Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your charging kit. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Hello ***,
Thank you for responding regarding your concerns with Bing Rewards. Our records indicate that we reached out to you on 5/and informed you that your Bing Rewards account has been reactivated and explained why it was originally deactivated. We apologize for any inconvenience that you may have experienced. For any future issues, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Hello,My name is *** and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaintsI received your complaint via Revdex.com saying that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.All Skype subscriptions are
recurring by defaultYou cancancel your subscription at any time on your Skype My account pageEach customer has been asked to read and accept the Terms ofUse prior of getting access to the service and before completing a purchase.Visit https://support.skype.comto find help and support for Skype.Refunds are given in accordanceto Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#10that each customer has to read and accept before getting access to theservices.The Skype accounts linked to the email address provided haveno purchase historyI’m happyto look into this for you and help youIn order to do so, please kindlyprovide me with the Skype usernameIf you have forgotten the username, pleasekindly let me know the first and for last numbers of the credit card whereyou have the Skype payments and I will look into thisNote, please do not senda full credit card numberYou can forward this information via Revdex.com.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.I appreciateyour patience and understanding.Kindregards,*** CustomerRelations OfficeSkype

Dear Joby B***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your complaint, Microsoft Credit cannot be used to purchase Xbox Live subscriptions as outlined by Microsoft gift cards terms and conditionsWe will also not be able
to refund the credit as the code has already been redeemedIf you wish to purchase a code for Xbox Live you may visit the following site: (www.microsoft.com/en-us/store/collections/xboxlivegold) Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft gift cards terms and conditions, Section 2, part and part 2.2: “You may use your account balance to purchase Merchandise at Participating Stores only.” “…once redeemed, you acknowledge that no refund will be made.” (support.microsoft.com/en-us/help/10562/microsoft-account-gift-card-terms-and-co...⇄ Sincerely,Microsoft Corporation

Dear *** *** Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with an Xbox update. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft never contacted me Sent faxes over times with information of the problems their support caused me and my expense WHY
***@tds.net
***Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live serviceWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you
have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call *** *** Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your complaint, our code of conduct for Xbox Live is solely managed by our enforcement team and we stand by any regulations they decide to uphold“Every
enforcement issued by XBLPET is rooted in the Microsoft Services Agreement and Code of Conduct, but it’s not practical to list every possible scenarioIf you’re ever concerned that an activity may not be permitted on Xbox Live, please review the high-level rules (don’t cheat or tamper, don’t engage in fraud or unauthorized transactions, don’t harm or harass, etc.) and consider the values that they represent.” (https://enforcement.xbox.com/en-US/***) (https://www.microsoft.com/en-us/*** (https://enforcement.xbox.com/en-US/***) Microsoft now considers this case closed and will no longer be respondingSincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your surface. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

***Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Dear ** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue receiving your refund. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I was able to buy a code from a third party website for bucks so that's a lieSincerely,*** ***

Complaint: ***I am rejecting this response because:
Waiting over a year for ANY kind of response is unreasonable.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue closing your Skype account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft
Corporation

Initial Business Response /* (1000, 5, 2014/08/11) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your game content problemWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue replacing your keyboard. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Bing search results. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/22) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Unauthorized Access to your account. With the information you have provided, we were able to locate a service request for this issue associated with your accountYour case has
been escalated, and the Global Escalation Services team will investigate this matter and contact you directly by the phone number or e-mail provided to work toward a resolution
Sincerely,
Microsoft Corporation