Microsoft

Complaint: ***
I am rejecting this response because:Another transaction posted to my account after I was assured card information was removed-$5.30Description:MICROSOFT *XBOX STORE\MSBILL.INFOBalance:Transaction ID:***Posted Date:8/3/2017
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the delivery of your purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live accountThe only avenue for further information is through the enforcement link below. We will no longer be responding to any further requests concerning your
enforcement action as this matter is closed. If you wish to discuss this further, use the enforcement team link below
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
Sincerely,
Microsoft Corporation

Dear *** *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your email accounts. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live Subscription. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your gift card issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***Are they saying that my device arrived to the service center damaged? Because I certainly did not send it that way, and I sent in pictures of my undamaged device taken the day I shipped it out to MicrosoftWhen I recieved my damaged tablet in the mail, I spoke to a representative on the phone named Hilda, I believeShe told me that if I requested a replacement device that it would take at least two weeks and would I like it to be sent to the same address as beforeI said yes I would pleaseShe then told me that the issue would be passed on to a memeber of the escalation team, which it was, and that's when I was told that if a device is found without issue or out of warranty it is returned to the senderNot once did anyone tell me that my tablet had arrived to the center damaged, if that's what happenedAll I was told was that it was out of warranty, which made no sense to me sice the tablet was only months oldSo are they saying that it arrived shattered? Am I understanding that correctly?Sincerely, *** ***

Complaint: ***I am rejecting this response because:I will not accept this response until I recieve the refund as I can no longer trust skypeSincerely,*** ***

Complaint: ***
I am rejecting this response because:no number was ever given to me, I initiated the call from support.microsoft.com, requested the next available agen callReceived the call from 425-635-Explained my issue and tried to get this resolvedI have tried your electronic account reset over times before this call to try resolveYou make it very hard to resolve issues, this seems like another attemptI received an e-mail and a text with password reset codes while on the phone with your customer service repNo other number or information was includedYour customer service rep called me on the same phone he texted me account password reset but could not help me resolve getting this account active?I have a live account that has been paid for I should be able to use it
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/09/12) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your purchase of an Xbox Live cardWe would like to investigate your issue further but were unable to locate a Service Request Number
within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
We would also appreciate it if you could take a picture of the card, and attach it to your claimPlease also indicate where you purchased your Xbox Live subscription card
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Below is the additional information requested
This gift card was purchased for a gift,
I do not have a XBOX account, hence my email is not associated with an XBOX AccountThis is the service # requested
SRXXXXXXXXXXXID
Final Consumer Response /* (4200, 11, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I acknowledge receiving this response, However its vague to the outcome
Awaiting a response for something is not an explanation as to how
I am to be compensated for my purchase that is unable to be used
I asked to be given a replacement code or a replacement certificate,However this response
does not indicate what action if any will be issued
Final Business Response /* (4000, 17, 2014/10/09) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live card purchase issueThe Xbox Listening and Advocacy Team is now handling your case, and will work with you directly towards resolution
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/13) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Games for Microsoft Live. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
USER *** [email protected] ***@COLLECTIONHALL.COM ***@REPLICASUNLIMITED.NETSincerely,*** ***

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:I was never given a service number of any kindThe xbox account is under my sons name *** ***@rocketmail.com is the email that he used and is no longer validThere should be notes under the account explaining everythingI have contacted customer service multiple times, I have spent hours on the phone trying to resolve this…fix this! Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue replacing your controller. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live account access. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have filled out this form THREE times with VALID informationWhat am I suppose to do when it is all VALID information and it still doesn't work? I assume in this instance that my account has been hackedThere MUST be another option for me to recover the accountI am willing to provide any information needed to prove my identity and ownership of the account - but beyond having submitted that form THREE times there is literally nothing more I can do to give you the information you are asking for.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Zune Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to records indicating that the proper warranty information of days for controllers was provided to you by our support team, we will be taking no further action on this issue Sincerely,Microsoft Corporation