Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Hotmail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your replacement order. With the information you have provided we were able to verify your account and locate a service request for this matterOur records indicate you were in contact
with customer support, who issued an order for another replacement device and waived the $service fee for you. As this was the root of your complaint, Microsoft considers this matter closed as resolvedWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Hello,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I can see this is getting no where and it's just as I have figuredDon't worry I will be sure to never trust Microsoft with any information since u cannot keep it safe or really do not care about protecting your consumers sensitive information It's not about the money It's about the account that was stolen from us and the information on that account While someone else is enjoying our account I had set up for my kids I can see this was a big waste of my time and money I will tell you one thing I will never again buy a Microsoft product again or trust any information with your companyWe have switched our gaming and online to other companies We are deeply regretful that your company does not care about the consumer or the unwilliness to keep our accounts safe and private Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments about our customer service. We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued
support of Microsoft products and servicesSincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** I appreciate your help and have been able to log back in to my account Can you please unlock the paid services on the account? Also, will the money that I already had on the account be returned to the account once paid services are unlocked? Sincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: ***Hello,
I've reached out to your customer support and received the same response I was given when I called - since it's a prepaid card we cannot refund itThe store refuses to provide a solution as well - here's the ticket number you requested: ***
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: To Mrsor Mror MsMicrosoft Corporation (failures and lackeys always hide behind the Corporate name, and do not put their name on letters/responses) if you read the complaint, I already did that What you told me to do, is exactly why I filed this complaint It does not work Why are you further destroying the Microsoft name? Won't you unlock my account so I can get my legal documents out of my e-mail? Won't you provide me with the drivers/patches so I can use my printer (there is nothing wrong with my Canon printer, it works on my machine that has Microsoft XP) in Windows 10?
Sincerely,
*** ***

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype,we have systems and
processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our Users.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful owner and not for the fraudstersThe necessary checks afteran incident like that include the verification of some of your payment detailsas well as the necessity to change your Skype account passwordPassword changecan only be done after successful verification.Forautomatic account recovery you can go to: https://support.skype.com/en/account-recoveryAnd formore information about blocked accounts and how to recover an account pleasevisit: https://support.skype.com/en/faq/FA10946Uponchecking our records I can see that you have successfully restored the accountaccess through the automatic recovery and have access to your Skype accountagain.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kind regards, *** CustomerRelations OfficeSkype

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office billing issue. The Accounts and Billing escalations team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently temporarily banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:I was not provided a service request number or am not aware that there was ever oneWhen I called Microsoft last week, the representative that I spoke with was able to locate my information via my email address ***@yahoo.comShe transferred to a very rude member of the Xbox DeptI can call your rep again to get what ever information she has or obtained from using my email addressPlease let me know if this is necessaryI have been billed for four months and wouldl like to be refunded $39.96.Sincerely,*** ***

Complaint: ***I am rejecting this response because:contact me via email pleaseThanks
Sincerely,*** **

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges on your account. The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft's policy regarding refunds we consider this matter
closedWe apologize that we are unable to provide refunds for purchases made over days prior, and therefore are unable to fulfill your request
Sincerely,
Microsoft Corporation

Complaint:
***I am rejecting this response because: I was never given a time frame regarding the time in which I will be notifiedSince you have a "global escalation team", I assume you global issues to address with other consumers such as myselfThis is a quick fix and your automated message does not meet my satisfaction toward getting my issue resolved.Sincerely,*** ***

Dear *** *** *** Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.comFor help with your issue please visit the following sites: (https://support.skype.com/en/skype/windows-desktop/) (https://support.microsoft.com/en-us)Sincerely,Microsoft Corporation