Microsoft

Complaint: ***I am rejecting this response because: Microsoft ripped me off for ten yearsOne monthly refund is an insultThey should comp my Office subscription for ten years if they are unwilling to refund money I already paid themI am disgusted.Sincerely,*** ***

Complaint: ***I am rejecting this response because: What kind of response is thatThe reason I contacted the Revdex.com is because I cound not get anywhere with MicrosoftBy Global Esclaction Services Team I guess they mean the Microsoft call centers in IndiaTheir attitude has been its my fault for not accepting the windows and that " I just dont want to learn anything new" Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decisionFor further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with the Windows updates. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***I am rejecting this response because: it says nothing about the rules or regulations for the preview program, I have been all over every post in the forum, every FAQ, and everything regarding the Terms of Use, Terms of Agreement, Terms of Acceptance, or anything in the Privacy Policy, none of which state anything about the Preview Program qualificationsSincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: reaching someone that help me with this via phone only let to endless being transferred. When I talked to the chat support I was not issued any sort of ticket or similar identifier. This is a failure of microsoft not myself and how they establish support to make it difficult for the customer to get resolution. I have an xbox id - I have an email that microsoft emails me to bill. You should have a way to look my purchases up. This is a business failure and an attempt to put the responsibility on the customer to go through endless loops until I give up. I paid for movies that were supposed to be accessible outside of xbox and are no longer the case. give me my money back or resolve the issue. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/11/10) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office 365. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I received a telephone call from Microsoft Headquarters in Redmond, Washington on November9, 20I6, and I do not wish to have any more contact with them until they have agreed to pay theclaimThey have all the information they need and it is not necessary for them to contmuecontacting us
All they are interested in is getting into my computer to try and upgrade to Windows withoutmy consent, as well as invade my new tower and corrupt my files
The person who continues to contact us is the same person as before, using the same phrases.which turned out to be nothing but a recordingThe person calls himself "Sandeep" and claimsto be part of the Global Escalation Services team which is nothing but a fake just like him.There is no Global Escalation Services teamtherefore, there is no investigation and no solution;their idea of a solution would be to allow another unauthorized Windows I upgrade and dropthe matteror put up with the harassing telephone calls until I agree to their so-called termswhichunfortunately, is automatically allowing the unauthorized Windows IO upgrade
What part of the English language does "Sandeep" and the rest of them do they not understand?I do not want to be harassed any more
Any more telephone calls in the future will be considered harassment
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with XboxWe would like to investigate your issue further but were unable to locate the account with which you are experiencing issuesPlease provide an alternate e-mail that is
connected to the account in question if you have one, or provide the Gamertag and at that time we will be able to further assist.Sincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with charges on your son’s account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number or your son’s Gamertag and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
You are requiring me to contact the very people I'm complaining aboutI'd like someone in a supervisory position to call meThanks
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft ad issue. We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesMicrosoft now considers this case closed and will no longer be responding Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: My very detailed Revdex.com complaint includes all of the information that I have, including the confirmation number (***) for the initial Microsoft Store Answer Desk appointment
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the Gears of War promotion. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: this has been an absolute headache, and not resolved by this company on any way At this point, I'm no longer wanting compensation for the first issue, now im wanting to see Microsoft at least try to help their customersI have had nothing but problems from Microsoft, and they have done nothing except say they cannot helpIf you are going to have a company that helps people get and use products, then I think you should actually do That I rejected the response in order to put this in, but once I get the response that nothing else can be done, I've gotten nothing else, them I will accept it
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com 0r call 1-800-642-to get immediate assistance with your Windows upgrade issue
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: You simply ignored everything I said in my messageYour response is simply a copy and paste of what you said beforeMy issue is not with my xbox but the terrible customer service I was given and misinformation I was given the processI'm extremely dissatisfied
Sincerely,
*** ***