Microsoft

Complaint: ***
I am rejecting this response because:i am not happy to just receive an email saying microsoft will contact me!! I have sent many emails and been ignored every time There is no time frame for their response so how long am I expected to wait I am sick of being ignored when I have spent a fortune on prepaid Xbox live, console and games all of which are rendered useless due to microsofts incompetenceI have been without this since 21st April and it is now 21st May I have spent hours trying to contact Microsoft only to be ignored and refuse to just accept that they will contact me directly when they haven't so far!! I am a furious, unhappy customerPlease help!
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft OfficeOnce again, we apologize for the delay in responding to your claimIf you are still experiencing issues, we would like to assist in the resolution of this requestIf you have one, please reply back with your most recent service request number and we will be happy to investigate further
If our assistance is no longer needed, Microsoft will close this case
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Windows Phone issueThe Listening and Advocacy team has thoroughly investigated this issue and would like to provide you with some informationIf your replacement device
is carrier locked, you will need to work with the carrier to unlock this deviceDue to this, we consider this matter closed.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaintsI received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.Upon checking our recordsI
can see that all orders on the Skype account have been reversed by SkypeCustomer Service and no payment will be taken.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: ***I am rejecting this response because:I am still have issues and their service department just hangs upSincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows advertisements. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:Oh my goodness that is the same generic response we have received from several people at skype My email is a registered email address, because I have a skype account that I have logged into for several years Our other account is under ***@rocketmail.com Everyone at skype also says that there are no services associated with this email address also In fact, skype customer service had the nerve to ask ME why SKYPE is Charging our credit card, because they don't see any services associated with either email accountYet, I have spent months now actually submitteing screen shots from my credit card bill where skype has charged me They finally wrote me back this weekend to say that they absolutely can't figure out why they are charging us and that we should change our credit card numberCompletely unacceptable Don't send me another generic customer service response Been there, done that...you are wasting my time Fraudulent charges, and fraudulent consumer practices I have communicated numerous times that my credit card is no longer to be charged, but skype says they can't stop it because they themselves don't even know why they are charging my credit card each monthfraud fraud fraud..I want to be reimbursed for all of these fraudulent charges since you can't figure out why you are charging my card.Sincerely,*** *** ***

REG:***This company is trying to wiggle out of resolving this issue, by throwing up beauracratic walls.If they legitimately wanted to help they could just contact me. I will not accept this being handed off to India - India seems to be the root of the problem. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear *** *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows concerns. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We have investigated the issue at hand and found that there were no charges on the account in question for the times describedThe information provided to you by the support agents is accurate and at this
time, Microsoft considers this matter closedSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hai
I got my new laptop
Just now I checked it everything Like performance as well as charger and charging too., every thing is fine and good
Now you can close this issue

Dear *** * ***
Thank you for responding regarding your Xbox Live monthly subscription charge. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox access codeAfter reviewing your account history and conversation with our customer service agent, it appears your issue has been resolvedIf you have any more questions or
concerns please contact support at support.microsoft.com and mention service request number: ***Sincerely,Microsoft Corporation

Revdex.com:*** had the wrong email address but she did finally call me back I am working on the information that she requested I will keep you posted on the process
Thank you,
*** ***

Complaint: ***I am rejecting this response because:
This response fails to address the complaint I issued, and simply serves to refer me back to the exact issue that I have been dealing with for nearly the last monthsMicrosoft is not willing to assist me in any manner and is stating that I have to continue on with the same process I have with no additional information or assistance.Sincerely,*** ***

Complaint: ***I am rejecting this response because: It is not my responsibility to keep up with order numbers or tickets or anything elseIt is their business, I have given them my name, it should be enough to investigate this matter
Even in this they refuse to accept responsibilityNever let it be said that I did not try to respond although I doubt they will do anything but respond back asking me for some other bit of information, throwing the responsibility bsck to the customerOk, On the paper work that I have, I have an e-mail conformation of the appointment which is ***, the store is the Microsoft store in *** *** ** *** *** *** *** *** *** ** *** tech's name is Rob or Rub, I have my receipt but it is hard to read
Sincerely,*** ***

I am not "rejecting" the fact that they will look into it but I feel they have had plenty of time to review this matterI eventually received a refurbished productI still have not been reimbursed for the $in shipping supplies (box), the gas money mile trip to the store and back, or for my time and the way I was treatedI am in college and two papers were not turned on because of this situationPlease view the original complaint to see the issuesI would like to say that the time I spent on the phone, waiting at the store, the hours in the car dealing with traffic and how poorly I was treated is what I really would like to be compensated forI hope for once the little guy that gets pushed around all the time will finally feel like these huge corporations do care for their customersWe are struggling just to make ends meet, and the last thing I want to do after giving your huge corporation $for a product I can barely afford is for it to not work and then be treated so rudely and when that's over, have to shell out more money to ship it! Do the right thing for your customers.Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:
You guys rejected all my responses for ~months
Sincerely,*** ***