Microsoft

Initial Business Response /* (1000, 5, 2015/01/07) */
Dear Mr ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that
and I will gladly assist you further
Upon checking our records I can see that on January 04th you have confirmed to Skype Customer Service that you can access your Skype accountIf you should still have any issues, please feel free to let us know
If you should have issues with your password again, our FAQ and support page can also help you with useful guides
Instructions how to recover forgotten username or password can be found here: https://support.skype.com/en/faq/FA109/
I hope this response has been helpful
We apologize for any possible inconveniences caused
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2015/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Access has been restored

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email on (8/1)Please respond to our agent’s most recent email with the information they have asked for within the next 48hrs or your request will be closed Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding login issues. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWith the information provided in your claim, we were able to locate your account and service requestThe Global Escalation Services team is still handling your case, and would
like to further discuss this issue with you and work toward a resolutionThe agent you have been in contact with most recently reached out to you via e-mail on 9/8, requesting a preferred callback timePlease reply to this e-mail at your earliest convenience to continue working with them directly
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:Microsoft is taking no action to rectify the situationtelling me to just to to a forum to voice my opinion is not a solutionI have already done this and there are thousands other people with the same complaint and nothing is being done about thisI bought the XBOX one because it was advertised as having this snap feature and then after you have my money you decide to take away this feature without a suitable replacement, this should be considered as an illegal practiceThe only solution I will accept is either to restore my console to have the snap feature that I originally purchased it with or refund my money for the console and games I have purchased and I will buy a different systemSo until I get a suitable solution to this problem I will continue to contact the Revdex.com
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: "Microsoft has right to change price at any time." is the clause they came up withI agreeBut this is a concluded transactionPayment went through, goods deliveredMicrosoft just didn't change price, Microsoft took what is mine and refuse to give backThis is the case.
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent promotional purchaseWe have further reviewed your situation, and while we understand your frustrations we are unable to take the action you have requestedCertain purchases can be used with a Microsoft Store gift card, however for those that are not permitted, we are unable to make changes as the system will not allow it
We apologize that we are unable to provide your desired resolution, but must stand by Microsoft policyAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. It appears that your console is more than months out of warrantyPer the Xbox one product warranty documentation, the standard warranty is one yearWhen out of warranty, there are paid options for
service, which is the fee you are referring toPer the warranty terms linked below, Microsoft considers this matter closedhttp://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinec...⇄ Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your support charges. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox chargeUpon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our
policyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have providedIf
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our support a service request number should have been provided for youIt is usually 10-digits longSincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft's advertising of servicesWe appreciate your feedback and apologize for the misunderstandingMicrosoft offers the Assure Software Support Plan for $With this plan, customers receive one year of unlimited personal one-on-one in-store training sessions and software support from Microsoft experts via online chat, phone or in-storeWithout this plan, Microsoft offers limited free support for its productsPlease see the link below to learn more about the Assure Software Support Plan
https://www.microsoftstore.com/store/msusa/en_US/pdp/Assure-Software-Support-Pla...⇄ /> Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalations Services has thoroughly investigated this case, but as the agent previously explained, we are unable to assist you any further. Because your Xbox's warranty expired in 2008, we cannot treat this case as an exception to Microsoft's policies regarding warranties, and stand behind the agent's decision.
We apologize that we are unable to provide your desired resolution, but will respect your decision should you choose to seek resolution via another avenueAt this time, Microsoft considers this case closed and will no longer be responding regarding this matter
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have not been contacted by Microsoft and the fair thing is to have them pay half of getting my information taken off my hard driveAgain it will be $and they can be billed from the Geek Squad and I should be given another $for my aggravation and inconvenience because I will be without my laptop for to weeks and I am currently in college nowSincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 10, 2014/10/31) */
Dear Mr ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that
and I will gladly assist you further
I have issued a full refund to all unauthorized orders for Skype Credit made on the Skype account "***" in May
The Skype account was automatically blocked after the unauthorized access was detected by the systemThe reason we blocked your Skype account, is to make sure that the fraudsters cannot continue to make misuse the account, which could result in additional cost on your Skype accountOur usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password
I have manually verified the account and adjusted the account settings so that you can change the password on the accountAfter you have changed the password, please confirm this to me and I will unblock the account
Please try to change the password on the account as soon as possible here: https://login.skype.com/recovery?application=account
After changing the password, please confirm the change and I can unblock your Skype accountIt is very important to change the password in order to make sure that you get back full access to your Skype account
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 12, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I now apparently have access to my former account, however this was a huge effort to get possible resolution
I am in Africa now where I traditionally used skype but have had no access
I appreciate this particular response but it os unreasonable to have to file Revdex.com complaints to get adequate response from skype, what a shame

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Kinect. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueUpon reviewing your complaint it is apparent your Xbox One is outside of our one year warranty, purchase date 7/15/14, so we will be unable to send a replacementDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Xbox One product warranty, Section 1, part g:“"Warranty Period" for Xbox One means year from the date You purchased it”(http://support.xbox.com/en-US/my-account/warranty-and-service/console-kine...⇄ Sincerely,Microsoft Corporation

Hello ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issueYour Xbox console has been out of warranty for monthsThe best option will be to set up a repair by following this link: https://myservice.xbox.comWe appreciate your honest
feedback regarding this matter and your comments have been recordedMicrosoft considers this case closedSincerely,Microsoft Corporation