Microsoft

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are having with your Xbox Billing accountWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have providedIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have lost your service request number, please call *** (***)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear ** *** Thank you for contacting Microsoft Corporation via the Revdex.comAfter reading your complaint it appears you most likely were dealing with fraudsters with connections to MicrosoftWe take scams very seriously and would appreciate a report on the incidentYou
may report this scam by visiting the following link: (https://www.microsoft.com/en-us/reportascam/?locale=en-US) If you are still having issues please visit support.microsoft.com and our agents will be happy to assist youSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface and Support experience. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Nokia Lumia exchange request. The Windows Mobility Escalations Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for responding regarding issues with your Windows installation. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
YES!!!! I have contacted your "Customer Service" department and NO they did not give me a "Claim" number. I have called 800-469-several times regarding this issue. The last time was on 10-13-and I spoke to both Miara and her supervisor, Heather. I explained to both of them that Xbox is placing charges on the account without our consent. I will gladly provide the bank statement showing all of these unauthorized charges
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear Mr***,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype, we takecustomer
safety and security very seriouslyWe have identified a potentialcompromise with your Skype account and we have temporarily suspended accessuntil you reset the account’s password.You can reset your password by typing skype.com/changepasswordin your browser and follow instructionsYou can enter the password younormally use here.If you still have problems with resetting the password, I’m happy to look intothis.I hope thisresponse has been helpful.We apologize forany possible inconveniences caused by this.I appreciate yourunderstanding.Kind regards,Kaisa Customer RelationsOfficeSkype

Complaint: ***I am rejecting this response because: There is NO resolution to my complaint. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your Microsoft product. We appreciate the time you have taken to provide your honest feedback regarding your upgrade to Windows 10, and apologize that it was unsatisfactoryYour comments have been recorded, and while we are unable to make promises regarding changes, we value your feedback and will forward it to the appropriate department for review. We appreciate your continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Zune subscription. The Global Escalation Services team has thoroughly investigated this issue and due to the Microsoft Services Agreement, we are unable
to provide further assistance and consider this matter closedPlease refer to the Services Agreement regarding our refund policies provided below
https://www.microsoft.com/en-us/servicesagreement
gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was contacted by a Microsoft tier technicianHe was able to correct the long standing issues that I had describedAll of my programs now operate properly and I have all of the updates and upgradesI still get behind the scene changes to improve compatibility issues with my programsThese changes are positive and do not block any program from operatingI am satisfied with the results although there were some inconvenience with re-setting my user profiles for every program on my PCThanks to the Revdex.com staff for resolving this issue for me
THANK YOU VERY MUCH! You went to bat for me and hit a home run.Sincerely, *** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your update. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about fixing this issue and requesting a refund, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: absolutely no helpYou can not contact this so called enforcement teamWhen you submit a case on the website they simply reply with pre made messagesCan't even answer questions customer service has no idea how to help the customersI will be disputing the transaction with my bankI will NEVER buy a Microsoft product againI'm done with this no help self centered company.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft ad issue. We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft
products and services. Sincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. Our records indicate that the warranty for your Xbox is over a year out of warranty, meaning that your only options for repair or replacement are through utilizing our Out of warranty paid options
For your convenience, you can log into https://myservice.xbox.com and set up a paid service there
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate furtherIf you have not contacted support regarding this issue, please visit support.microsoft.comSincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We found that you are currently working with our escalation team to get this issue resolvedAt this time, we will monitor this interaction and contact you directly if
needed.Sincerely,Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have no way of contacting Microsoft They did call me yesterday and left me a message stating that they will send me a link and if I click on it, it will be the first step to getting my account back I did not receive a link yesterday or today I called the number 425-882-*** from which they called me and left the voicemail I cannot get past the prompts It just repeats The person who left me the message did not leave an extension and her name was not clear on the message The prompt wants a full name and I had a possible first name only (sounded like Tara) If you can have them send me a link at ***@columbusstate.edu I will click on the link and answer any questions I also would like a full name of a person who is contacting me so when I call back, I can get through their automated phone prompts
Thank you for all of your help.Sincerely,*** ***