Microsoft

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/08) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was actually provided with a few service request numbers
XXXXXXXXXX,XXXXXXXXXX and XXXXXXXXXX
Final Consumer Response /* (4200, 11, 2014/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No those are the only service request numbers, I was givenI knew this was the response I would receiveIt is hard to believe that you could not find any recording of the conversation when I called in to Xbox LiveRest assured I will take the extra steps necessary to bring to light the poor quality of customer service that Xbox live provides as well as taking the numerous friends and family members away from Xbox live
Final Business Response /* (4000, 14, 2014/10/08) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your customer support experienceWe are sorry to hear that you felt the representative you spoke to was rude and condescendingWe thank you for bringing this issue to our attentionMicrosoft appreciates your time and has recorded your feedback
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/17) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/19) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console orderWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 8, 2014/12/22) */
My email associated with my account that I gave support is ***@live.com
Final Business Response /* (4000, 10, 2014/12/26) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console purchaseWe were unable to find a Service Request Number about the issue you are referring to in your claimDid you purchase the console through the Microsoft Store website? If so, please provide your order number so this issue can be investigated
Sincerely,
Microsoft Corporation
Complaint Response Date bumped because: Holiday

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have no idea what there talking about, I have no number and yes I have contacted them many times over this issue

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate you have been in contact with an agent regarding this request, who has scheduled a call back for Friday, August 12th to continue working toward resolutionPlease reach out to him with any further requests, so he can work with you directly
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comAs stated previously, we recommend contacting support and speaking with another agent to confirm the response you have receivedYou can do this at support.microsoft.com or by calling 1-800-642-This is the fastest way to get this issue resolved
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:they broke it they should fix it
Sincerely,
*** ***

Dear Cameron F*, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One repair issueAfter reviewing your complaint and service request number (SR1401219305) it appears one of our Xbox customer support agents has been in contact with you and sent
their most recent email on 10/Our agent contacted our Xbox Hardware team for pictures of your Xbox One; upon receiving it there was evidence of tampering which voids the limited warrantyThese pictures have been including in our agent's email. If you would like to have your Xbox One serviced, there is out of warranty device repair available at the following site: (https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-pro...⇄ Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Xbox One console warranty Section 5, part (c) and Section 4, part (e): “Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is… opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox One or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed” “If Your Xbox One or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kindAfter the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox One or Accessory.” (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄ Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize for the typo, however the situation remains the sameThe Enforcement team oversees all bans from accessing accounts, including both Xbox live accounts and the Community ForumsThe only way to receive more information regarding these a ban or suspension is through the enforcement links; we are unable to provide assistance with this type of matter
We apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this matter closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your customer service experience. We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesMicrosoft now considers this case closed and will no longer be responding Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: My office has worked with Microsoft for hours to resolve the issue. An issue caused because Microsoft sold me a product that would never work as verified by their own representative. It is a shame Microsoft is not willing to send a technician to fix a problem Microsoft caused. As it is now my experience that Microsoft does not care about the small business owner and has no compunction to the damage it does to a small business when it's sales force sells an inappropriate product.
Microsoft still needs to make arrangements to pay the technician who worked in good faith with Microsoft for hours
I would appreciate it if the Revdex.com would look into Microsoft's sales practices.
Sincerely,*** ***

Dear *** ***,The Global Escalation Services team will reach out to you when they are done with their investigation.Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: with how new my controller is, I SHOULD NOT need to have it repaired already.
Sincerely,
*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account control issue. We have been able to find your account and see that you have had multiple interactions with support regarding this issue which appears resolved. If you are
still experiencing an issue with your account, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your upgrade to Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***
Per your request:
Hi *** ***, Here are your appointment details: Confirmation number: ***-***
Type: Answer Desk
Category: Windows
Date: 7/9/
Time: 11:AM
Location:
Burlington MallMiddlesex TurnpikeBurlington, MA01803(781)685-
Sincerely,*** ***

Complaint: ***
I am rejecting this responseI keep getting told by Microsoft Surface support that I will be helped and that my issues will be forwarded to someone who can help, but I have never had my issues solved which is why I came to the Revdex.com to help me, all I want is a solutionThis has been an ongoing pile of issues since April 2017.Sincerely,
*** ***

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding non-functioning Xbox One console. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation