Microsoft

Complaint: ***
I am rejecting this response because: they have made only one attempt to contact me and have not supplied me with a viable way to contact the companyin addition they have not resolve many of the issues that I had attempted to address
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I was never given a service request number by any other the representatives that I have spoken to at Xbox. I do have, however, several support codes that were email to me after some of the calls I made to Xbox's customer serviceHere they are the most recent ones. 8/5/49332685 8/7/*** 8/14/*** 8/14/***I would really like for Xbox to make an effort and really review my complainIt has been a very unprofessional and frustrating experience.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com 0r call 1-800-642-to get immediate assistance with your Windows upgrade issue
Sincerely,
Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with past purchasesWith the information you provided in your claim, we were able to locate your service request for this issueWe apologize that, as the agent explained to you,
this issue is one that needs to be taken up with EA customer support. We understand this may not be the answer you were hoping for, however we are unable to provide compensation or resolution for this issue as it pertains to EA
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your One Drive Storage. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows technical problems
Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issueUnfortunately, after reviewing your service request number and account history, we will not be able to replace your Surface Pro as it is damaged beyond our
acceptable condition for a replacement/repairYour surface is also out of warranty as of (12/3/15)Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountAfter reviewing the Service Request Number you provided in your claim, the case is still openPlease continue working with our support agent to resolve the issue with your
game orderSincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your controller issueWe have reviewed your situation and while we understand your frustrations we are unable to take the action you’ve requestedWe consider this matter closedSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I highly doubt any resolution will be madeMicrosoft Xbox customer service has proven to be the worst I've ever encounteredI will wait and see, but won't hold my breath.Sincerely,*** ***

Dear *** ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueUnfortunately, after reviewing your complaint, we will not be able to reimburse you as outlined by the Microsoft Services AgreementMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and Section 12:“We reserve the right to issue refunds or credits at our sole discretion.” “YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN "AS IS" BASIS "WITH ALL FAULTS" AND "AS AVAILABLE." YOU BEAR THE ENTIRE RISK OF USING THE SERVICES.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your account. From the information you have provided, we were able to locate a service request for this issue on your account, and see you have been in contact with an
agent to resolve this issue. Our records indicate the account in question belongs to your brother, and as the agent explained, your best option is to have your brother with you to get the password reset e-mails and then reset the password, as his e-mail is the one linked to the account.
As of yesterday, 07/11, the agent has sent a follow up e-mail to confirm this resolutionIf you still have an issue, please respond to her e-mail and she will be happy to further assist you
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your forced Gamertag change. We have reviewed this matter and verified that your Gamertag was in violation of our Terms of Use and subsequently was forcefully changed.
Please understand that the Enforcement link below is the only avenue to receive more information regarding your forced Gamertag change
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your forced Gamertag change
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the auto renewal settings for your support subscription. The Global Escalation Services team will investigate this matter and contact you directly to work toward
a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: That is ridiculous. We DO NOT authorize you to continue charging the credit card on the account. Period.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have not yet heard from the business and no time frame is even given as to when I should receive a response from the businessNothing has happened yet and not at all certain it willI will reject the response until I actually get a response regarding the issue. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Microsoft Office. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. We apologize that we are unable to offer further assistance, as we have provided options for resolution, and now consider this matter closed. Microsoft will no longer be responding to requests regarding this matter. We appreciate your continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
Sincerely,
Microsoft Corporation