Microsoft

Complaint: ***I am rejecting this response because:I would like to point out first that I have asked to be contacted directly through the means of contact that I have provided and not through this complaint formThe entire issue resulting in this complaint being filed against Microsoft is because I am being blocked from the actual department that is taking action against my accountIf a department is going to deny me service that I have paid for they need to make themselves available to discuss it.I was not asking whether action had been taken against my accountThis is redundant information I'm already well aware that action has been taken against my accountMy issue is that there has been no reasoning given as to why action has been takenLegally Microsoft has the right to take any action they want against an account but from a customer service side it only makes sense to justify why I have received an offense.Telling me that I violated one of the rule on almost a page long code of conduct does absolutely nothingEven if you were to tell me specifically what rule I broke it would not be explaining how I broke itYou are expecting me to improve my behavior but have given no guidelines as to what I have done to receive an offense.It is completely counter-intuitive to expect me to correct behavior when I'm not sure which behavior needs correctingYou must explain what I have done wrong in order to expect me to improve my behaviorOtherwise, you are not expecting me to improve and taking action against my account is pointless.Consider this: If you were arrested and put in jail but not told what you did wrong could you be expected to not repeat the offense? Obviously this is a hyperbolic example but it is a fine example of how counter-intuitive it is to expect me to correct behavior that I have not been explained.Make no mistake this complaint was not filed simply because I was denied service it was filed because:1) I have been denied service with no explanation other than a vague redirection towards a laundry list of rules.2) I have been prevented from talking to anyone, specifically the people who actually took action against my account.3) I find it very coincidental that this action is taken mere days after filing an unrelated Revdex.com complaint against MicrosoftI have maintained the same behavior for years on this account and have never had action taken against itFurthermore, on GTAO (the game I play most often) I have above a 90% approval rating from the community.As a closing note I would like to add that the enforcement team is extremely vague not only to what I've done to get myself in trouble but also what means they have done to verify that I actually did anything wrongI am in a slight belief that action may have been taken against my account not actually because of any violation but just because I received bulk reporting from a group of playersIt has been said many times within the Xbox community that the Enforcement teams sometimes automatically levies offenses against players when they are reported multiple times for the same things without investigatingI have also seen in my searches that players have had these offenses lifted when a REAL investigation is done finding that they didn't actually commit an offense but were victimized.Now, for the sake of making it very clear as I have stated this multiple times and been ignored I will be saying this multiple times in unison:I would like to be contacted directly by a member of the enforcement team or somebody higher in the company.I would like to be contacted directly by a member of the enforcement team or somebody higher in the company.I would like to be contacted directly by a member of the enforcement team or somebody higher in the company.I would like to be contacted directly by a member of the enforcement team or somebody higher in the company.Sincerely,*** ***

Complaint: ***I am rejecting this response because you did not exhaust all avenues to correct this errorPerhaps if you didn't source out your work to foreign countries you would have better successYou have everything on record to resolve this issueI'm not stupid! Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your subscription. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***I am rejecting this response because:
The replacement device that I received is faulty. I replied to an email that I received from Microsoft asking them to call meAt this time, I have not heard from themTherefore, I am respectfully asking that they send me a new unopened deviceEnough is enoughPlease help me get this matter resolved.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft BandWith the information provided in your claim, we were able to locate your account and service request for this matter and see that the Global Escalation
Services team is currently investigating your issueFor further requests or questions regarding this matter, please reply directly to the agent's most recent e-mail, sent on 2/15, and he will be more than happy to provide additional assistance or informationSincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was also planning on sending a fax today to say that, after spending several more hours troubleshooting, the problem seems to be resolved so I should not need to be contacted unless the problem comes up again. Also, I had incorrectly listed the price as on the original complaint but after looking back through my bank statement I see the amount was only 29.99.Sincerely, *** ***

Initial Business Response /* (1000, 5, 2014/11/06) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your pre-ordered game issueWe would like to investigate your issue further but were unable to locate a Service Request Number
within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email associated with my complaint is the correct email that you requestThe order was Order #XXXXXXXXXXX
Final Business Response /* (4000, 9, 2014/11/19) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your pre-ordered game issueAfter researching the order number you provided, it appears our Microsoft Store team has refunded the cost of the game to youPlease update your claim when you have received your refund
Sincerely,
Microsoft Corporation

I did what was asked of me via email and responded.now I am back to waiting for action by Xbox reinstate my gamer tag games money and etc..thanks so much for the help Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a recent purchase/refund. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your game. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live billing issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with
Sincerely,
MicrosoftCorporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your laptop. The Global Escalation Services team has thoroughly investigated this case, and while we understand your frustrations, we are unable to offer further assistanceWe
have offered all possible options to resolve this issue, and apologize that we are unable to provide your desired resolution. Because the offer for resolution was denied, Microsoft will be closing this case
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have providedIf you have a
service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our customer support, a service request number should have been provided to youIt is usually 10-digits long. Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Microsoft has agreed to replace the Surface tablet upon receipt of the defective one which was mailed todayAs of today there is an open service request with Microsoft
Sincerely,
*** ***

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox live accountOur Unauthorized Access agent has been able to return your account to your controlUnfortunately, we will not be able to restore the third party content you have lostMicrosoft now considers this case closed and will no longer be responding Sincerely,Microsoft Corporation

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.I havechecked our records
and both the Skype Number and the calling plan are activeon the paid Skype account that is associated to the email address provided.If thepayment method provided for a recurring subscription expires you will need toupdate the details in order to keep the recurring agreement.You canalso visit https://support.skype.com/enwhere you can search with keywords and will find detailed instructions how to resolvemost Skype related issues you might experience.The $chargeis most likely a charge taken by the bankUS bankshave charged a Foreign Exchange Transaction Fee (FETF) for years on theircredit (and debit) cardsEach bank has its own policy.Some banksdo not chargeSome banks charge 1%, 2% or 3%They all varyThe details willbe in your card agreement.In recenttimes, banks have begun charging FETF for transactions in US dollars if themerchant of record is located outside the United States even though thetransaction is in US Dollars.Skype'sbilling and payment facilities are located in Luxembourg.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Kindregards, *** CustomerRelations OfficeSkype

Complaint: ***I am rejecting this response because:
it is a response over months overdue Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible. Sincerely, Microsoft
Corporation

Sorry, in the resolution section I put the incorrect informationAs a resolution to this issue, I would like a guarantee to have a replacement xbox one in pristine condition, i.e., My original xbox one fixed, a new xbox one, or someone doing QA on a refurbed xbox one prior to sending me a
replacementAny compensation for my wasted time would be appreciated as well