Microsoft

Hello,Thank you for your reply.SMS messages are notcovered by subscriptions and you do need credit to send an SMSI have checked ourrecords and there have been no call attempts to US numbers while the UnlimitedWorld subscription was activeUnlimited World subscription expired onSeptember 30, 2015.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing concerns with XboxWith the additional information provided in your claim, we were able to locate your service request for this matter on your account. Our records indicate that the agent who explained the promotion stated that only if your account was eligible, you would be able to get the promotional $month of Xbox LiveIf the price was automatically charged, then your account was not eligible for the promotion and we apologize that we are unable to provide the $subscriptionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize that we are unable to provide your desired resolutionInternet searches at times return websites specific to other regions and may not be guaranteed to return searches pertaining to the region you are currently in
If you decide you would like to take legal action on this case, we will respect your decisionAt this time, this case is closed and we will no longer be responding to requests regarding this matter
We appreciate your time and your feedback has been recorded
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have spent many hours on Microsoft's online support without any satisfaction, in addition to many additional hours speaking with Microsoft representatives on the phone This is a simple case I paid with an American Express card for a year's support, and have been refused support in every instance They have taken $from me and delivered nothing A Microsoft representative is welcome to contact me at *** *** *** and I will send Microsoft a copy of my American Express statement showing the payment.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The issue is not resolvedI already contacted customer service multiple times and they did not resolve the issue, which is what prompted this complaintSkype has failed to respond appropriately, but it still has the opportunity to do so now- it can just delete my account as I have requested and apologize for the situation
The ticket # for May 13th or 14th was ***
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundAfter reviewing the Service Request Number provided in your claim, the Xbox Listening and Advocacy Team has reached out to you and has resolved your casePlease update your claim with anything else we need to do for youSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:They state they will contact me and WILL help me but they have only sent me emails from unmonitored mail boxes with no contact info and requested me to tell them what the issue isIt's right here! Tired of this company trying to close the complaint with a statement of they WILL help me
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
Hi,
Thank you for your reply. I don't have a service request number. I have visited the Microsoft support website but have not found pertinent information regarding the difficulty of downloading and installing Windows Updates for Vista. How do I obtain a service request number? Is there a fee for obtaining a service request number?
Thank you
***Sincerely,*** ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your console. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at *** *** between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issuePlease continue to work with our commercial agent to arrive at a resolution as swiftly as possible. Sincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently permanently suspended from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Hello,Thank you for your reply and for the information provided.I have checked our records and there are no payments made with the creditcard made in the Skype system.Although not originated from Skype, they are still unauthorized unless youyourself have placed the orders.If your card is a credit card,you are not liable for this transaction in any wayAll major credit cardcompanies have policies that protect you against this kind of fraud.If your card is a debit card,your financial institution is required to reimburse you for fraudulenttransactions.We strongly recommend that youcontact your card issuer immediately regarding any unauthorized transactionsand ensure that no further fraudulent charges are made with your card.I hope this response has been helpful.Kind regards, KaisaCustomer Relations OfficeSkype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows and Microsoft Office. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the online store sitesWe appreciate the additional feedback you have provided on this issueYour comments have been recorded and will be forwarded to the appropriate departmentWe apologize that due to Microsoft policy, we are still unable to provide a refund for your purchase
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is still working on your case Our records indicate that you have been in contact with one of our agents and are
continuing to work directly with them toward a resolution At this time, we recommend reaching out to the agent for any further requests or comments for the fastest results
Sincerely,
Microsoft Corporation

Complaint:
***
I am rejecting this response because: I accept that Microsoft is willing to work towards a solution, however I wish to keep the Revdex.com involved until the matter is settled - even if I am contacted directlyJust to have it on record.
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account enforcement action. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently the enforcement action was taken on your
account. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account enforcement
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your enforcement action, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation