Microsoft

I have sold the systemI am no longer interested in Microsoft products and am no longer looking for any further resolution
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, *** refunded the full amount I paid with no resolution from Microsoft officeYour staff was unwilling to help with my issue, but fully willing to sell another producteven though I had called for assistance and was misinformed prior to the day return date, you refused to refund or exchange my product for one of lesser value, because I was day beyond the day windowI returned the *** Pro Tab because the the micro soft product was incompatibleNo help was received by Microsoft so I refuse to say the results were satisfactoryI am still without a notepad, which was intended to help me stay organized for a conference I'm chairing and sorely disappointed with the service received from MicrosoftMy premise for returning the device was because I couldn't use your product on it, and Microsoft was my preferred productI honestly could have used some free apps that would have been just as effective.Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueAfter reviewing your complaint and Microsoft account it appears your Xbox One home console (serial number #***) is still within warranty until 12/18/If you want to have your Xbox One serviced, please visit the following site and follow the steps to register your device and set up a device repairAfter you have registered you will be able to see the warranty status of your device(support.xbox.com/en-US/my-account/warranty-and-service/getting-your-produ...⇄ Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Xbox One product warranty Section 4, part (b) and (e):“If Microsoft determines that the Xbox One or Accessory malfunctioned during the Warranty Period under Use Conditions, Microsoft will (at its option) repair or replace it, or refund the purchase price to YouUnless restricted by law, repair may use new or refurbished parts and replacement may be with a new or refurbished unit.” “If Your Xbox One or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kindAfter the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox One or Accessory.”(support.xbox.com/en-US/my-account/warranty-and-service/console-kin...⇄ Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Elite controller issueIf you would like for your Elite controller to be serviced, we would like to ask you to visit the following site and follow the steps to register your device
Once you have registered your device you can see if it is in or out of warrantyIf you would like to proceed with a service request, please follow the steps to have your Elite controller sent in to be servicedThis is your exclusive remedy(https://support.xbox.com/en-US/my-account/warranty-and-service/getting-yo...⇄ Please refer to the snipped quotes below from the Xbox One console and device warranty, Section 1, part (g), Section 4, part (b) and (e): "Warranty Period" for Xbox One means year from the date You purchased it; and for Accessories, means days from the date You purchased it.” “If Microsoft determines that the Xbox One or Accessory malfunctioned during the Warranty Period under Use Conditions, Microsoft will (at its option) repair or replace it, or refund the purchase price to YouUnless restricted by law, repair may use new or refurbished parts and replacement may be with a new or refurbished unit.” “If Your Xbox One or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kindAfter the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox One or Accessory.” (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄ Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox subscription issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible. Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Groove Music storage. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console banAfter reviewing the information provided in your complaint and your Microsoft account, there does not appear to be a console ban on your Gears of War Edition Xbox
OneIn the case that the console ban does exist, please understand that the Enforcement links below are the only avenue to receive more information regarding a console banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding bans, please visit http://enforcement.xbox.com/Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I have not heard anything from the "Global Escalation Services team"The issue remains unresolved!Sincerely,*** ***

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.At Skype, we have
systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our UsersTherefore the Skype account was blocked in order to protect the account information from unauthorized access.Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account passwordPassword change can only be done after successful verification.Due to the nature of Skype, the amount of information we store is limited but we are working on improving the verification process and appreciate any feedback.You can easily just recover the password here: https://login.skype.com/recoveryby requesting a password recovery token to the registered email address.After you have changed the password, please let me know and I will remove all restrictions from the account.You can also remove your profile information from the accountThis will make it more difficult for people to find you in the Skype directoryYou can remove or edit all of your details except for your Skype Name.You will find instructions how to do this and or how to request account deletion on Skype support page in the FAQ here: https://support.skype.com/en/faq/FA142I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: ***I am rejecting this response because:
The thirty day waiting period is unilaterally imposed. By imposing this waiting period, Microsoft has locked me out of key aspects of the service and are not providing the services they advertise as integral components of the XBOX and Xbox Live Gold serviceTherefore Microsoft have misrepresented the availability of your services in your advertising. Furthermore this day waiting period is not identified in Microsofts/XBox Live Terms of Service, or License agreements. Microsoft is in default of their explicit contracts, and implicit contracts to provide services which they have advertised, which include the ability to change privacy, manipulate parental controls and security settings and modify account ownership
I have offered to Microsoft multiple ways to verify my identity, to ensure my privacy and security are maintained, and these methods are more secure than waiting days. Microsofts unwillingness to engage with a customer who is paying them for a service is Unacceptable to me
An acceptable solution to this, is for Microsoft to have your Executive Complaints section contact me, verify the account details on my account (which can be done through validating information I would have including my credit card details, mailing address, Xbox Serial number, IP address of X-Box, etc.), and upon verification of these details waive the day waiting period. I believe this to be a reasonable accommodation.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Since Microsoft failed to address my issue when I called, I was forced to purchase a brand new licence that I shouldn't have had toAlthough, I'm sure that's what Microsoft had in mind when they designed this garbage customer service systemMake support such a big pain in the *** that they just give up and buy a new one, right?
If I have similar issues in the future I will probably explore IOS or Linux instead for the business.
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Word 2013. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you
have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Word
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to the touchscreen having been damaged prior to shipment to our repair depot, we consider this matter closed
Sincerely,
Microsoft Corporation

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.I havechecked our records and there
are no charges made on the Skype account „***“.And there is no payment information added to the account.It ispossible you have a different account where you have made a purchase for aSkype product, like a subscription or Skype NumberAll Skype subscriptions arerecurring by default but can be cancelled at any time on Skype my account page.If you haveanother Skype account, please kindly provide the account name, email associatedto the account or as an alternative, in order to locate the charges, we need thefirst six and last four digits of the credit card used to make the purchase.You canprovide this information via Revdex.com and Iwill gladly look into thisPlease do not provide the full credit card number.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,*** CustomerRelations OfficeSkype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your security. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One Controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation