Microsoft

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that
the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Hello *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Hello, Thank you for your reply. Upon checking our records I can see that you have beennow able to successfully cancel the recurring payment agreements As goodwill I have issued a refund for the two latestorders and therefore the subscriptions are no longer active on your account.Funds will be returned to your *** account. I hope this response has been helpful. We apologize for any possible inconveniences caused bythis. Kind regards, Kaisa Customer Relations Office Skype

Complaint: ***
I am rejecting this response because: Skype should be able to make it easier for their customers to contact their customer service without jumping through all the hoopsSKYPE's response says that, "If you are unable to see the NEXT button, please try a different topicIf this still doesn’t help, please send us a screenshot with the issue and we will look into this." The problem is that, if I don't see the NEXT button, how can I find out the link where I can send the screenshot? Again, SKYPE's portal is designed to make their customers to run in a loop without getting the needed help
Sincerely,
*** ***

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your console exchange order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have received the following information from Microsoft's Global Escalations:
This is Ameet with Microsoft Global EscalationsAshley is no longer assigned to your case and I will be taking over the case from this point forwardI have reviewed the case notes and am prepared to work with you to assist you with your concerns regarding your damaged MS Band
It appears your device warranty has expired and the damages to the Band would qualify as severe physical damageHowever, as *** mentioned in her previous email, we would be willing to make an exception to offer you an out of warranty repair of the Band for $plus taxIf you are interested in pursuing an out of warranty exchange order, you will need to add a payment method to your Microsoft Account by visiting accounts.live.comAfter doing so, I can work with you to create this order
Please reply if you are interested in the paid out of warranty order and I will work with you to complete an exchange
Kind regards,
Ameet S
Escalation Analyst
Microsoft Global Escalations
I refuse to believe that a missing clasp part which is only a extremely thin piece of metal with a slot in it qualifies as "severe physical damage". I also have a bit more ire toward this whole ordeal as a previous customer service agent told me to use cardboard and double-sided tape to "fix" the issue. Now, and I guess still, Microsoft wants me to send in my working Band as an exchange for a different Band, but still charge me $130. Yet, technology news outlets have discovered that Microsoft is halting production of the Band and is not even introducing the Band 3. So, I spend another $on a soon-discontinued product...that does not make much sense. How about sending me a free Band at this point since the product will no longer be sold?
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:
Complaint: ***I am rejecting this response because
1-regarding the replacement after the warranty, I got sick from this tablet and the customers services, the tablet has been replaced time before and never rec'd working, I got broken from you some way like : power falier, screen issue, toch screens not working, always an issues, that how I rec'd the replacementand!!!
2-the 3rd time I spoke to your customers services to requesting in 2015, requested replacement with deferant model or full refund, and becuse they can not I refused to rec'd another replacement because will be another defective tab like the others 3,
3-w3-when I spoke to your company last week , I told him on the phone my request again and I repeated because he couldn't hearing me clear, and he said I will do my beast to send you upgraded model better than this one, and he misleading me to accept anther defective model, the one I recd need to repair, has power problem is close by himself during working, not holding charges for couples hours, you did the same thing sent me a defective devi4-if I kb
4-if I knew he willing to send me the defective one I wont accepted before,
please dont wast my time!
a
r
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Microsoft contacted me to resolve this matter and has replaced the device in complaint
Sincerely, *** ***

Waiting for business action/response after there investigationStill not complete though
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the business is using its Service Agreement but didn't fulfill that service agreement so the service agreement does not applyThey charged me for shipping and failed to provide itThey also promised compensation, not coupons, repeatedlyMoreover, even if the Service Agreement were in effect - if Microsoft hadn't breached contract - they are beholden to what their customer services representative, plural, offered on more than one occasion. Bottom line is: Microsoft has no legal standing to dispute refunding shipping, even if they are so uninterested in customers as to insist on compensation only in the form of couponsI have no use for coupons or credits because I do not use the Microsoft store; it's tantamount to offering me nothing
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comIn reviewing your service requests, it was found that a partial refund was provided within the Microsoft refund exception guidelines
Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have
a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call *** ***)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that the agent with whom you were in contact has closed the case, due to multiple unsuccessful attempts to contact you at an appropriate time, as well as legal resolutions being sought out, after which we are no longer able to assist you directlyAt this time, we consider this matter closed and will no longer be responding to further requests
We appreciate your time and continued support of Microsoft Products
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/09) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe have reviewed your situation and while we understand your frustrations we are unable to take the action
you've requestedWe consider this matter closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear * *,Thank you for contacting Microsoft Corporation via the Revdex.com. We appreciate the time you have taken to provide your honest feedback regarding the support you receivedYour comments have been recorded and we appreciate your continued support of Microsoft products and services. Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because I am waiting to be sure this case is fully resolvedOnce I have my refund in hand, I will close this disputeNearly months of absolutely no resolution leaves me very skepticalI'm sure you understandHowever, yes, I have been in contact with an agent and she has confirmed all that you stated in your response.
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

I was never given any kind of reference number or any kindI did save the conversation.I informed the manager the phone cannot set priority bandwidth, no cell phones can do that
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***