Microsoft

Complaint: ***I am rejecting this response because:II have not been contacted yet and my stolen profile is still working and the person who stole it is still playing the games that he bought using my credit card information. Sincerely,*** ***

Complaint: ***I am rejecting this response because: I CAN'T get through to place this complaint! The website's I have been directed to from your customer service people, lead you through a road map to now where. The support.com, feedback.com all have a links that lead to nothing! there is no true complaint line of access. It appears easy to place your complaints to many blog sites, but not Microsoft directly. If I can't get a resolution this way, I will try airing my complaint through local news channels. I just want money for the laptop I was forced to pay out due to Windows download!Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***Here is one of the emails they sent me that should contain the necessary information they claim they cannot locate
Hi ***,
Thanks for reaching out to Answer Desk this is Paul L, I am making a follow up email for your case #***
One of our Escalation Engineer will attempt to reach you at the preferred callback time that we've set for youWe hope for your availability as below:
Available Date: Nov19, 2016Available Time: 9am-11amPhone number: ***Alt Phone: NoneTime Zone: PST
If the scheduled callback does not work for you, please let us know
Thanks again for choosing Answer DeskWe’re here when you need us
Answer Desk Team
Sincerely, *** ***

Revdex.com:In response to complaint ID ***, and find that this resolution is satisfactory to me, provided the issue is fixedIf not, I will pursue it further
I don't know if it makes a difference or not, but I signed up to Skype via my Microsoft account, which is linked to the email address I provided, ***@gmail.com.
Sincerely, *** ***

Complaint: ***I am rejecting this response because: I filed a Revdex.com complaint on 8/3/against Microsoft and just got a response years later on 8/5/This has to be some sort of cruel jokeI'm requesting Revdex.com escalate this case and find where the breakdown occurredCustomers need better protection from predatory subscription schemes that automatically charge customers at the end of their free trailMicrosoft's response was even a generic, cut and paste response that may be aimed to keep this charade going for another two yearsMy original response and Microsoft's response two years later is posted below:
8/4/2014:
I signed up for a Microsoft Office trail and forgot that I was subscribedI was charged for two months, $each month and if I didn't check my credit card statement today, wouldn't have know that I was chargedI disputed these charges with outsourced customer service in the Philippines for minutesMost of it was spent trying to find the right Microsoft accountThe representative was unable to find the account based on the credit card that was chargedAfter escalating to a supervisor, my options remained the sameThey could cancel the subscription and refund one month onlyThey advised me to dispute the other $charge with my bankMy bank has nothing to do with a Microsoft Office subscriptionThis is unacceptableI did not use the Microsoft subscription service after signing up to test out the new softwareThe email address that I used to sign up was my old hotmail account that I never check so I didn't see any warning emailsI honestly did not remember that I signed up for a free trail
8/5/2016:
Dear *** XXXXX:This message is in regard to your complaint submitted on 8/5/against Microsoft Corporation. Your complaint was assigned ID XXXXXXXX.Revdex.com has received a message from the business regarding your complaintPlease review this information below and provide Revdex.com with a written rebuttalAll responses with be copied to the business for their review.THE TEXT OF YOUR RESPONSE MAY BE PUBLICLY POSTED ON Revdex.com'S WEBSITEPLEASE DO NOT INCLUDE ANY PERSONALLY IDENTIFIABLE INFORMATION IN YOUR RESPONSEBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your response to remove personally identifiable information and inappropriate language.Please provide your response within calendar days so as to avoid closure of the complaint as assumed resolved.Sincerely,*** *** Revdex.com Resolutions ConsultantMESSAGE FROM BUSINESS:
Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation
unacceptable

Complaint: ***I am rejecting this response because:
I did respond but over the phone she told me to respond to Heather the supervisor not her and I never got a call back or response from the email that I sent to Heather and I no longer want to work with those agents they hung up on me and sent me a broken used controller that's why I am here
I have attached the email that I sent back on September 8th as proof they never responded
Thanks ,
*** ***

Initial Business Response /* (1000, 5, 2014/08/08) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One bundle issueAfter reviewing your service request number it appears one of our support agents is currently assisting you and sent their most recent email on 7/31. Our agent has a folldate set for 8/at 8:30pm ET.A return shipping label has been created for youThe information regarding the shipping label is included in the email that was sent to you on 7/Please feel free to reply to the email sent from our agent on 7/with any questions or concerns during this processYour service request number is: *** Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I look forward to their prompt follow up and if not, I will contact the Revdex.com once again. Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Hello *** ***
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***Hi Funny thing that you just respondedI was just speaking with your technical service peopleI recently was given a replacement for my surface and even though it is much improved from my first surface it still has a problemEven though you state in your ads that it has up to a hour battery, I barely get hours in light useThe rep saw my problem and is sending me a replacementEvery time I get a replacement it takes time to set it upI also know that you will not be sending me a new surface. I am worried that I again will be getting a surface someone else had a problem withPlease respond Thanks

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate furtherIf you have not contacted support regarding this issue, please visit support.microsoft.comSincerely, Microsoft Corporation

Hello,Thank youfor your reply.Accordingto our records the password recovery email was sent out successfully and I canalso see that the password has been changed successfully.You werenot able to go through this process before because your account was blockedAsyou can read from my first email, I have adjusted the settings to your accountso you can order the password token and change the password.ContactingCustomer Service for Account issues requires account verification.I hope thisresponse has been helpful.Iappreciate your patience and understanding. Kindregards,KaisaCustomerRelations OfficeSkype

Complaint: ***I am rejecting this response because: The business requested I send the ticket number to investigateThat ticket number is ***. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I came to the Revdex.com because your customer service was not helpful, I am not going through it again to get nowhere just like these responses are goingWe just keep going around in circlesYou don't want to do anything to help, why don't you just state that instead of repeating the same responses to me? Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop delivery issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided
If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our support, a service request number should have been provided for youIt is usually 10-digits longSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:Again, I have been fooled by MicrosoftHow could anyone in a good faith state of mind could think that the following scenario is acceptable: Microsoft "honored" the one-year warranty with a defective replacement that does not perform as advertised (A defect that Microsoft has recognized publicly to be a failure). How could this be acceptable? Providing defective replacements as warranty replacement is against the consumer interest and should not be tolerated. I will not cease and desist, nor give up on this claim
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox account cancellation. We were able to create a new service request for this issue under the service request number ***. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team has thoroughly investigated this issue, and we apologize that we are unable to provide your desired resolution. Due to Microsoft policy, we are unable to repair/replace your Band under the warranty, and have not received a clasp to send back to you
We apologize that we are unable to fulfill your request, and consider this matter closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation