Microsoft

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I
will gladly assist you further
I will be happy to look into this for you
Please kindly provide me with the Skype Username you are experiencing issues with and I will gladly assist you further
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** managed to get my money refunded for me, unlike Skype who gave me a constant runaround!

(The consumer indicated he/she DID NOT accept the response from the business.)The digit code associated with XBoX console is:***I hope that you can investigate and you'll find why the code is not redeemableBest Regards*** ***

Hello *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox Live. Unfortunately, you have not provided enough information for us to work with you to address your concerns. The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642- If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue
Thank you,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
This is yet another ploy by Skype to scam a PREVIOUS customer I did cancel, was informed that my skype account was cancelled yet was billed again anyway Nothing should have been billed by "automation." As I said I had already cancelled.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement. We were able to locate a service request for this matter connected to your account, and see that you have been in contact with an agentOur
records indicate that he is still waiting on a response from the folle-mail last sent to you on 7/10. Please reply to his latest e-mail to continue working toward a resolution, or for any additional questions
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
You promised months you have to honor WHT you said, it's not enough to replace my new item with refurbished and broken need a repair, that is ridiculous!
Sincerely,*** ***

Dear *** ***,
Thank you for responding regarding issues with your PC. We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
There are hundreds of similar complaints on Microsoft.com and Revdex.com I don't feel my situation is uniqueThere is no additional data/information that should be required or useful from my computer then the data Microsoft already collectsSincerely,*** ***

Initial Business Response /* (1000, 5, 2014/11/21) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I still can not log in to my account
I still have no way of recovering my account according to your rules
Now its been well over a year since I even tried logging inSo I have no idea who I emailed lastAnd the backup email on the account is long gone and not working
Sincerely,*** ***

Final Consumer Response /* (2000, 5, 2014/07/22) */
From: ***@yahoo.com [mailto:***@yahoo.com]
Sent: Tuesday, July 22, 8:AM
To: Revdex.com
Subject: [SPAM] Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXX-XXXXXXXX-X-XXXX)
Importance: Low
Thank you for the quick
replyYou can close the case out; I was able to get the situation resolved

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. As originally stated, issues with in-game matchmaking or other gameplay issues for third party titles will need to be brought up with the publisher of this titleIn accordance with Section of the Xbox Terms of Use, Microsoft considers this matter closed.Xbox Terms of Use: http://www.xbox.com/en-US/Legal/LiveTOUSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
this is not due to internet interruption it is due to their lack of servers that can handle the amount of people onlineI remember when microsoft actually cared about their customersThey can close it out but does not change the fact their service is substandardGuess what tis is the reason that *** is trouncing xbox one in sales.Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your subscription transfer. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Thank you for your reply, I was not given a service request number for this issue, however I am not the only one that is having this problem with Microsoft about the same thing. Microsoft will not allow me to contact them without paying them. This game was included with Windows and I am always booted out of the game
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Hotmail account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***I am rejecting this response because: Your team called me and offered me literally the exact same thing that they offered me months ago which I denied then as wellOne month of Xbox live valued at $is not equal compensatation for hours of my time wasted and a $game that doesn't workIt's insulting.Sincerely,*** ***

Complaint: ***I am rejecting this response because: It is apparent they did not read the actual complaintTherefore, I do not accept it Besides, I keep getting the phone calls.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize that we are unable to provide your desired resolutionDue to Microsoft policy, we are no longer able to offer the previous price of the productMicrosoft has closed this case and will no longer be responding regarding this matter
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/13) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation