Microsoft

Complaint: ***I am rejecting this response because: I have tried Xbox live support that's why I'm contacting Revdex.com.That it was bt charging my credit card when it wasnt supposed I got email saying update my credit card infoI didn't cause I bought a month card online and the charged a different card that wasn't on my automatic renewal it cost me over for 12months so thats why Revdex.com is involvedThe email that my xbox live is under is ***@yahoo.com Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype accountAs stated previously, the Global Escalation Services team has thoroughly investigated tis case and has done all we can to resolve this issueWe apologize that we are unable to provide your desired resolution, however, charges over days old are unable to be refunded, and even if we could we would need a record of fraudulent charges on your account to proceed
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: they still make no attempts to address there horrible and incompetent customer service.Sincerely,*** ***

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I’m very sorry to read that you have experienced issues with Skype and I will gladly assist you further.We have look into the complaint and have unblocked the accountYou are
able to use paid services on the account again.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: There isn't a estimated response date.Sincerely,*** ***

Dear *** ***,
Thank you for responding regarding concerns with the Windows upgrade. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent activity claim on your Microsoft account. After reviewing your service request number, it appears that your issue has been resolvedIf this is not the case please
update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate furtherSincerely, Microsoft Corporation

I have tried reaching out to Microsoft before and they flat out refused to take care of thisManager on duty said if I don't use it, then I'll lose and there is nothing they can doEven said there is no one that can help me with thisHorrible experience. Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows activation issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows activation issue
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I spoke to a representative named Drei on 8/9/After I explained the issues with the Microsoft band, Drei asked for photosThe Microsoft representative was fully aware of all defects with the band prior to approving it to be sent backHe also assured me I would get a replacementPer representative Drei "all calls are monitored and recorded" therefore Microsoft should be able to pull phone records up for referenceIn turn after the band was sent back I received an email stating a replacement is on its way and had been shipped alreadyAgain, dishonesty on Microsoft's part because at that point they knew they were sending me my old band backI have attached emails as proof Microsoft said they were going to replace the bandThere was never a question as to the damage to the band all of which was due to poor craftsmanship and design of the Microsoft bandIf this can not be resolved here a small claims court complaint will be made and a letter will be addressed to the president of Microsoftalso my band was returned in worse condition than when I sent it; The battery cover was pulled back and the clasp that was partially attached is now fully torn away from the band I know what I was told and also know all damage was caused as a result of defects that should be covered by Microsoft as they were made aware prior to approving me to ship the band backAlso there is no wording in the limited warranty stating that these issues I had with this band were not covered.
Sincerely,*** ***

Hello,
Thank you for your reply
When you make a purchase on www.skype.com and choose the Unlimited World trial you will see all the Terms that apply on the pageYou can see written twice that you agree with the following terms
Including the following:
*Offer subject to availabilityOnly one Skype Unlimited World subscription can be claimed per customerTo qualify for the offer, you must have or create a Skype account and provide valid payment detailsYour first month is completely free, and unless you cancel your subscription within days from the start of your free trial, your subscription will automatically continue and the current rate will be automatically charged to your credit card at the end of your free trial and every subsequent subscription term
Unlimited World subscription excludes special, premium, and non-geographic numbers, and includes calls to mobiles in countries/regions and landlines in over 60; see country list aboveRequires valid payment detailsUnless you cancel your subscription within days from the start of your free trial, your subscription will automatically continue and the current subscription rate will automatically be charged to your credit card at the end of your free trial and every subsequent subscription termFor information on how to change or cancel your subscription, click hereTo determine the monthly cost of your subscription, go to the subscriptions page, enter the name of the primary country you wish to call, and scroll down to Unlimited WorldBroadband and Skype account required; internet and mobile fees may apply
Please see the following page: https://www.skype.com/en/offers/unlimited-world-calling/
As goodwill, we have refunded, in addition to the last reversed payment, three last ordersFunds will be returned to the credit card
We hope this response has been helpful
Kind regards,
Kaisa
Customer Relations Office
Skype

Hello ***,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with harassment. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***-*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges for Office 365. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with advertising. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:I have yet to receive any word from the businessThey have not at all addressed my issue or concerns
Sincerely,
*** ***