I called and talked to a representative who told me over the phone that he would offer me a couple months of xbox live gold for freeThe call hung up, and the representative never called me back(I have no missed calls, no voicemails, and no missed emails, no spam emails, etc.)After speaking with this rep I spoke with someone via chatI received MORE misinformation claiming my device had already shippedI spent an hour on chat and was told that my device had shipped AGAINThis time I actually have screenshotsThe next day I was informed my xbox had shippedWhile this is great news, it does ont take away the fact I was given misinformation and promised xbox live over the phoneSupervisors informed me that the notes indicated the representative claimed to call me back when he didn't, and his notes never mentioned offering me any xbox live goldNot only that, but one supervisor, after I called back, explained to me that I was simply trying to get things for freeI was very insultedI know for a fact the misinformation I was givenI know what I was told. I spent hours on the chat, was treated rudely, I had to talk to almost repsI was hung up on, never called back, and all they could give me was one month of xbox live goldWhen originally I was promised two monthOne representative spent over an hour with me, and the only information given to me that was new, was misinformation, which the rep had to correct. I'm happy my console shippedBut I'm not happy with my experience, you will see notes of reps trying to paint me as someone trying to get free stuffThis is not the caseI have a surface, I have a xbox one sI'm extremely loyal to microsoft, and if you check years of history I never really call in and never really have problemsBut the way I've been treated is not okayand I will not accept it.
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The business is continuing to contact me repeatedly via email- it is like a broken recordAnother email was sent today, 10/02/If a single competent employee had properly handled the situation, I would not still be receiving emailsThe harassment needs to stopAs for the business's response, it is subterfuge- no genuine effort was made to delete the account or grant access to me, and now the business continues to lie about the matter. Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you no longer have a service request number, please provide more information regarding your issue so we can investigate this further
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize that you had to go through this experience, but after reviewing your complaint it would appear you were most likely scammed and this supervisor was not an actual Microsoft employeeWe take
scams very seriously and would appreciate your report on the incidentYou may report this scam by visiting the following link: (https://www.microsoft.com/en-us/reportascam/?locale=en-US) If any other issues arise please visit support.microsoft.com and our agents would be happy to assist youSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueUnfortunately, after reviewing your service request number and Revdex.com complaint we will not be able to compensate you for any lost music or lack of access to your
applicationsIt appears one of our technical support staff has sent you an email on 8/with a number to contact themPlease provide your service request number when calling and our technical support staff will be happy to assist youWe would like to apologize for any delays you may have experienced in reaching our supportPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 12: “YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN ‘AS IS’ BASIS ‘WITH ALL FAULTS’ AND ‘AS AVAILABLE’YOU BEAR THE ENTIRE RISK OF USING THE SERVICES.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comRefunds were provided to your account in accordance with the Microsoft Refund policyThere are no further refunds available at this timeMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox subscription. We were able to locate a service request with the information you have provided, and see that you were in contact with one of our agents
regarding this issue. As she explained, an automatic renewal system is in place for Xbox accounts, and explained in the Xbox terms of useBecause the automatic renewal was set for a yearly subscription, an amount of $must be paid in order to continue using the Xbox services and to downgrade to silverWe apologize that we cannot offer any alternative options for resolution, and are unable to take the action you have requestedWe consider this matter closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I did not receive a service request number when calling in I had to call back again to check on the status and was told that my case was never escalated to the proper department I received a couple of follow up emails from the gentleman that my son initially spoke to but could never get a response back Basically, they were automated to make it seem like he was following up but wasn't really When I called back in, the gentleman that I spoke to said that he would do that and that I would receive a call within three days, which of course I did not receive Once again, I had to call back in to check on the status I spoke to a gal named Cassie, who was able to help somewhat We were able to get the account reset but one of the main games that my son played does not work properly now He had spent quite a bit of money on the game and he now says that the files are corrupted and he can't play it He seems to think that when the account was hacked and then reset, it ruined the game Very bad customer service and very disappointed that all of the money that has been spent is now gone
Sincerely,*** ***

Complaint: ***I am rejecting this response because: it simply does not address my concerns. Microsoft has focused on one aspect of my complaint and none of the others. I have asked to speak with someone they have ignored me. They have ignored the refund I was promised and now have been told I will not get. Finally, I spoke with and chatted with several people including managers, so a glib response about gift cards is still insulting and proof of an organization who does not care about customer service. I hope Apple gets into the gaming market so they can show the market what real customer service is all about.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your permanent account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.
Please understand that the Enforcement link below is the ONLY avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft product. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I no longer have access to my registered e-mail address which is needed to reset my password (see Screenshot_3) Screenshot_and Screenshot_demonstrate how I got to Screenshot_3 Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchase of an Xbox gift cardWe apologize that we are unable to provide refunds for purchases of gift cards, however we appreciate you providing your honest
feedback regarding the description and use of our gift cardsWe understand your frustrations with this matter, and your comments have been recorded and will be forwarded to the appropriate department for review
Sincerely,
Microsoft Corporation