Microsoft

Complaint: ***
I am rejecting this response because:The was no error on my part When I look into the history it shows my card was used for games we did purchase The additional$monthly fees that were charged to my card do not show up on my hostory because they were not being used for our account Your employees saw that there was fraud Another user who was not us had mt credit card being used for their account Mine wss a visa. I would appreciate this being looked further into I would like tyo know who the user is that was using my credit card.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I know he tried to call me, but again, we had no power, as did the 70,residents around us due to a major storm. I never got an email from them. Please, update my email to ***@hotmail.com I will respond to any email I get from them, including supplying some screen shots which may be helpful
Please remember, I never asked for this upgrade; it was forced upon my computer. Since then, I have not had access to it at all. I need this resolved
Sincerely,*** ***

Dear *** ***,
Thank you for responding regarding concerns with your Microsoft devices. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:This is not what I want.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I did work with a person on chat (Ritchelle - re case # ***) who provided attachments for an update regarding returning to Windows She did not tell me that I was going to receive another "update" for Windows She provided what she described as an " inplace upgrade" and apparently that must have meant re-loading of Windows She also provided a way to re-install windows however, what I must do next is find a way to back up my current computerBEFORE I return to Windows 7.
I may need some help returning to Windows but cannot do anything else until the back up is done
I consider that the issue is not resolved until I can to that.
Please Note: I still have difficulty printing because where I used to just be able to right click and hit print, now I must first save an item and then retrieve it from my documents and then print
In other words, the windows has made this senior's life much more difficultFurther, Outlook is also impactedI will contact Microsoft again when I've had the computer backed up
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I have contacted both paypal and my banksThere is not refunds from MicrosoftIf Microsoft cannot have the refund put into my account, I would like them to reinstate the year Microsoft subscriptionSeeing that Microsoft has located my account please feel free to contact me over the phone.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:i have the case number and it is *** and I also included the conversation and the conversation will have the other case numbers that are involvedSincerely,*** ***

Complaint: ***I am rejecting this response because: Yes, you are correct that it was x $cards and not $The point is not thatThe point is that your monthly rates are $and you will not allow me to apply my ~$remaining gift card with my master cardI can do either that or buy more gift cards in denominations such that I will ALWAYS have a credit on my gift cardsThis is ridiculous and forces me to overpay for your services
I want a refund for my gift card remainder as I no longer intend to EVER do business with your companyI've spent too much time on the phone and with the Revdex.com just to get a response from you people.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I am awaiting the reply from the Microsoft team So far, the email I received says that they are investigating
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs previously stated, Microsoft reserves the right to change the terms at any time and will alert customers when it happensWe apologize that we are unable to provide your desired resolution or further assist you with this matter
This case is now closed and Microsoft will no longer be responding to requests regarding this matterWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comWith the information you provided in your claim, we were able to locate your account and a service request for this issue and see that your case regarding Windows was previously escalated to the Global Escalation Services teamOur records indicate that the issues were a result of your computer's incompatibility with the new software, so it was restored back to factory settings and this case was closed as resolved
If you are still experiencing issues regarding your original complaint about Office 365, we would like to helpPlease reply back with your most recent service request regarding this issue and we will be happy to further assist you
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows operating system and updates. The Global Escalations Services team has made multiple unsuccessful attempts to get in contact with you to resolve your issue. Because they did not receive a response, this case has been closedIf you are still experiencing issues with your device, we will be happy to refer you to the technical support escalations team to reopen your case and continue working toward an appropriate resolution
We apologize that we are unable to offer assistance with further requests, as requests for compensation are not something the Revdex.com addresses.
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Gamertag changePlease know that if the Enforcement team finds your Gamertag in violation of the Terms of Use, they reserve the right to take action against your account and force a
changeMicrosoft and the Enforcement team are not obligated to provide reason or explanation for doing so, and we are unable to further discuss this matter
For additional information, please visit http://enforcement.xbox.com/home
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

HelloWhen I contacted them recently they didnt give me a complaint number or help unless I would pay My original one is thru our other email ***@hotmail.com which is our microsoft accountThe complaint number we ussd then was ***I also have emails from when we first replaced the surface if need be as well.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been created for you when you called our customer service supportSincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account enforcement action. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently the enforcement action was taken on your
account. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account enforcement
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your enforcement a tion, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues installing Windows. We have created a service request for your issue, logged under SR number ***The Global Escalation Services team will investigate this matter and contact you
directly to work toward a resolution
Sincerely,
Microsoft Corporation