Microsoft

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleOur service center has provided evidence that the console was tamperedOnce a console has been tampered, it is no longer eligible for a free repairWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response for the same reason as the previous one.Sincerely,*** ***

Complaint: ***I am rejecting this response because:there are sites online that you can go to to find the code to undo a positive caused by this flawed authenticator programYou need to acknowledge that their is something wrong with the authenticator program and provide the code to undo positives until you can get your authenticator program fixed versus insisting people just buy more keysThe first time I used the authenticar just after this software was installed, it said it was authenticWhen the newest software came out with the offer of a free upgrade, the authenticator program said that it was a pirated copy.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with your computer purchase. We apologize that you are still experiencing this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/24) */
Dear ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and
I will gladly assist you further
I have verified your account manually and have restored the original registered email address on the accountPlease change password on the Skype account as soon as possible here: https://login.skype.com/recovery?application=account
After you have changed the password, please let us know through Revdex.com and we will lift the block from paid services, so you can have full access back
I hope this response has been helpful
I will be waiting for your reply in order to assist you further
Again, we apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Thank you for your helpHowever, my account is still restricted from using calls and purchasing credit
Regards,
***
Final Business Response /* (4000, 9, 2014/10/01) */
Dear ***,
Thank you for your reply and for letting us know you've been able to change your Skype account password
We have now fully opened your Skype account and you can continue using it again
Thank you for all your patience in dealing with this
Kind Regards,
***
Customer Relations Office
Skype

Dear Mr ***,Thank you for your reply and confirming the password changeI have now fully unblocked your Skype account and you can now also use the paid services again.I hope the response has been helpful.We apologize for any possible inconveninces caused by this.I appreciate your patience and understanding.Kind regards,*** Customer Relations Office Skype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding Microsoft products issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: This is not a solution. It simply refers me back to customer service. Microsoft Customer Service was the complaint. Hours of tech support which was unresolved with multiple transfers and hang ups. Returned the product because Microsoft could not resolve.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controllerOur records indicate that your case was last updated on 10/3, with notes stating that a replacement controller is being sent to you immediatelyAs this was your desired resolution, Microsoft will be closing this case as resolved
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement. We have reviewed your case and while we understand your frustrations, we are unable to fulfill your request. Our records indicate that the
damage to your device was due to insufficient packaging, and was not a result of faulty handling on our end. An out of warranty repair is still an available option for resolution, so if you wish to take advantage of it, please feel free to reach out to the agent with whom you have been in contact and she will be happy to help.
Sincerely,
Microsoft Corporation

Dear *** ***,Please refer to our previous response:Thank you for responding regarding your Hotmail issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.comMicrosoft now considers this case closed and will no longer be responding.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:It was the auto update and I do not have the service numberIf you would like to know what version is updated, you can call me at ***.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/10/31) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***
I am rejecting this response because: I had never received a service number from any of the Microsoft employees whom I spoke toThere were quite a few.I would like a refund back of $from then since they could never cancel my subscription to X box after several monthsThey completely gave me the run around and I am tired of it!!!
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
1st agent foul up my computer more than I orginall mention to the Revdex.com2nd agent was unable to set my system to its orginal stateHe stated that because upload to windows some items remain in the transfer back to windows and unable to change to windows 7Files are in multiple sites and word fileand picture file is out of order.2nd agent worked hard and a little difficult to understand due to frustration in the communiation.Apprecite you assistance,*** ***Sincerely,*** ***