Microsoft

Complaint: ***I am rejecting this response because: They didn't actually respond other than to tell me to refile my complaintTell them to re-read my first oneNOTHING HAS CHANGED! This is further evidence of Microsoft's lack of concern for their customers and complete ineptitude of their customer service departmentThere is no way I'm wasting my time AGAIN trying to get help from the rude, untrained customer service reps they employMicrosoft's CEO's need to wake up!Sincerely,*** ***

Complaint: ***I am rejecting this response because: There was a reason I was in violation of the terms of service and it is not my faultAlso how do you know that if I did not tell you the gamer tag to check?Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your hardware issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
I went to the support.microsoft.com site. I looked at many options and possible solutions, but I'm unable to find something to fix the issue I described. I also cannot find an email or a support ticket message option to get this process started. Please have someone from support contact me.Sincerely,*** ***

Dear *** ***, Thank you for responding regarding this issueOur records indicate that an agent reached out to you at your updated email address on 3/regarding your request for a refundThe agent explained that the refund has been issued but may take up to 1-billing cycles to return to your accountPlease reply to the agent's email at your earliest convenience regarding the status of your refundSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows and VPN. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/18) */
Dear Ms ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read
that and I will gladly assist you further
Please kindly provide me with the Skype Username you are experiencing issues with and I will gladly assist you further
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows operating system. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
It is a generic response that does not answer or respond to the issue filed in the complaint in anyway.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a issue with your Xbox Advanced Exchange. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Skype. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controllerWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAs the agent explained,
every controller has a day warranty during which Microsoft can provide a repair or replacement controller free of charge, and we are unable to make exceptions to this policy
We apologize that we are unable to provide your desired resolution, but stand by Microsoft policy regarding repairs and replacementsAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your console issueIn reviewing the case and the information you provided, we found that your console is months out of warranty and the only path to resolution would be to do
a paid repair at https://myservice.xbox.comDue to this, Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. Your Windows issue has been escalated to the Technical Support escalations teamPlease continue to work with Technical Support on service request *** for a resolution
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: The terms are unacceptableI refuse to allow a gold charge on my credit card to replace the defective deviceI also cannot go without a computer being that I use it daily for graduate schoolAfter being solicited by a tech support agent that deleted my files in his desperate attempt to delete our conversation, I feel the company should go above their standard policies to rectify the situation.Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.xbox.comSincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your game issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. After reviewing your recent interactions with Xbox Support, it appears that since the console is out of warranty at this time, the only option will be a paid repairPlease visit https://myservice.xbox.com to set up an Out of Warranty repairDue to our warranty terms, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your stolen laptopUnfortunately, without having your laptop registered to your Microsoft Account, we cannot identify the serial numberPlease reach out to Dell with any further questions
Microsoft now considers this case closed and will no longer be respondingSincerely, Microsoft Corporation