Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as it takes no more then weekSincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your support interaction. We have reviewed your account and found that all contact has ceased since 5/21/At this time, your case is closed so you should no longer
receive emails regarding this issue.Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: you did not provide me with any evidence that shows exactly what I did after the initial ban that was in violation you just keep sending me the same message over and over again this will not end til you show me that your justifiably banned me after the initial day ban that I am not disputing you banned me days after that for harassment and profanity that did not occur and you are just bullying me with your tyranny and unfair practice of banning
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs the agent you were in contact with explained, the Global Escalation Services team has thoroughly investigated this issue, however because your Zune was purchased in 2006, Microsoft no longer offers service to your device or any of its parts as it has since been discontinuedWe apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your product key. A case has been created for you under the service request number ***The Global Escalation Services team will investigate this matter and contact you
directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
When people buy a product, especially an expensive one, they expect it to workThat is customer serviceThis is unacceptable and I will continue to share this policy before people view with others to encourage others not to use MicrosoftJust absolutely unacceptable.
Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)saying your not giving me evidence is like putting someone on trail and when the judge asks for evidence you say we can not share any evidence

Hello,My name is*** and I work for Skype Customer Relations officeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype, we have systems and
processes in placedesigned to protect Skype accounts from potential threats like password hacking.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful ownerThe necessary checks after an incident like thatinclude the verification of some of your payment details (if applicable) as wellas the necessity to change your Skype account passwordPassword change canonly be done after successful verificationAfter password change you have fullaccess to the account.Due to thenature of Skype, the amount of information we store is limited, however, a lotof information can be found in notification emails Skype has sent to theaccount owner for example.You canalso use an online recovery form: https://support.skype.com/en/account-recoveryto fill in information without Customer Support contactI’m alsohappy to assist you with your account recovery and password change if you wouldchoose this optionPlease feel free to let me know via Revdex.com and I will assistyou further.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, *** CustomerRelations OfficeSkype

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: You have the wrong end of the stick......it was not a windows upgrade.....periodically whether you want them or not you get an order from Microsoft for updates from Microsoft and then the computer shuts down.....trouble is three times it would not restrartI had to take the computers to be repaired......the repairman said this is not unusual that these updates screw up a lot of computersI had to buy a new one.....I am tired of making bill gates rich....with his constant pontificating on his charity work...its my money he's using....I actually work for a living....I am an RN working on my doctorate who needs her computer....I want my $2500!! Sincerely,*** ***

]
Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/06) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding some unauthorized chargesWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no service request! You are charging my credit card monthly and your customer service has no explanation other than telling me to cancel my credit cardThis is fraud 100%Stop charging me and give me my money back plus interest
Final Business Response /* (4000, 9, 2015/02/02) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe were unable to find any Xbox account with the information you provided in your claimIf you do not have a Microsoft Account, you must contact your financial institutionMicrosoft is unable to refund fraudulent charges billed to your credit card
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox repair/replacement. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Please cancel this complaintOne of the moderators on the Xbox forums reached out to me and was able to address my issues/concernsThank you for your time!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2014/09/24) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe would like to investigate your issue further but were unable to locate a Service Request Number
within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your PC. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: the phone number does not help meI do not have an XBOX I have a LAPTOP and have just found there is another problemI need to reload a app from the Microsoft store HOWEVER I need to create an accountThe last time I did this several of my special logins freaked when my logins and passwords all changed to the Microsoft oneNow if the log in and password could be set for ONLY THE STORE that would be the best of both worldsAS far as windows I do not want it and if it loads in my computer WITHOUT my permission and corrupts my gaming than the only alternative will be our attorneys handling the damage caused by windows 10.Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that
the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/08) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The business had over a month to remedy this complaint and all they did was put me offUntil l I filed a Revdex.com complaintMeanwhile, I put in a lot of time and aggravation, not to mention I had a contract to pay my telecommunications provider for serviceIf you refuse to do anything to compensate me, that's just a continuation of you bad business practicesSince I have many years of experience as a Multi-Media Consultant, I will consider alerting the media to the fact that Microsoft does not care about their customers, nor does it stand behind its productsI will also visit your social websites and consider leaving my two centsNo winder you have over complaints with the online Revdex.com alone.Sincerely,*** ***