Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox warranty. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mail account settingsWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have providedIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Console registration issueWe have been able to locate your account and informationThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Hello,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

My
issues are concerning Xbox live, not windows I am subject to a refund for Xbox live services for the months of October - June since I am being billed for accounts while I only use one. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox live free game access issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Complete Support Subscription. The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 issues. The Global Escalation Services team will continue to investigate this matter and contact you again directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I was never given a 'service request number' by any Microsoft Personnel.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned. Please understand that the Enforcement
links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:
Once again I'm explaining the same situation repeatedlyThe title was provided to me as a Christmas gift in 2015; furthermore the game was indeed played on 12/25/Unless I'm going insane and need medical attention for some sort of hallucination incurredFurthermore I've e planned that my actual Xbox Live Gild subscription has expired on 12/27/15, which is why my account wasn't provided with my download tokens for the promotionHowever, when I did actually play the actual title on 12/25/my subscription was active
So, once again I'm disputing what your "activity logs" stateBecause as a society we're well aware of how stable, reliable, and accurate computer systems can beIt's actually a very poor state of human interaction when computer systems are regarded over an actual human's word and recollection of events
Sincerely,*** ***

Hello ***,
Thank you for responding regarding this issueWith the information you provided we were able to locate your account and a service request numberOur records indicate that you were in contact with one of our agents, who explained that the day warranty for your controller has expired and we are unable to override itWe apologize that we cannot offer further assistance for this issueAt this time, due to Microsoft Policy, we consider this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***
Thank you for responding regarding your upgrade to Windows 10. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox games. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/04) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Call of Duty issueFurther investigation into the matter shows that you were refunded the charge for the digital game by our support team Due to this, Microsoft
considers this matter closedSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft does not need any reference number from a complaint to them; I have not made a complaint to them - I made it to the Revdex.com
The issue is them 'SPAMMING' me with advertisements, which apparently have been imbedded into my computer without my knowledge or agreementThese Ads appear even when I am offline, and so only Microsoft could have done thisYou do not address the dog that is biting you - you call the Dog Pound!
I feel it is up to the Revdex.com to inform them that they are violating corporate policy rules by violating my privacy, against my wishes, and by spamming me with advertisements which I do not want to receiveIt may even be against the law in Oregon, for all I knowIsn't 'Telemarketing' against the law when one does not wish to be harassed? What is the difference here?
The general news is out regarding Windows 10, and if I wished to upgrade to it, I would have done so by nowUnfortunately, everyone I know who has tried it dislikes itSo they should quit spamming me about it.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated your issues with The Division Pre-Order and Tom Clancy's Season PassWe have determined that refunds have been issued and this issue was resolved on service request *** Microsoft considers this matter closed and will no longer be responding to any further requests concerning these games
Sincerely,Microsoft Corporation