Microsoft

Complaint: ***I am rejecting this response because: Am I to understand that Microsoft agrees that they claim a person can change from their GamerTag once without charge, while acknowledging their own forced GamerTag counts as the consumer's own choice?I've attached a screenshot during our web chat.This company CANNOT use their own material, force it on the consumer, let the consumer change their gamertag, and then claim they used their one free creative change from what they previously made to something new, all while the consumer is stripped from his one free chance because of some money scheme?It's bad enough you charge for a textual change rather than limiting to the number of changes one could do in a specific time set down by said company..but instead you'd like to charge $for a visual name change that doesn't provide any other benefits aside from being found?Keep in mind, MicrosoftBlackberry wasn't set in stone to have a place in this economy and you can very easily go the the same route if you keep jerking people aroundThe Live service itself is a joke and shouldn't be legal, but like so many other things, it'll take us consumers boycotting exta fees and companies in general in masses to make you feel like doing things different.You may not see the error in your ways, but hopefuly consumers see your errors and start going the other way...maybe to PCs moreYeah...who needs consoles and extra fees when there's plenty of games that have P2P connections without Live requirements?I know, at least speaking on my own behalf, that PvZ and GTAfor my househould is starting to lose it's pull for having Live, or the XboX for that matterKeep up the shaddy consumer service Microsoft, considering this is my SECOND Revdex.com complaint regarding your company and its inability to work with customersYou found the error in your ways last timeIt's unfortunate you can't do the same this time.Sincerely,*** ***

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.I haveissued a refund for the Skype
Number order and the funds will be returned tothe credit card.Unfortunatelywe can’t unblock the Skype account for paid servicesYou can still use thefree services on the account.I hope theresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, *** CustomerRelations OfficeSkype

Complaint: ***I am rejecting this response because:
The CSR resolves that I dis not send them the missing claspFirst, they miss the parts and then blame the error on the customerThey are really unprofessional and the customers should be beware even in using their warranty service.
I am an unhappy customer who doesn't know what to doFirst, they did not fulfill the promise to replace the bandSecond, they loose the parts and blame it on the customer.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have no idea what their talking about with a service number, or where to get one
I made many attempts on their help website (WWW.MICROSOFT.COM) to obtain repair services.
The sight just offers areas to help with my problem, but no real solution to address my problem or correct it
Sent a letter in their headquarters in wash state and never received any reponse the only help obtain was
for a feedon't know who I was speaking to on

Complaint: ***
I am rejecting this response because: This xbox wasn't tampered with! The seal on the Xbox is still intact! How can someone tamper with a machine if the seal on the machine is still intact? You are aware that there is a problem with these units leaking some sort of oily fluid from them after a long stretch of game play How come you are unwilling to stand by your warranty? THIS UNIT WAS NOT TAMPERED WITH IN ANY WAY SHAPE OR FORM! Can you please tell me how the unit was tampered with? I want an explanation on said tampering! When we spoke with customer service, they couldn't give us a reason why your techs considered this unit as being tampered with! Can you??? I demand an answer or I will be perusing this matter further by other means!
Sincerely,
*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:I was told by Surface representatives that my items would be new and not refurbished, I spoke to them on the phone as well as through emails and chats multiple times and more than once was I told it would be new, so “Replacement may be with a new OR refurbished unit” shouldn't be means to consider my case closed, it should be further proof that I should have received a new one as told I wouldI have screenshots with timestamps to prove my warranty was initially set to end on a completely different date, 15/06/which I took the screenshot of the date I got my replacement itemIt later was changed to 11/27/which was not the date it originally said, meaning Microsoft changed my warranty date without telling me.
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One repair. The Xbox Listening and Advocacy team has completed our investigation and discovered you are being assisted with the repair on service request ***.
Please continue to work with the Xbox Support Team to resolve this matter
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift card purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox gift codeWe have reviewed your situation and while we understand your frustrations we are unable to take the action you have requestedThe currency is unable to be
transferred or refunded once it has been redeemed on an accountWe apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your e-mail accounts. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype,we have systems and
processes in place designed to detect potentially fraudulentor illegal behaviour carried out in respect of Skype accounts, thus to protectour UsersTherefore the Skype account was blocked in order to protect theaccount information from unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful ownerThe necessary checks after an incident like thatinclude the verification of some of your payment details as well as thenecessity to change your Skype account passwordPassword change can only bedone after successful verification.I haveverified your account manually and changed the settings so you can change thepasswordAfter the password change please confirm it by responding to Revdex.com andwe will lift restriction from the paid services as well.You caneasily change the password on your account when you follow this link: https://login.skype.com/recoveryand follow the instructions.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding. Kindregards,*** CustomerRelations OfficeSkype

