Microsoft

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I did receive an email from Microsoft and I am hoping that we can resolve my issueI will be satisfied with response as soon as I speak with Microsoft and we come to some kind of resolution
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/07/22) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a
Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call *** *** Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your downloadable content. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account ban. We have reviewed this matter and verified that your son’s account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.
Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your son’s account banSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Microsoft Surface Pro 3. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live Chat Ban. We have reviewed this matter and verified that your profane language was in violation of our Code of Conduct and subsequently you have banned from
live chat. Please understand that the Enforcement link below is the only avenue to receive more information regarding your live chat ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your live chat ban
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because you did not do anythingThe Bing case number for the company in question is ***, perhaps you can locate it that wayThis is so simple, we just don't want the listingWe will relist with you when we have completed our return move to Russia.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/10/29) */
Dear ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I
will gladly assist you further
In order to look into this and identify the Skype account in question, please kindly provide us with the following information: exact date and time of call/s and the number(s) the calls were made to
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I will be waiting for your reply in order to assist you further
Kind regards,
***
Customer Relations Office
Skype

Complaint: ***I am rejecting this response because:
No one will present evidence of this "infraction in question" everyone is just saying there was a violationbut without showing us what this violation was, how can we be 100% sure it will not occur again I demand to see written proof of why this occurred, as so far, this was unwarranted and I feel I am owed a refund for my time down and for a $machine basically being a large paperweightSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Groove Music Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have uploaded photos of the groupon that I used as they requesetd in reference to complaint ID ***, and nothing has been done yetStill waiting on them.Sincerely, *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that the agent working with you on this case has cancelled the e-card order and set up a physical gift card to be mailed to youHis next follow up is scheduled for today (8/29), so please consult him at that time with any further requests or questions regarding this matter
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mailWe apologize that we are unable to fulfill your request at this time, however the Global Escalation Services team will continue to investigate this issue
At this time, Microsoft considers this case closedWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear Joby B***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your complaint, Microsoft Credit cannot be used to purchase Xbox Live subscriptions as outlined by Microsoft gift cards terms and conditionsWe will also not be able to refund the credit as the code has already been redeemedIf you wish to purchase a code for Xbox Live you may visit the following site: (www.microsoft.com/en-us/store/collections/xboxlivegold) Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft gift cards terms and conditions, Section 2, part and part 2.2: “You may use your account balance to purchase Merchandise at Participating Stores only.” “…once redeemed, you acknowledge that no refund will be made.”(support.microsoft.com/en-us/help/10562/microsoft-account-gift-card-term...⇄ Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: It is lacking the information needed to know the cause of the issueWithout knowing the reasoning behind this, there is no way to guarantee this wont occur again The Enforcement website refuses to release this information as wellDue to the down time, and the lack of information, I would like a reimbursement to my services that were notable to be used for the time.
I will accept a credit to my Gold LIve account for the time downIn addition, I will split the monthly Netflix cost since you changed my parental settings to that of a year old and would not allow me to view movies of a PGrating or higherNetlfix is $7.99/month so I would like a $cost You also blocked my use of Twitch, which I pay monthly fees of $and subscriptions of $4.99.
I will accept half the reimbursement of each, since the unauthorized suspension lasted weeks/half a month.
This is ludacris that you think you have the authority to alter a physical device, that you do not own, or advertise as doing thing, and then removing such features, that I purchased the device because ofThis is considered a Bait and Switch tactic.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: This "resolution" is exactly why I contacted the Revdex.com in the first placeI don't want Xbox live gold anymore, and I certainly don't want to pay for a years worth of gold membership to immediately downgrade my account to silver eitherIn fact, if this were an acceptable resolution- I never would have needed to contact Microsoft eitherMicrosoft's "resolution" is the scamI am willing to pay only for the two months that Microsoft mistakenly gave to meI would add that two single months of Xbox live gold, which I am willing to pay for, costs more per month than a full year membership does per monthAny "resolution" involving me paying for more than the two months that were mistakenly given to me, is unacceptable.Sincerely,*** ***