Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Skype accountThis procedure is part of Microsoft's policy, and is put in place to protect our customers’ privacy and safetyFor this reason, it is the only way to go about recovering a Skype accountUntil the form is completed and passes the verification process, we are unable to provide further assistance with this issuePlease reply to the last e-mail from the agent at your earliest convenience to continue working toward resolutionWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/02/10) */
Dear Ms ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I'm very sorry to read that you have experienced issues with Skype and I will gladly assist you further
I
can assure you that Skype provides customer service different waysIf you kindly go to www.skype.com, you see on the front page section "Help"If you click on the "Help"button, you are directed to the self-help pageHere you can find answers to all your Skype related questions and also contact information for Skype Customer SupportJust type into the search feed the question or search for customer support
You can get detailed instructions how to contact Skype per email or chat in our support FAQ page here: ***
If you have forgotten your Skype password or access information, you can easily recover the password and change it to access your Skype account
Simply follow this link: https://login.skype.com/recovery
Enter your Skype account registered email address and you will receive an email with further instructions
Upon checking our records, there is only one Skype account associated to the email address provided and on that account there haven't been made any successful ordersThe only order on the account wasn't completed and no funds were deducted from the credit card
If you have issues with any further accounts, please kindly provide me with the Skype account name and I will gladly look into this
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. Upon review of your account, the first month of the pass was charged in April up until NovemberAccording to Microsoft’s Services Agreement, all purchases are non-refundableIf there are errors in
billing, Microsoft may provide a refund, but since this subscription is an osubscription, management of the subscription must be maintained by the user“gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may apply.” (https://www.microsoft.com/en-us/servicesagreement/) Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have not communicated that the complaint has been resolved, because it hasn’t been resolved. Please do not close this until it is resolved. So far we are making some progress, but have not reached a final resolution Sincerely,*** ***

Hello,
Thank you for your reply
You can find information, steps and the direct link how to contact Skype Customer here: https://support.skype.com/en/faq/FA
Our friendly staff is available online and ready to help you by email or live chatWe don’t provide support over the phone
The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your account
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
Kind regards,
Kaisa
Customer Relations Office
Skype

Complaint: ***I am attaching the reference number that Microsoft requested in order to investigate the case further I wish for the Revdex.com case to be left open and await their response via this service
***Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with OneNote and your customer service experience. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the ONLY avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for responding regarding Office 365. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One sign in issueUpon review of your recent Service Request with Xbox support, it was found that you have you have not responded to several contact attempts by our agents to
confirm if your issue was resolvedIf you would like to further troubleshoot this issue, please visit support.xbox.com/contaand contact one of our support representatives by chat or phone and reference your service request numberSincerely,Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live Unauthorized Access issueUpon review of your recent Service Request with Xbox Support, it was found that Xbox Support is working with you to resolve this
problem. Please continue to work the Xbox Support to resolve this matter
Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live.
Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banPlease understand that Microsoft does not provide refunds for Xbox Live subscriptions when enforcement action has been taken upon an account.You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaintsI received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.Upon checking our recordsI
can see that the two recurring orders have been charged back on September 11,2015.The payment agreement isalso cancelled and there will be no further charges.Please note that allSkype subscriptions are recurring by default but you can cancel a subscriptionat any timeThe rules are the same also for the free trial and stated in thetermsYour first month is completely free, and unless you cancel your subscriptionwithin days from the start of your free trial, your subscription willautomatically continue and the current rate will be automatically charged toyour credit card at the end of your free trial and every subsequentsubscription term.You can find informationabout subscriptions on the Skype support page: https://support.skype.com/en/faq/FA10414I hope this response hasbeen helpfulWe apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: ***I am rejecting this response because: You have received what you requested I sent it with a tracking number & anyone can check that you received it!!!!!!! Previously in this complaint I listed the tracking number for anyone to look up In addition, Sayed called & stated you were sending a $gift card Since you are talking out of sides of your mouth, I will believe it when I see it
As usual, it seems, Microsoft is not taking any responsibility for creating and selling software that messes up previous programs that they themselves wrote Shame on you
Sincerely,*** ***

Complaint: ***I am rejecting tthisresponse
mMicrosoft hasn't taken any initiative to rectify the issue I'm havinhoping, in terms of discrimination,.hate speech and hate crimes against my federally recognized disabled sonthey need to provide a phone number and an email, so communication can be established to rectify this issue
Sincerely,*** ***

Complaint: ***I am rejecting this response because: It once again is a lieI have nothing on xbox live that would warrant a banYou are just upset that I post videos of people cheating and call them outYou did not REVIEW anything, so stop lying about stuffIt is a freaking embarrassment to your company , yourself and anything you believe inWhoever is writing the response, remember you are lying for a company that is scamming peopleWhich makes you a scammer and a thief. Hiding behind a computer and a billion dollar company while scamming your consumers has to be one of the most cowardice actions possibleI suppose I should move forward with arbitration then? I have no problem coming to arbitration with documents proving I was attacked by your support for beating them online for money. I have all the messages saved on my phone, They are posted on reddit along with a several months long conversation with people who all can see plain as day that you are scammers. Lets drop another example, after buying my xbox years ago it was broken less than weeks after the purchase, I sent it in, you claimed to have fixed itSent it back and it was still brokenAfter calling to express my concern I was told that I would have to pay for a second repairI tried to explain to them that they never repaired it but they just lied like you are now.I am sick and tired of your scamsYour fraudulent business practice which targets a small amount of people in order to avoid detection is an outrageYou are just like *** and all these other companies who constantly cheat people out of small amounts of money in order to bolster your yearly profitsI am going to take every documented violation from Xbox live services and create a file for the FCC to begin an investigation into Xbox and MicrosoftWhen you get fined a few hundred million for cheating your consumers remember you were given an option early to stop itI don't think you understand how through I was with documenting everything, this isn't my first rodeo with you guys and I was prepared for it*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your desktop accessories We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I do not know what number Microsoft is asking forI was never given any reference numberI do have the names of the representatives and the dates that I spoke to themThere has been not written correspondence with Microsoft, everything has been done over the phone.Sincerely,*** ***