Microsoft

(The consumer indicated he/she DID NOT accept the response from the business.)Thank you for showing me how terrible Xbox is at handling customer issuesTruly shows how you go above and beyond to make things right for customersNow I'm ready to try *** bye bye xbox

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***
I do not accept the comment about the box being tampered with, because it wasn'tI'll restate, THE ONLY TIME THE CONSOLE WAS OPENED WAS BY MICROSOFT!!!!Since you can't acknowledge that fact, I'll be happy to make all future purchases from your competition
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Microsoft still hasn't responded to me nor fixed the issue. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize for the misunderstandingAs Bedanta explained in the e-mail, he can assist you with repairing the operating system once the files are backed up, and is happy to help you with backing up those files as wellAt this time, repairing the operating system is our best option for resolution that we can offerPlease continue to reach out to Bedanta for further questions, requests and comments regarding the resolution of this issue and he will be more than happy to provide assistance
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments about Halo: The Master Chief Collection. We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesMicrosoft now considers this case closed and will no longer be responding. Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur previous response indicated that we will be reaching out to you to seek a resolution with you personallyPlease expect contact from Microsoft shortly if you haven’t already
Sincerely,
Microsoft Corporation

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me IF Microsoft is truly investigating the situation. They created another account without my permission, and they charged me for over two years for this account I am expecting a full refund as indicated in original complaint after the investigation.Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueDue to Microsoft policy, we are unable to offer assistance to any of our customers without a proof of purchaseAs much as we believe the product or service is yours, we must verify this in order to proceed with a caseWe apologize that we are unable to provide further assistance with this matter.
Sincerely,
Microsoft Coroporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue logging into Windows. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft
Corporation

Complaint: ***I am rejecting this response because:
one I have contacted Microsoft before I don't know claim number
you install windows ult or any version from ISO or ISO which came from digital river without spyou install spfrom Microsoft.com updates stop right after stuck on checking and we contact support Microsoft wants us to pay for them mucking up update cycle back from cd images the new ceo is a joke the qaualty has failing down after transfer of power I am a Microsoft product tester I test every server and client OS I have higher standards than an old employee JERRY B*** and Microsoft is sloppy No product release should not be done without asking me I any find any bug in your system even without knowing code I will hold any company even APPLE ,MICROSOFT And any other company I use to a to percent bug free standard before releaseWhen I say fix the issue then do it the last years Microsoft has a percent rating on my test before release like server and r2on a mac with parallels windows server rpasses my test but server2012rhas a memory error on shutdown I said not ready for release but you did it anyway listen to your customers and Jerry B*** like stop your spying crap I stand for the average user and beta testers I need a direct line to your engineering department I have use every version o windows starting at to windows client and server including different editions so I know the lockdown limits and bugs that come up I started testing back in with the release of windowsand so I'm going to ask you please don't take me lightly please I want to work with you guys internally to resolve issues before release to grow customer respect and use stop windows spying in a update as well like installing 3rd party apps like candy crush when u have no source code to do so icluded video link here https://www.youtube.com/watch?***
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I want to thank skype for resolving my problemBut the debit card that was orginally used is no longer available, please send the refund to my *** account @***.***@yahoo.com Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox console. Our records show that an agent contacted you by phone on 06/13/and is now preparing your orderThe Global Escalation Services team is still handling your case and will be in contact with you directly to work further toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe appreciate you providing your honest feedback regarding your customer service experience, and apologize that it was unsatisfactoryWhile we are unable to provide compensation for this issue, your comments have been recorded and will be forwarded to the appropriate department for review
Thank you for your continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:I have contacted Microsoft about my concern already and have not received a responseIf they wish for me to provide a request claim, then Microsoft can forward that document through Revdex.com and I will fill it outI've been on the website listed with no success and am not wasting my time trying to search for a form that they can easily provide me
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:It was never refunded back to my account because I monitor my bank account everyday, and the lady over the chat with xbox supportSaid that there was no refund that was gonna be given for it, which is why I went through the Revdex.com.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Brainna contacted me on Sat and spoke of this issue, after spending mins trying to figure out who I was, Then said she did not know how a charge from April was still on here and had to seek out help from a peer and would call me Sat with what they find out.
Sat did not get a phone call, but did get an email from her saying that they removed my CC and refunded back charges (unkown date, nothing refunded to me) to an old removed/stolen CC, so thats pointless, as I told here I dont have and its dead, advised me to check my bank for charges not going thru... WE DISCUSSED THIS ON THE PHONE, I HAVE PAID EVERY MONTH AND YOUR RECORDS SHOW ITso no prob with the bank...
Refunded charges to a stolen card, then canceled my EA susrcibation and gave me one month of live.. (not ea accsess)
Summary,
Refunded fees that I paid in April to a stolen card
Canceled EA Accses and gave me one month live (cant use on ea)
Never had chance to say NO dont do that, they made that choice for me
This is getting worse each time
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade. We have created a service request for your issue, logged under SR number ***. The Global Escalation Services team will investigate this
matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation