Microsoft

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We understand your concernsWe cannot take any further action on this issue as you are not the account ownerAt this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban, We understand your frustrations in this situation, but as stated previously, the enforcement link is the only avenue through which you can receive more information regarding your banWe are unable to assist with cases regarding account bans
We sincerely apologize that we cannot answer your questions or offer more helpMicrosoft considers this case closed and will no longer be responding to requests regarding this matterYour feedback has been recorded
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your service request number, and checking your account history, one of our agents sent you an email on 6/28, to your gmail, confirming your refund of $has
been processedYour Microsoft account, linked to your ***outlook.com alias shows both charges of $were refunded on 6/29/Please check with your financial institution with any further inquiries regarding this refundMicrosoft now considers this case closed and will no longer be respondingSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:
It has been over a year since this issue was brought to them, and they wait for over a year to get back to anyoneAnd what have they done to the employees from that complaint? Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your complaint it appears your computer is possibly suffering from virusesMicrosoft is not responsible for this issueWe now consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 12: “YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN ‘AS IS’ BASIS ‘WITH ALL FAULTS’ AND ‘AS AVAILABLE’YOU BEAR THE ENTIRE RISK OF USING THE SERVICES.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because I was not given any of the information they are requestingI was only told the information I sent in the original complaintMicrosoft is well aware that the prepaid codes are not working for many of their customers & they continue to sell themI am now out of state but tested my code before I left & it is still not working. Sincerely,*** ***

The complaint has been resolved this week Microsoft contacted me directly and Jorbie in their Escalation team worked hard to provide a positive solution He conducted a thorough investigation of the case and I finally received a replacement device It's unfortunate that I had to get the help of Revdex.com, but I am very satisfied with the result
Thank you,
*** ***

Complaint: ***I am rejecting this response because: there is a manufacturing problem with this productIt is not a unique issue to my unitThere are many users experiencing this same issue with Kinect units "right out of warranty"These units are faulty.Sincerely,*** ***

Complaint: ***I am rejecting this response because: case number ***
Info
Chat start time
Jun 23, 8:04:PM EST
Chat end time
Jun 23, 8:47:PM EST
Duratio
Chat Transcript
info:The current average wait time is minutes.info:The current average wait time is4minutes.info:The current average wait time is1minutes.info:Privacy StatementYou are now chatting with 'Jennises'Jennises:Hello, thank you for contacting Xbox Customer SupportMy name is JennisesPlease give me 2-minutes to review your question.**:Okay thanksJennises:I see her that you're trying to identify if your account was accessed by someone without your permission, right?**:correctJennises:Alright, no worries we'll work on that together, and will have this resolve.**:thank you =) I have never had this problem and its frustratingJennises:I completely understand,Jennises:Alright, can I have your gamertag and email associated in it so that I can pull up your account here.**:***:***@gmail.comJennises:Thanks! I am now pulling up your account, and by the way, I will be sending a code on your email for verification.Jennises:I have successfully sent the verification code **.**:ok..I'll check nowJennises:Yes, take your time.**:***:another ***Jennises:Great! It workedI am now checking your account.**:ok**:thanksJennises:Going back to our concern, can you tell me more about it?**:For some reason my account has been suspended and I need to know my log in historyMy mom had a couple of kids living with us temporarily and I am wondering if they did something to itI have NEVER had any account issues and I have had it for years**:The kids ended up leaving and going to live with family so I can't ask them**:I changed my password as enforcement advised me to doMy mom also had to file a police report for the things of hers that were taken, Im just trying to get to the bottom of thisJennises:I completely understand **.**:My mom is upset since a lot of her money and money I earned seems lostJennises:and yes, I am very sorry to know about what happened on the account.I can see in here that it got an action from the Enforcement team.Jennises:I hope you can still bear with me on this.**:yes, sure thingJennises:By the way, for the record, what we can provide you is the Date and activity of the account.Jennises:Another thing is we can walk you through on how to track if your account was signed in somewhere else.Jennises:and just for the heads up, about the suspension issue, I hope you understand that we will be needing to recommend you to the Enforecement Team to straighten the issue.**:well my mom has made me take off any passwords that were saved and I don't have it written down anymoreJennises:I clearly understand **,Jennises:You mean the email password?**:This tool will help you determine whether your account has been compromised and what steps you can take to increase account security and correct any damagesHowever, Xbox Live Policy & Enforcement cannot assist in this processIf an Unauthorized Access case is warranted, Xbox Support will work with you and contact XBLPET at the appropriate time if required.**:So I need to open an unauthorized Access case with you**:no all my passwords I kept in my school agendaJennises:oh! alright, and yeah XBLPET is the best guy to straighten out the issue, but no worries, let me assit you further on best possible wayt I can.Jennises:By the way, just for the record,Jennises:The latest activity of the account was last May 16, playing GTA Vat 2:09Jennises:I hope you that information helps.**:how can I view my history? Last thing I played was Black Ops 3Jennises:oh! alright, you can view your account log in history on your endHowever, for safe keeping, I am afraid to say that only us can provide you the account recent activity on the XBOX Live.Jennises:Oh! and yeahJennises:May 15, 2016, the account alst played BO 3.**:So where did GTA come in at ?Jennises:and after an hour, the account player Dying Light.Jennises:GTA was last MAy 16, 2016Jennises:With this, would you mind going tohttp://account.live.comand kindly please sign in the account?**:okay, yes so I need to open a case I guessJennises:And yes, Sure thing, I can provide you a service request number on this.Jennises:and make sure to also reach out the XBLPET after this.**:Will it be the Unauthorized Access case they are requestingJennises:Would that work for you?**:okay I surely will**:okay, webpage openedJennises:And yesOnce we've verified the account recent's activity,Jennises:okay, on account.live.comnJennises:kindly please sign in the account**:Im inJennises:and under the SECURITY and PRIVACY tab, kindly look for the account recent activityand check if you all recogninzed the IP adresses./Jennises:Just let me know the progressI have here the link which you can also go into:http://support.xbox.com/en-US/my-account/security/compromised-account-solut...⇄ are following that link to ensure your utmost security of your microsoft accountI will walk you through with the steps on that link.**:Its only going back to 5/25/16Jennises:do you recognize the activity said in there that's been done on that day?**:I believe those may have been days I was reviewing the updates from enforcement, but don't think its helpful because it shows activity after my account was locked/deleted or whateverJennises:I perfectly understand this and thanks for confirming it.Jennises:I hope you understand that as for tracking your account history and log in activities, this is where how far we can go.Jennises:What we can do now is this,info:Your chat transcript will be sent to***@ymail.comat the end of your chat.Jennises:I will have this one documented with the tag unauthorized access and I will provide you a service request number as the enforcement team requestedHow's that sound **?**:sounds great, thanksJennises:Sure thing, let me prepare this one for you.**:will this chat be attached or accessible by the ET to view?Jennises:Yes, of courseNo worriesI will even be sending you our chat transcript on your email.Jennises:To email this chat session to yourself please click the icon above the chat window:**:yes, I did that request a little bit ago =) thxJennises:That would be perfect!Jennises:I hope you can still bear with me on this,Jennises:my apology over the little inconvenienceJennises:Thank you for patiently waiting,**:its okay, thanks for your hel[Jennises:here's our service request number on this:***Jennises:Rest assured that everything is documented properly.**:I thank you kindlyJennises:It's my pleasure **,Jennises:If I may ask, aside from this, will there be anything else?**:No thank you, enjoy your weekendJennises:If that was everything, I'd like to thank you again for contacting Xbox Customer SupportTo properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window.Have a wonderful rest of your day!
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.comPlease understand that the links below are the only avenue to receive more information regarding account bans and suspensions. You can review the full Terms of Use at:
http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closedSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:
Whoever I was speaking to to resolve this issue via email, deleted their emailI now have no way to communicate directly with Microsoft in regards to this issue.
Also, to add to the caseI made a $purchase last weekI'm suppose to get %backMy account shows that all I got back for that purchase was points (cents)I've not reviewed any other rewards points on purchases I've madeEven though this past month I also made a $purchase for a game and I haven't seen any points for that purchase either%of $is $1.60, it's small amounts but added up over the last 6-months, your company has screwed me out of a lot of money.
I again tried your xbox rewards support forums for this matter but all the forum admins do is make an excuse that does not make sense and than they block the thread and prevent further communicationIt takes days to even get a response in the first place, it's very frustrating to not get an answer and then get your thread locked and put back to square one
Sincerely,*** ***

Revdex.com:I was unable to review the original complaint for reference ID *** on the Revdex.com website (the link would not work), but believe the issue was resolved satisfactory to meI have no issues with Microsoft at this timeMicrosoft did not make resolving this issue easy, if this is the issue with the surface pro computer, but in the end they did make it right
I have continued using Microsoft and have had excellent customer service sinceI had worried that because of my complaint I would be treated poorly, but that has not been the caseMicrosoft offered superior customer service prior to this incident and has given superior customer service after this issue.
I would also like to thank Microsoft for responding to this complaint, even though not timelyI understand that they must be extremely busy because they manage such a large organization, but it really is nice to know that they have my complaint seriously.
Please update this complaint and mark it as issued resolved
Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office Home & StudentWith the information you provided in your claim, we were able to locate your service request for this matterOur records indicate that one of the agents
working on your case has made multiple unsuccessful attempts to contact you via e-mail, asking if further assistance with this matter is neededPlease reply directly to his e-mail to continue discussing this issue and he will be happy to help
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:there was none I never received their response to reviewplease forward their response to me
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/10/08) */
Hello,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I
will gladly assist you further
I have now unblocked the Skype account "***" and you have access again to all paid services
Skype's subscriptions are for individual use only (personal or business communications) in accordance with our Terms of Use and this FUP ("Legitimate Use")The following is a non-exhaustive list of practices that would not be considered Legitimate Use:
Using subscriptions for telemarketing or call centre operations;
Re-selling subscription minutes;
Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;
Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications (and subject to Section of the Terms of Use); and
Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time
Other practices may be relevant in determining Legitimate Use and Skype reserves the right to take any unlawful, prohibited, abor unusual activity into account in making its determination
Failure to comply with Terms of Use will result in termination of the agreementWhere reasonable, Skype will provide users with notice of improper usage before suspension or termination of the subscription
Please feel free to review the Skype Terms of use here: http://www.skype.com/en/legal/tou/
You can find the Fair Usage Policy here: http://www.skype.com/en/legal/fair-usage/
You can review the history of paid-for calls made in your account:
sign in to your account and click Usage
I hope this response has been helpful
Again, we apologise for any possible inconveniences caused by this
I appreciate your understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
1st of all, thanks for Revdex.com quick response and resolutionAlthough the result is not present I was looking for, I will accept this responseI have been the paid customer of Skype for over yearsI wish what happen on me was a isolate case

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your upgrade to Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your local currencyAs stated previously, we are unable to refund or transfer local currency, as it can only be redeemed on the account which it exists
We apologize that we are unable to provide your desired resolution. At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues reinstalling Windows 7. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***I am rejecting this response because:I wold like to ensure the issue is corrected before closing this case.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft
Corporation