Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a recent promotion. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: It did not provide any resolution. However, it did ask for a case number. I looked back through the emails and found this initial email with case #***. This is all I have. If this is Not what you are looking for then please provide instructions to get that data you require even if those instructions include another support center I should be calling
Re: Lost my email account for minecraft
M*** | May 30, 10:54PM CEST This is an automatic reply to let you know that we have received your support request, do not respond to this emailWe will get back to you as soon as possible, and there is no need to submit another ticketTo learn about our current response time visit our help article When will I hear back?Thank you for your patience,M*** Customer Support
This message was sent to ***@gmail.com in reference to Case #***
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro lost packageAfter checking your emailing history with our GES agent it appears they explained that it can take or more business days to get a response on lost package investigations. If you have any follow up questions please reach out to our GES agent with SR# *** with the information they have provided you in their emailMicrosoft now considers this case closed and will no longer be responding.Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. Since the warranty of the console was at least months out of warranty, the only option for replacement is a paid repairIf you would like to set up a paid repair for your Kinect, you can do so by visiting https://myservice.xbox.com or calling *** Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Xbox One issueIt appears as though *** has addressed your concerns in a separate venueDue to this, Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I believe this is an insufficient resolutionI have been a paying customer for your services for about yearsI know for a fact this is an easy remedy on your endSomeone needs to push a button to delete the gamer tag for it to be in the usable pool again. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/11/10) */
Dear *** **,
My name is *** and work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and
I will gladly assist you further
We have looked into this and we have removed the suspension from your Skype accountYou will be able to make calls again
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks Revdex.com
My subscription was suspended for almost one month which I already paid forI would like to know what SKYPE can do for this
Also, I wish SKYPE will show me the proof which their customer insisted that I broke the agreementOtherwise, I have to consider if I will buy another subscription or notNo one want to be terminated a prepaid service for no reason
I have to say, that caused a lot of inconvenience
Thanks!
Final Business Response /* (4000, 14, 2014/12/22) */
Dear *** **,
Thank you for your reply
Upon checking our records I can see that the Skype Credit vouchers have been redeemed on a different account to the one we received the initial complaint onThis account has the Skype Credit available
Please make sure to sign into the correct account in order to use the credit
I hope this response has been helpful
Kind regards,
***
Customer Relations Office
Skype
Final Consumer Response /* (2000, 16, 2015/01/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Revdex.com and Skype:
I want to say thank you very much, Revdex.comA consumer always feels peace of conscience because you are standing behind us
Also I want to say thank you, ***,
Customer Relations Office of
SkypeYou are much professional and reasonable
I want to explain why I did not accept resolution from SkypeI have about $or something left in my account, I remember that I redeemed vounchs from Skype under my accountMy family member's account has no balance leftI do not why the balance of my account was transfered to my family member's, not only the balance before I redeem vouchers but also vouchers itself
Anyway, I still want to say thanks to skype, even though the months struggling did exhaust meI hope different departments in skype company would work together, not kick a customer between each otherI also want to see an accurate terms and conditions that would define in which kind of situation a customer has broke it
Thanks for your time!

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with charges on your accountWith the information you provided in your claim, we were able to locate your account and service request for this matterOur records indicate that
your subscription has successfully been cancelled and an refund was issued on 2/For further requests or questions regarding this case, please feel free to reach out to the agent you were in contact with by replying to his most recent e-mail sent on 2/28, and he will be happy to provide further assistanceSincerely, Microsoft Corporation

Dear *** ***,
Thank you for responding regarding concerns with Microsoft product. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: this is a predatory practice
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and due to your Xbox One + Kinect being out of warranty we consider this matter closed per our Terms of Use (see
link below)
Xbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I never authorized Microsoft to charged my stored credit cardI never confirmed the purchaseIn fact I contacted Microsoft to notify them while the system was requesting me to confirm the chargesNot to mention days later Microsoft charged my card additional timesThe account per Microsoft that charged my account the second time was via a system I no longer even own let along authorized chargesMicrosoft continued to charged me despite of my removing my card from the networkI feel if I authorized the charges I should be responsible to pay themHoweverI never gave the authorization to charge my credit cardSeeing that they will not assumeresponsibility for their faulty system I am forced to take further action due to Microsoft''S errorI will be taking further action not excluding filing legal docs due to their negligencI have exhaste all logical resolutions and I will not let them steal from me nor rob me for this is what they have doneThe customer services agents were rude and not willing to assist a loyal customerI have discontinued my service for their actions are unacceptableNo wonder *** *** is richI did not authorize them to charge my card and I called them while the system was asking me to confirm my payment and advising them that this was an error and seemed to be glitchyI am very disappointed with the service and theft us never acceptable, iregardless of the amountThis is sad seeing that I have spent thousand of dollars on Microsoft, I will never purchase any of their productsagain to make sure this will ever happenThank you kindly. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office 365. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/09) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
thank you for your replyThe information you requested is as followsI received an email from supervisor ***The email said that my reference ID was:SRXXXXXXXXXXXID and the e-mail addresses in question are as follows:
Microsoft/XBox live login is ***@***.com (this is the email that I need changedI sold this domain, and with it all the email addressesThe people who own this domain now have access to my email address and that is unacceptable that I am forced to continue using it as my loginMy current email address, and what I would like my account updated to is ***@gmail.com
Thank you,
*** ***
(I have been with xbox since the very first Xbox came outI have been with Xbox Live nearly as longI am an Xbox ***That is why this is so crushing.)
Final Business Response /* (4000, 9, 2014/12/18) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountAfter reviewing the Service Request Number you provided in your claim, it appears one of our Xbox support team members will be reaching out to you today to resolve this problemPlease update your claim if your issue is resolved after this phone call is completed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your upgrade to Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing RewardsWith the information you provided in your claim, we were able to locate a service request for this issue on your accountWe see that the agent you spoke with
directed you to Bing Support, as this avenue is the only way to get this issue resolvedPlease contact them for more information
Please note that if Microsoft or Bing finds you in violation of the Terms of Use, Microsoft/Bing reserves the right to take appropriate action on your account and is has no obligation to provide reason or explanation
Thank you for being a valued Microsoft customerWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
Can you please provide me an update on when this matter will be resolved.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
the package was well packaged and they refuse to show proofHow do we know it didn't happen thereI am filing suit with small claims court and cancelled my xbox live accountI will be filing suit for damages and my timeThe screen was in tact in perfect condition when it was sent and was sent back to me brokeThis is a scam that Microsoft does after they returned they told me when I was upset I should have just taken it to the storeWhy didn't they offer that at first because they are hoping for damaged screens so they can charge and not cover warrantySincerely,*** ***

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation