Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Outlook. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
the only numbers that I have been given from microsoft is my claim ID # ***
and a Product Key Number to use to reinstall windowson the computer without charge
Which is not getting anything, as it would be a step down from the current Windows 10
on the computer down to I should also get a free upgrade from windows back to windows -
once the computer has been fixed.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail accountUnfortunately, the validation process to recover your e-mail account was unsuccessful, as the questions required to allow access to your e-mail account were not answered correctlyDue to Microsoft policy, the Global Escalation Services team is unable to move forward with this case, regardless of how much we believe the account belongs to youMicrosoft considers this case closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: All the business stated was that sorry they took so long to respond to my complaint, and needed me to update my complaint to investigate further (after months)!!! I know my claim isn't in regards to a huge amount so they may not be taking it seriouslyAlso again it's not a huge amount, that would take so much time to review and refund as if the company had to return hundreds or thousands of dollarsBut, wrong is wrongIndividuals speculated, individuals admitted your system was flawed or had glitches, and how I did do what I needed too in the timeframe of cancellationAnd the ending factor was how rudely I was treated and talked too, when I was the one done unjustly in all of thisYour employees got to tell me whatever they pleased and put me in a hardship, while they are still probably employed telling hundreds of more customers whatever they please, and costing them and your company money just as I decided to take my services elsewhere.Sincerely,*** ***

Complaint: ***I am rejecting this response because: You have not given me a phone number to talk to a customer service person familiar with my account to issue a new credit card to put my account back in good standingI would like to keep my account open if possible.Sincerely,*** ***

Hello **,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:It is called a "XBOX LIVE DIGITAL GIFT CARD" Hide behind the fine print if you wish, but it should be front and center IMHO, you are intentionally deceiving people And judging from the thousands of complaints, I'm not the only one who has been duped You have turned me from a PC to a Mac.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account security issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution through crediting my account for funds lost and for their direct involvement to assure the resolution is satisfactorySincerely, *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your account, it was found that you were provided months of Xbox Live Gold refunds, which is an exception to our policy of All Sales being Final
Microsoft considers this matter
closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for responding regarding this issue. We were able to locate your service request and see that you have been in contact with an agent from the support teamOur records indicate that you were unable to verify ownership of the account you are having trouble accessing. We apologize that until the ownership is verified, we are unable to assist you further in this matter. We recommend revisiting the options provided to you by our agent for verification in the e-mail sent on 4/1/At this time, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comThe Global Escalation services team has thoroughly investigated this case, and as you have received a replacement device, now considers this case closed as resolved. While we understand your frustrations, due to the Microsoft Services Agreement, we are unable to fulfill your additional requests at this time We appreciate the time you took to provide your honest feedback regarding your experience with Microsoft Customer SupportIf you have any more questions, please feel free to contact the agent you were in touch with about this matter
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A member of Microsoft Global Escalations Team has contacted me via message on my answering machine and email. He has asked for a date and time to contact me to resolve these issues. He provided me with information on his working hours in addition to his phone number. I did not try to contact by phone as I only reviewed my email within the past half hour and this is past the end of his work day. I have responded to the email and suggested Tuesday, November 8, between p.mand p.mEST. Sincerely, *** ***-***

Dear ***,
Thank you for responding regarding your Windows issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have contacted Microsoft for help with this problem & was not helped. Am still wanting refunds of the Skype payments taken for a service I was never able to use due to their failure in proper connections with their product & in spite pf not being able to sue their service for one year that I had paid for, they automatically deducted an additional year's service charge out of my account.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I was not temporarily banned in this matter, I was permanently bannedI would like to be temporarily banned and think there was a big mistake.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade. A service request has been created for this issue and logged under the service request number ***. The Global Escalation Services team will
investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have heard the same reply from Microsoft beforeI don't have any idea of what Microsoft has doneHowever I do know that *** replaced my money and I was told that was done so that I wouldn't have to deal with Microsoft any longer.Sincerely, *** *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation regarding this issueGlobal Escalation Services has reviewed your case, and has concluded that the amount you have received for your Xbox rewards credits is correctAs stated in the terms and conditions (provided in the link below), the percentage received back from the MyVIP program is not in Microsoft Funds but in Rewards CreditThis is why you did not receive the percentage back in Microsoft Funds. Please visit the terms and conditions for more clarificationAt this time, Microsoft considers this case closed
https://rewards.xbox.com/terms-and-conditions/
Sincerely,
Microsoft Corporation