Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft SurfaceWe would like to assist you with your claim, we were unable to gather enough information from your claim or after locating your account
If you have one,
please provide your most recent service request number (SR) from the replacement drive sent to you by our support team and we will be able to proceed from there
If you do not have an SR, please provide your device serial number, as we do not see a Surface device registered to your accountThis helps us in creating an SR and lets us know the Surface model as well
Once this information is provided, we will be happy to help
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issueAfter reviewing your complaint, we do offer out of warranty service for the Surface, but there may be a fee involved per the Surface Limited warrantyYou may
register your device on the following site to set up a service repair order and see what fees may be applied for the out of warranty service: (https://support.microsoft.com/***) Please refer to the snipped quote below from the Surface Limited Warranty, Section 3, part (e): “If Your Microsoft Hardware or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kind. After the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems.” (https://support.microsoft.com/en-us/help/***) Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox subscription. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Revdex.com:Another representative of Microsoft has finally provided a resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the unauthorized access of your Xbox Live Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

this matter is not closed *** there was a crack in the laptop which was covered by warranty accidental breakage okay I sent a picture in your agent stated that it was covered by warranty furthermore the package was damaged buy FedEx FedEx claiming Microsoft did it all I want is a replacement with no money out of my pocket this matter is far from closed this can easily be handled to the Revdex.com this will negatively reflect your statusComplaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueAfter reviewing your service request number (***) it appears that during your recent contact with one of our customer service agent’s, they were able to
resolve your issue on 12/by enabling a metered connectionIf you are still experiencing issues, you may contact our technical support directly with the number you have been providedThere may be a fee involved for technical troubleshooting if your issue is more complexWe will not be waiving that fee if you wish to take advantage of our technical supportPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g), Section 12, Section 7, part (b) and the Windows License Terms, Section 6: “We reserve the right to issue refunds or credits at our sole discretion.” “You understand that use of the services is at your own risk and that we provide the services on an ‘as is’ basis ‘with all faults’ and ‘as available’You bear the entire risk of using the services.” “Sometimes you’ll need software updates to keep using the ServicesWe may automatically check your version of the software and download software updates or configuration changesYou may also be required to update the software to continue using the Services.” “The software periodically checks for system and app updates, and downloads and installs them for youYou may obtain updates only from Microsoft or authorized sources, and Microsoft may need to update your system to provide you with those updatesBy accepting this agreement, you agree to receive these types of automatic updates without any additional notice.” (https://www.microsoft.com/en-us/servicesagreement) (https://www.microsoft.com/en-us/Useterms/OEM/Windows/10/UseTerms_OEM_Windows_10...⇄ Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is unsatisfactory to meI feel like I have received the run around and no one at Microsoft caredI find the handling of this case to be HIGHLY unacceptable, however I have a working box in my possession and I am ready to be done with it.Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and due to the Xbox One Elite Controller being out of warranty we are unable to provide the requested exchangeWe
consider this matter closed per our Xbox One Warranty Terms (see link below)
Xbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent ordersWe have reviewed your situation and we understand your frustrations, however sales tax on orders is calculated by the shipping address and where the
product will be received, instead of the billing addressBecause New York is not exempt, the sales tax was still applied to your purchaseThis policy is outlined in the 'Shipping and Tax' section of our payment and pricing page at microsoftstore.comPlease see the link provided below for more detailsWe apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackhttps://www.microsoftstore.com/store/msusa/en_US/DisplayHelpPaymentPrici...⇄ Microsoft Corporation

Complaint: ***I am rejecting this response because:
I never received a digit number. I tried to resolve the issue by calling this number multiple times: (206) 834-0680, which is a service used to screen calls before being transferred to the staff at the U Village store (where I made the purchase). They could not resolve the issue or disconnected me. Because the Revdex.com does not list the U Village store as a source to file a complaint, I filed it directly with the Redmond office. If this is in error, please let me know how to fix it. Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Surface ProWith the information you provided in your claim we were able to locate your account and a service request for this issueOur records
indicate that an agent is working on your case, and will escalate it to the Tech lead once they receive the requested photos of the devicePlease provide these photos at your earliest convenience to continue working toward resolution of this issue
Sincerely,
Microsoft Corporation

Hello ***,
We apologize for the delay in responding to your Revdex.com complaint. You mentioned in your reply that you were able to get this issue resolved. If this is in fact not resolved, please reply and we will reach out to assist you further. For any future issues, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** *** Now that we finally received a service request number from microsoft [***] & have been contacted by their support team at my Email address [which apparently was good enough], we have started moving toward a solution of sorts to the problem
The assistance by technician Sayed H*** by phone on July & got my Win operating system back in operation, but only by a new custom install
Unfortunately, this install lost around half of my files & my dual-boot with Win XP, but Sayed did manage to save the other half of my files for meHis help was highly appreciated by me!
Some of the info I received confirmed that microsoft had indeed received my letter of May concerning this failed Win download to which microsoft never responded!
At this time, I now have Win back, not near as great as my dual-boot with XP & my old files complete, but as good as I could expect after a crash of this magnitudeThus, this case may be marked as resolved & closed with my undying thanks to the efforts of the Revdex.com!

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your unauthorized purchase issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox game issueUpon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our
policyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is about what I might have expected. The company has outgrown its customers
The response includes a web page directly related to my issue - phishing/scammers/euphemism-of-the-day. The page offers little or nothing for those affected by people impersonating Microsoft: a survey to complete that holds no potential benefit to the customer and a link that looks promising to "Get help with phishing scams, lottery fraud, and other types of scams"; that link, on my machine at least, goes absolutely nowhere
So, if it takes two years to point me to a page with a survey to replicate the contents of my complaint and a broken link, well good job, thanks a bunch and our work here is done.Sincerely, *** ***

Complaint: ***I am rejecting this response because: all Microsoft is doing is stating they will have someone contact meThey have not fixed a problem which has been around since When asked if they would offer any kind of refund for payments on services/products they know are flawed they stated noAs such, I'm rejecting the company's response.
Sincerely,*** ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation