Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Music Pass subscription. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at *** *** between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I have already contacted Microsoft support (on many occasions) They have no record of my purchasing year of tech support (even though the tech support was provided at the time of purchase) I have provided information on the charge to my account and the payment has been verified by my bank
I found microsoft customer service to be extremely unhelpful...sending me to department to department to department Sales, member services, accounting, finance, tech support...it went around and around and I never had resolution
I received an email from Revdex.com saying that Microsoft doesn't respond to complaints from Revdex.com so I just gave up Very disappointing Terrible customer service
Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)what service request number I contacted the technnical support via chat on xbox live online and that is wher I spoke to representatives to assist and all of them did nothing or had not bearing to help me fully

Complaint: ***I am rejecting this response because: I have chatted with customer service who have me a ticket number but I am unable to locate it as the rep assured me of the refundIt was a preorder placed some time ago, and was cancelled on 9/I see the cancellation in my order history but no refundInhave also communicated this to support via Twitter with no resolutionI am unable to call support at this moment due to a bad case of laryngitis. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Band replacement orderWith the information you provided in your claim we were able to locate a service request on your accountWe have reviewed your situation and understand your frustrations, however we are unable to fulfill your requestAs the warranty terms state, if the Service Center recognizes damage caused by use of the device as opposed to a manufacturing defect, they may not issue the repair or replacementWe recommend using the link provided in the agent's last e-mail if you would like to take this issue further
We sincerely apologize that we are unable to provide your desired resolution, but we stand by Microsoft's policy regarding repairs and replacementsWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensionWe apologize that we are unable to fulfill your request for resolution of this matterAs the Xbox Services Agreement state, if an account is cancelled, banned or
suspended by the Enforcement team, Microsoft may remove any and all content associated with the account and is not obligated to return any of the content to the user. For more information on this, please visit http://www.xbox.com/en-US/Legal/livetou or see the snippet below
At this time, Microsoft considers this case closed and will no longer be responding to requests regarding your account suspensionWe appreciate your time and have recorded your feedback
What happens if my Services are canceled or terminated? If your Services are canceled or terminated (whether by you or us), your right to use the Services stopsIf your Services are canceled or terminated, we may permanently delete information associated with your account, including your content, from our servers and we are under no obligation to return any content to you
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with the Xbox account in question. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I have no service request numberSincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I spoke to their support people by phone at least six months ago about the continous and harrassing Windows popping up every day several times a dayYour support person was a woman and I do not have her name right now because it has been so long ago, she acted like I was asking for the moon but went into my computer and clicked on THE X BY WINDOWS SO IT WOULD NOT UPDATEDoing that lasted until the next month you do the important downloads, still up until today I am still getting this window show up on my computer TELLING ME I CAN GET WINDOWS Also, since that time my shut down button shows the shield every single day telling me I have updatesSo no I do not accept their excuse because I went to their support people long before I filed this complaint
It is harrassment in the worst way and I am sick of seeing this bigh window telling me to update NOW! I don't want it, my computer is on its last days, and to add that would probably kill my computer.
Thank you Revdex.com you have been most kind since this company told you they would not accept anymore complaints from you, I appreciate your help and kindnessI accept nothing from windows after at least six months of this ***
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Dear *** ***-***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended. Please understand that the Enforcement links below are the only avenue to receive more information regarding your account suspensionYou can review the full Terms of Use at: http://www.xbox.com/en-US/***You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/***For additional information regarding your suspension, please visit: http://enforcement.xbox.com/Reviewing your account, it appears your current suspension began on 1/11/and will end 1/25/Your feedback has been recordedMicrosoft now considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live subscription issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear *** *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface RT. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: a company that sells a product does get money and they are responsible for their productAmazon can't fix a productThat's a cop out from doing what's rightSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges to your account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey stated they would be in contact with me but have not heard back from anyone as of yet. Sincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Outlook. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon review of your account, it was found that the subscription was set to auto-renew as you mentioned in your complaintMicrosoft policy states that there are no refunds on purchases through the Xbox
MarketplaceDue to this, Microsoft will not be able to provide any refunds per the terms of use and policies
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Live account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***