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensionAfter requesting information from our Enforcement team, this is what we are able to tell you about the
account suspension:
This account was suspended for engaging in cheatingThe conduct that caused this suspension may include, but is not limited to:
- Attempts to acquire modifications or hacks
- Intentionally playing with someone who is using unauthorized software or methods
Continuing with this type of behavior can lead to further enforcement actions, including, but not limited to permanent account suspensions and console suspensions
To help avoid future Enforcement actions, please review our Enforcement website, the Xbox Live Code of Conduct and the Terms of Use here:
http://enforcement.xbox.com/
http://www.xbox.com/Legal/CodeOfConduct
http://www.xbox.com/Legal/LiveTOU
http://www.xbox.com/consoleban
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Final Business Response /* (4000, 9, 2014/11/24) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensionWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding log in issues. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
Hello and thank you for the responseI do not have any claim number as you requested because I just spoke to your customer service after I discovered the code would not be acceptedI will copy and paste the conversation I had with your CS in this reponseAs you can see I spent over mins on this already trying to receive what is rightfully mineThis woman even itterated it was not used by my account.
Lily W. 20:54:29
Hi, thanks for visiting Xbox Support! I'm Lily W
Lily W. 20:55:02
How can I help you today? :-)
*** *** 20:55:40
Did you get to read what I already typed?
Lily W. 20:56:05
I just did ***
Lily W. 20:56:13
I see you have a problem with a months code
Lily W. 20:56:18
I would like to have a look at that
*** *** 20:56:20
Correct
*** *** 20:56:34
this has never left my hands and I literally just scratched it off
*** *** 20:57:17
I am a yr old man that has not had the time to play since last christmas and now that I try to inout it it says it has been used?
Lily W. 20:57:30
We can check when it was redeemedWe cannot replace used codes though
Lily W. 20:57:44
I am ready for the code ***
*** *** 20:57:53
What???? THis thing was not even scratched off??????
*** *** 20:58:25
*** *** *** *** ***
Lily W. 20:58:46
I understandThis was redeemed on Feb 05,
*** *** 20:58:58
By whom
Lily W. 20:59:00
it was not redeemed on The lRlSH
Lily W. 20:59:14
We cannot see the account that redeemed itOnly if it was redeemed with the account that I have open
*** *** 20:59:30
Thats ***
*** *** 20:59:37
you know very well who redeemed that card
*** *** 20:59:57
can you explan to me how someone would have redeemed that card when it was in my dresser and unscratched?
Lily W. 21:00:54
We do not keep copies of the codes here so I am not sure how it possibly could have been redeemed unless someone was luckyI will try to see if there is a way for us to see which account redeemed it
*** *** 21:01:06
And then tell me what I am supposed to do
Lily W. 21:01:06
However it still wont be possible to replace the code
*** *** 21:01:21
HOW IS THAT FAIR????
*** *** 21:01:30
So what the *** am I supposed to do
*** *** 21:01:37
pay another bucks?
*** *** 21:02:03
I am so sick of this customer service I will be going to the attorney general on this
*** *** 21:02:24
the xbox I own has documented issues with the disc and you guys blew me off
*** *** 21:02:50
and now im getting blown off with a prepaid item in which your corporation profited
*** *** 21:03:44
Unless you can tell me whom redeemed the code that I paid my hard earned money for and take care of it and make it right on my end I promise you the attorney genereal and Revdex.com will be contacted
Lily W. 21:03:55
I am really sorry for the inconvenience ***As much as I would like to replace that code, it was in your possession since last yearWe cannot replace the code once it has been uses and it shows to have been redeemed in Feb
*** *** 21:04:18
Lily, I literally just scrateched it off
*** *** 21:04:55
My wife was going through freeking cancer care which is why I didnt have time to play xbox and now that I try youre telling me oh well it was stolen and we cant do a *** thing?
*** *** 21:05:50
I mean come onYou guys are better than thatSo I will ask again, what am I left to do when a code that has not seen the light of day and was literally scratched off minutes ago says it has already been used
Lily W. 21:05:57
I understand that ***It is not that I am doubting youAs much as I want to, the problem is there is no way to replace used codes
*** *** 21:05:59
with no real reason as to why that is possible
*** *** 21:06:22
this is stolen property then
*** *** 21:06:29
and you are blowing that off too?
*** *** 21:07:20
SO Lily what you are telling me is I am just basically screwed and you as a company will not do anything about a year consumer
Lily W. 21:07:29
best I can do is to check if I can find out the gamertag that redeemed it
*** *** 21:07:49
yes, I would start there
Lily W. 21:10:30
Please bear with me ***
Lily W. 21:10:58
I will also double check if there is any way to get a replacementI cannot guarantee anything at the moment
*** *** 21:11:56
Thank youI would hope you would take care of someone who had a card "hacked" and stolen and has been with you for yearsAnd I'd also hope you would go aftert the person who stole it
Lily W. 21:22:18
Thank you for waiting ***I cannot find anything so farI am going to check with a managerPlease bear with me
*** *** 21:22:28
ok
Lily W. 21:31:36
I really appreciate your patience ***We checked every possible way but for security reasons it wont show us the gamertag nameI also checked with the manager if there was any way to replace the code for you but I am afraid that is also not possible
*** *** 21:32:11
I can't believe that
*** *** 21:32:20
LIterally, unbelieveable
*** *** 21:32:51
You're basically screwing over a long time customer who just had his wife go through cancer and was robbed while doing so
*** *** 21:33:41
I promise you, I will get this out to every media source I know possibleReddit, facebook, twitter, my local news, and the better business be=ureau
Lily W. 21:34:10
I am really sorry to hear about your wife ***I know this isn't the solution you are looking forI tried the best possible to see for a work around but replacing a used code isn't possible
*** *** 21:34:11
what an utter heartless and awful policy to be able to have your codes stolen and not do a *** thing about it
Lily W. 21:35:46
The code was either tampered with before the purchase and someone somehow was able to see the code even before you had itOr some one had astronomical luck to have guessed that codeThe latter is almost impossible though, chances of wining the lotter is much higher that guessing Microsoft code
*** *** 21:37:06
My complaint with the Revdex.com has just been filed and I will be continuing with my campaign to discredit your policy on every social media siteI am sure Microsoft won't care, but I bet I will get some people who have a bit of humanity that will think getting robbed of your code while your wife is going through cancer care to be pretty awful
Lily W. 21:38:34
Please dont get me wrong, If it was up to me ***, I would replace the code for youUnfortunately policy wise it isn't possible
*** *** 21:38:46
Thanks
*** *** 21:39:54
Would you please send this transcript to my emial
Lily W. 21:39:54
I know we couldn't help you with the code problem ***, but is there anything else I can assist you with?
Lily W. 21:40:25
Yes I can send this to your emailIs your emailg***@gmail.com?
*** *** 21:40:31
yes
Lily W. 21:40:49
Also if you do see the mail symbol on your window, you may use that to email the session
*** *** 21:41:07
I dont otherwise I wouldnt have asked you to send it
Lily W. 21:41:27
Just making sure ***I can send this to g***@gmail.com then
Lily W. 21:41:43
Can I help you with anything else for today though?
*** *** 21:41:52
Thanks for treating people poorly
*** *** 21:41:56
No
Lily W. 21:42:25
If you need help with xbox again don’t hesitate to contact us, we are here for you anytime
Thank you for contacting Xbox support, take care and have yourself a wonderful day!
Lily W. 21:43:23
Your Xbox Support agent Lily Whas ended your chat sessionThanks for visiting Xbox Support.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe have investigated this issue and found that your email account is not associated with any accounts in our systemOur recommendation would be to contact Gmail Support to get this
issue resolvedWe consider this matter closed.Gmail Support: https://support.google.com/mail/?hl=enSincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. This listing is monitored by Xbox and cannot provide details regarding an MSN subscriptionPlease contact http://support.microsoft.com and speak with a help desk agent to receive further
assistance.Microsoft considers this matter closed.Sincerely,Microsoft Corporation