Microsoft

Complaint: ***I am rejecting this response because:Sincerely,*** ***
the company was communicating through emailWhat I took as rude and they said they told me to ship in a sturdy box which is wrong, the agent I was on the phone with never communicated that with meI asked for pics of when they took it outIt was well packaged by fedex mailing station so I don't see how my tablet came back in more damage then they told me they were giving me a discount to replace at but when I had asked online chat told me that was there standard feeThey are lying to me and being rude and taking advantage of customers

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that a refund was issued in the time between now and your last replyPlease let us know if you have still not received it and we would be happy to further investigate
We appreciate your patience with this matter
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows updates. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your upgrade to Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue signing in with Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows We see that your complaint came through on 6/13, and our records indicate that you were in contact with an agent on 6/and 6/18 to assist you
with your Windows activationIf you are still experiencing issues, please confirm and we will be happy to help
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear ***,
Thank you for responding regarding concerns with Microsoft Office 365. We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com with your concerns about the Xbox controllers you have purchased. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have lost your service request number, please call *** ***). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
In response to the query from Microsoft Corporation forwarded by ***
*** in a letter dated June 2016, the following information is provided:
Para Microsoft requests a "service request number"I do not have a service request numberIwrote a letter to Microsoft Corporation, ATTN: Customer Service on May explaining that theirunwanted efforts to install Windows on my computer had caused a lack of Internet service for sixweeksI received notice that *** ** ***, Agent, accepted delivery of my letter, however, no furthercommunication has been received from Microsoft
Para "'If you have not yet contacted support about this issue, visit support.microsoft.com."How is that supposed to happen? When attempting to use the computer, the following messages appear:Server not found.Problem loading page.This page can't be displayed.Fix connection problems.Looking up accounts.google.Firefox can't find the server at accounts.google.com.Check the address for typing errors.If you are unable to load any pages, check your computer's network connection.If your computer or network' is protected by a firewall on proxy, make sure that Firefox ispermitted to access the Web
My question to you remains the same: Why is Microsoft allowed to interrupt mycomputer service by attempting to install Windows when I have consistently requestedthey not do so?Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Microsoft has just repeated its excuses demonstrating the
total absence of the customer care and neglecting my consumer rights
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
first off I have seen way worse names on thereIt "offends" someonePeople are going to get offended, I'm offended that I have to change my name because one person is offendedWhat does that solveForcing a name change and then trying to make me PAY money because they chose a generic name is NOT OKAY. Sincerely,*** ***

Complaint: ***I am rejecting this response because: while the company may use refurbished parts to replace defective parts, the refurbished parts themselves should not be defectivePut another way, you should not replace defective parts with more defective partsThe machine was sent back more than onceIsn't it time to do the right thing by the consumer instead of hiding behind the fine print, which in this case is not an effective defense against poor manufacturing?
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comIf you purchase a digital game from Xbox.com while signed into an account other than the intended end user of the game, the game cannot be given as a gift in that capacityPrevious messages to you in this regard have indicated two other options for giving a game as a gift
Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** I don't know why I have received this message I did not file a complaint on 7/27/ I think (don't remember now) that I filed one sometime in but never ever received a reply So at this point, a year or so later, this is now mute.Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Outlook.com. We have created a service request for this issue, logged under the service request number ***Please use this as reference to your case
The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation