Microsoft

Complaint: ***I
am rejecting this response because: The escalation team is offering a 7th tablet I want a refund for the tablet, and some of my expenses paid as Microsoft has acted in bad faith by lying and missing missed promised phone calls, sent me defective devices back to back, after the 3rd one broke, at which time I had also asked for a refund.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and the case number they need is ***, I am also sending an attachment that proves they took money off of the debit card ending in ***.Sincerely, *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows server. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:It does not resolve the problem! In Microsoft's response that state they can't verify my account, however, they just took out $from my checking account! Microsoft can find my personal checking account but can't give me a valid service request numberI have not used my Xbox Live account for several yearsI can't give Microsft any information concerning that situationIn the response the only thing I received was a refusal and an email! I am very annoyed and do not accept their response to the reoccurring payment of $monthly for a service I haven't used for several years!Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** *** ***

Complaint: ***I am not rejecting just updating the complaint as Microsoft has requested more info and only given options to accept or rejectThe service repair number is SR# *** and the comments from Microsoft support dated on Dec 12th stating there would be no cost as pasted below
Genesis: Yes I do understand that ***, after all, it's not just a small amount of moneyDon't worry, I'm checking possible alternatives here so you may not be able to pay for repair hereGenesis: We'll do whatever that we can to resolve this issue for you if not we'll check the options for you with thisGenesis: I can see here that you're a Preview Member, ***Are you aware of it?***: yesGenesis: Was it reflecting on your Dashboard before that you're a Preview Member?***: not sure why? where would I see it oh well can see it now Genesis: No worries, it's reflecting here as well on my end.Genesis: So since you're a Preview Member here, we can ask for an Advance Exchange of your Xbox console for free hereThis means that the Preview Program will be sending first a replacement Xbox console and once you've received it, you will send back the defective Xbox console that you have on the box used.***: okay ***: is it refurbished as well?Genesis: To tell you honestly, yes it was a Certified Microsoft working console that they'll be sending to you, ***.***: okay better than paying $i geuss.sure lets do that I appreiate itGenesis: You're welcome, all for you, ***We don't want our customer's to get frustrated with our services, now that we supposedly offer fun and enjoyment to our customers.Genesis: So let me just check here the process so we can request for a replacement.***: kGenesis: So here's what we need to do for us to request for an Advance Exchange.Genesis: Since you are a Preview Member, we need you to access the Preview Program page that only members like you can access and then you'll need to post on the page regarding you're issue.Genesis: Don't worry, I'll provide this reference number of our chat to support your statement there.Genesis: Surely, they'll be replacing your console with no charge at all, ***.***: sure do you have link and what shoud I postGenesis: I truly appreciate your full cooperation here.Genesis: Please check this link, ***.Genesis: http://support-origin.xbox.com/en-US/xbox-one/system/xbox-update-preview-faqGene...⇄ On the part "Where can I give feedback about the current software update and get help?" there is a link "Xbox Early Access forum" in green font, please click it.***: k then where***: report a problem?Genesis: Yes please, ***.Genesis: And please include this reference number, SR# ***.***: thats just a faqGenesis: Where you able to access the "Xbox Early Access forums"?***: yes there are individual forumnsGenesis: May I know the names of the forums? I'm sorry but I can't access the page since it's exclusive for preview members only.***: which one do I go into none of them seem relevant***: Preview program registration support***: accessing preview program forumns***: using the xbox preview dashboard***: xbox one preview awards***: other preview program questions***: I geuss using the xbox preview dashboard would be most relevantGenesis: Hmm, how about creating a new thread, ***?Genesis: Was that possible?***: nope can only post in thread are you sure your instructions are rightGenesis: I may not be able to access the link, but I'm definitely sure about it, ***Genesis: Then let's choose the "Other Preview Program Questions", ***.***: k***: make a new post in there?Genesis: Yes please, then please indicate the issue and all we have done to resolve thisPlease also include the reference number SR# ***, to support your statement, ***.***: what do I call the post***: Xbox powers on but no video display on the tvGenesis: Perfect! And also include "Requesting for Xbox Replacement - Advance Flight Exchange".***: k just writting up nowGenesis: Excellent! Now that you have posted on the page, it'll be assisted for sure.Genesis: Anyway, is there anything else I may help you with your Xbox for the meantime?***: hows this ***: "Requesting for Xbox Replacement - Advance Flight Exchange"***: lol one sec***: Hello as per case reference number SR# *** and "Requesting for Xbox Replacement - Advance Exchange" I am having issues with Xbox will power on but no video display on tvThis happend when trying to launch Ori and the Blind Forest the first timeI tried restarting it the xbox powered back on but no video inputSo tried restarting xbox by holding down power for seconds then staring up againNothingTried unplugging everything then plugging in nothingTried unplugging power cord then holding down power button for seconds then plugging back in and nothingTried holding eject and power for seconds nothingTried different input on tv nothing, tried different hdmi cord nothing, tried using same hdmi cord on another device and that device workedI have gone through everything possible to troubleshoot and nothing seems to work***: anything else need to addGenesis: You may also include your frustrations as well =) If that'll helps you to vent out.***: so when do they send out the console...sorry still bit confused how this worksGenesis: You may also include your email and phone number on the post so they will know where to contact you for feedback but you'll be having a response on your post on the page within hrs.***: I would just prefer to put in email***: as this would be visible to other postersGenesis: Great thinking, ***=)***: k done posted so are you sending one out or they do?Genesis: The admins of the Preview Programs will do the process hereBut what In can help out here is to make a follow up regarding this case.Genesis: I'm glad we chatted *** and have this concern movingHopefully this issue be resolved as soon as possible.Genesis: Do you need me to help you with anything else?***: no as long as they can send out at no cost then I am fine are you able to email our conversation like amazone does***: amazon sorry lolGenesis: Hahaha yes I can.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your accountWith the service request number you provided in your reply, we were able to locate your case and see that an agent working to resolve it sent an e-mail today (08/03) with details for resolutionHe was able to confirm unauthorized access, so all that is left to do is for you to please review his e-mail and follow the steps provided to recover your account
Because a resolution has been provided, Microsoft will now be closing this caseWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s device ban. We have reviewed this matter and verified that your son’s device was in violation of our Terms of Use and subsequently banned. Please understand that the Enforcement links below are the only avenue to receive more information regarding your son’s device banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your son’s device ban.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Outlook issueWe would like to apologize for any delay’s in the resolution processAfter reviewing your service request number (***), our GES agent’s most recent email, sent 8/30, states that your issue has been resolvedIf you have any further follquestions please reply directly to our agent’s email and they will get back to you shortlySincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your original GamertagWhen the Xbox was released, customers had the option to migrate their Original Xbox accounts to become Xbox accounts associated with an
email addressThese accounts needed to be migrated to an Xbox updated Microsoft account from the launch date to the deadline in 2010, an email and security proofs would have been addedDue to this, Microsoft considers this matter closedSincerely,Microsoft Corporation

Complaint: ***The number they gave me on the phone was ***In reference, the previous order that was $(that I am very happy with) is order #***
I am rejecting this response because: Issue not resolved
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have contacted both customer support and the Xbox storeSupport said they couldn't find the charges even with the credit card number and referred me to the store who said they would only take off one chargeNo number was given or ticket offered.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with system updates. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have not come to an agreement, I adked them to make plans with the geek squad to pay for the retrieval of my documrnts and pics, they are only interested in paying $out of $estimated cost
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox360. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

well that seems to be the problem with your companyI wasAble to provide a one time payment with my credit card that you found easilyYou continued to use it without my knowledgeNow that I want it removed and an explanation as to how you as a business think its OK to take advantage of meNow you can not find meYou are unable to locate my info on fileThere is so much fraud going on and to know your company only supports unknown sources of payment is absurd Business Bureau:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, we apologize that your experience with our Customer Support team was unsatisfactoryYour feedback has been recorded and will be forwarded to the appropriate department for review
If you would like to contact Microsoft Executive offices, please feel free to do so via mail or phone, and if you choose to take this issue to the Attorney General we will respect your decisionAt this time, Microsoft considers this case closedWe appreciate your time and thank you for being a valued Microsoft customer
Sincerely,
Microsoft Corporation

Hello ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issueWe apologize that we are unable to provide the resolution you have requestedThe only option available is by setting up a repair for your systemYou can call Xbox Support or use our Xbox Online Service CenterIf you do not wish to call, you can also set up most repairs online without having to call by following this link: https://myservice.xbox.comHere is a link for more information regarding our repair process and your options: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/repair-processI can assure you that the methods I have mentioned above are the only options to set up a repair for your system. We appreciate your honest feedback regarding this matter and your comments have been recordedMicrosoft considers this case closedSincerely,Microsoft Corporation