Microsoft

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: They can cancel the purchases and give me back my money
Sincerely,
*** ***

Dear Ms***,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.Skypeprovides different
methods of assistance if you wish to resolve the issues withSkype Customer ServiceDifferent methods how to contact support can be foundhere: https://support.skype.com/en/faq/FA1170All Skypesubscriptions are recurring by defaultYou can cancel your subscription at anytime on your Skype My account pageDetailed instructions can be found on oursupport page here when you follow this link: https://support.skype.com/en/faq/FA1881I’m happyto look into this and assist you furtherUnfortunately the email addressprovided isn’t linked to a Skype account with recurring paymentsPlease kindlylet me know the Skype account name you have experienced issues with and I willgladly look into this.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,*** CustomerRelations OfficeSkype

Complaint: ***
I am rejecting this response because:
My complaint against the Microsoft Technical Support Center was not resolved to my satisfaction
I expect to be compensated for the expenses of getting my computer repaired and for the loss of my Norton Security system which was damaged and corrupted beyond repair. A technician had to remove the computer tower from my home and take it to his shop to work on it but was unable to repair it as it rejected the Norton Security. Therefore, I had to purchase a new tower and a new Microsoft Windows Operating System with the installation of a new modem.In addition to losing some important photographs and personal information, my security was compromised and my tower was invaded and contaminated by an unknown virus or malware
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding account access issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: We have numerous tickets as follows: 100% OF THESE TICKETS ARE FROM THE EXACT SAME ISSUE*** ***
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Sincerely,
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Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. We have created a case for this issue under the service request number ***. The Global Escalation Services team will investigate this
matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:I sent the photos twice and both were sent as photo attachments You guys took a week and I talked to four different people over thirty dollars and nothing has been resolved which is why I took it to the Revdex.comand still nothing is getting resolved and my son hasn't gotten anything backhis dollars was wasted with your company who was unresponsive and un helpful as well as the store I purchased it from I sent pics of our receipt and all three of the cards which I told everyone person I spoke to How far does this have to go before you guys actually do something ?Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: I talked to them last month about this and it was rezoved so I thought when it came out of my account again this month I contacted the Revdex.com first thing that day when I say that it was taken out of my account> I fill that I should not have to talk to any one about this rather then the Revdex.comI all so fill that Microsoft should not of thaken that $9,out of my account for the month of June for $also I fill that I am intitled to the refund of $for the month of April 2015, May of $9.99, Also the month of June for $in witch a total of $for the months is was taken out of my accountTahnk you for your time/Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 10, 2014/10/21) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for compensation due to a recent service outageWe have reviewed your situation and while we understand your frustrations
we are unable to take the action you've requestedWe consider this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Office 365 University purchaseOur records indicate that an agent spoke with you via phone on 06/06/to assist you with your purchase and created a
case for you under the service request number ***. According to our records, a successful purchase of Microsoft Office 365 University was made on the same day on your account, therefore this case has been closedIf you are still experiencing issues, please confirm and we will reopen your case
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: I have contacted xbox both online and by phone, both times I was told "there is nothing we can do about it" and to "contact the store or game maker" I was not offered any claim number either timeI have also contacted the game maker who says to "contact xbox or the store." Best buy was willing to return and replace the xbox but they are currently out of stock on the peggle bundle pack.Sincerely,*** ***

Hello *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft product. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email on (7/27)They also called on (7/27)
and left a voicemailPlease respond to our agent’s most recent email with the information they have asked for to set up an appropriate time to chatSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com. After reviewing your account history it is apparent that your controller is out of warrantyWe are under no obligation to grant you a refund per our refund policyDue to this reason we consider
this matter closedPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g.): “No refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: it's a software problem caused by Microsoft that started all this I feel like Microsoft is not standing behind there products You talking about a warranty My xboxone was only like a month out of it when all this started By the way I am a yr old so I know how to take care of my thingsI look forward to hearing back from you guys Sincerely,*** ***