Microsoft

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. There is only one charge discoverable for your account which is the charge for your current year subscriptionYou can manage your subscription info any time at xbox.com Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, due to Microsoft policy we are unable to fulfill your request for a refundAt this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matterWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe appreciate the time you have taken to provide your honest feedback regarding your experience, and apologize that we are unable to provide your desired resolution for this issueThe Global Escalation Services team has thoroughly investigated this matter and, as preciously stated, stands by Microsoft policyShould you decide to take your case a legal route, we will fully respect your decision
At this time, Microsoft considers this case closed and will no longer be responding regarding this matterWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Hello, Thank you for your reply Skype doesn’t provide phone support but you can get in touchwith Skype Customer Service when you follow the instructions provided on oursupport page here: https://support.skype.com/en/faq/FA1170 I am happy to assist you further if you kindly provide mewith the Skype account nameThe email address provided isn’t linked to a Skypeaccount. Please visit Skype Support page for any assistance you need:https://support.skype.com/en/ I hope this respons has been helpful. We apologize for any possible inconveniences caused by this. I appreciate your understanding. Kind regards, Kaisa Customer Relations OfficeSkype

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueUnfortunately, you have not provided enough information for us to work with you to address your concernsThe quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue
Thank you,
Microsoft Corporation

Complaint: ***I am rejecting this response because: in regards to what was replied I have in fact put in two support tickets one with Microsoft store and its counterpart Xbox store I have transcripts from both and neither tryed to resolve or fix the issue
***
Sincerely,*** ***

Complaint: ***I am rejecting this response because: The company did not do anything to fix my problem, they did not contact me or offer any assistance to fix my problem, which is still a problem for me. Sincerely,*** ***

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: If your product isn't back by your company more than months, you need to adjust your pricesAccessories over dollars should be backed for a full yearIf customers are unhappy with your product well you should show that you care what your customers are experiencing with your product breaking in monthsI will be pushing this up and making other people aware and for those that have gone this those same issue as. Sincerely,*** ***

Hello *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

My complaint against Microsoft has been resolved and can be closed. Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Dear Mr***,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype,we have systems
and processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our UsersTherefore the Skype account was blocked in order toprotect the account information from unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful owner and not for the fraudstersThe necessary checks afteran incident like that include the verification of some of your payment detailsas well as the necessity to change your Skype account passwordPassword changecan only be done after successful verification.Uponchecking our records I can see that the email address on the account has beenrestored and for security reasons we require you to also change the password assoon as possible to make sure you have full access to the account.Pleasefollow this link: https://login.skype.com/recoveryAnd you canenter your email address and request a password recovery tokenYou will receivean email with a password recovery token and instructions how to change yourpasswordAfter youhave gone through the password recovery process, you will be able to access theaccount againPlease confirm the password change to us with a reply and I willthen remove all restrictions from the account.Choosing asecure password to access your Skype account is crucialHackers use lists ofcommon passwords to access accounts (not only on Skype but across allwebsites)It is therefore critical that you use a strong, unique password.A passwordshould be considered to live for only a short period of timeKeeping the samepassword for many years is not recommended but equally changing it every daymight result in making it hard to remember! So try to change your password asoften as practical, for instance a couple of times a year.Andremember, if you ever suspect your password or account has been compromisedsign into Skype and change the password it immediately.To readmore about how to stay secure, please follow the link to our online securityinformation page: http://www.skype.com/en/security/I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,*** CustomerRelations OfficeSkype

Dear *** *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account suspension. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing
Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your suspension
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
There is no service request number because the system is designed to make it impossible to obtain one
I spent days trying to resolve the matter as the company demands. The website cited by the company was of absolutely no assistance.
If the company provides the support necessary for solving the problem, why is it that nobody I have spoken to so far has been able to find the answer
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Microsoft continues to play "phone tag" with meI left another voice message today, 4/27/2017, asking them to call me back
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Nothing was ever done by the company to rectify the situation in a timely manner since December of As such, I have since gotten rid of all of Microsoft products in my household and refuse to be a consumer for a business who does not address customer concerns seriouslyI felt cheated out of my previous device after the they received it and appraised the traand misinformed me on how my value can be utilizedNow that over six months have passed, I have moved on from this terrible experience and have moved to a more friendly, customer-supported organization to address any computer-related purchases
Sincerely,***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:I was not given a service request number - I was last told I would receive a call back that has never happened
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: It took a year for Microsoft to acknowledge my claim Microsoft should have an F rating!Sincerely,*** ***