Microsoft

Complaint: ***
I am rejecting this response because: The merchant/Microsoft has not provided me, the citizen/civilian/consumer/victim of this malicious algorithm, with the protocol for submitting a service request What is the protocol to submit a service request specific to my civilian/citizen/consumer complaint and how long will it take to fix the problem? Furthermore, why is a service request needed to address and fix the merchant's/Microsoft's malicious search engine (Bing.com) coding and online algorithm? I'm concerned that there are other unsuspecting citizens/civilians/consumers who are affected by this malicious coding and are unaware of it
Sincerely,
*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We have thoroughly investigated your account ban and found that the account was in violation of our terms of useAt this time, due to our investigation, Microsoft considers this matter closedSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: About two rounds back Microsoft was going to contact me. Microsoft asked for my phone number where I could be reached, I provided this information and have been waiting better than a month for a call from Microsoft. No calls have ever been make to my phone
My Microsoft complaint ended up with Revdex.com because initially I attempted to call Microsoft and explain the situation how Windows was downloaded on my computer without my permission. I never was able to connect with a human being after wasting a significant amount of time attempting to make this phone call
Now we are playing a childish game of tag with email through the Revdex.com organization
I have determined my next computer will be an *** loaded computer, not a computer loaded with Microsoft. MS has cost me money to get my computer fixed and tuned with the "Free" Windows program. Microsoft apparently does not wish to stand behind the free "Windows 10" that cost me significant dollars to repair plus my wife's computer which has not been mentioned until now. Both computers cost over $to have tuned and repaired after Windows installation
What else does the Microsoft group need to have explained.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Elite controller The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory enough to meI'm not completely satisfied, but I'm okay with it since my account is blockedThey will not let me unblock or cancel itThey keep telling me they can't verify my identity even though I've given them everything that I canThey are obviously never going to answer my direct questions and tell me why they can't verify my identityI have already opened a new account because I needed to make a Skype callI'm through dealing with themIf I could use another provider, I wouldUnfortunately, my contacts only use SkypeSincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that Aditya has sent a closing e-mail to you regarding this caseThe Bing Support team has thoroughly investigated this issue, but have come to the conclusion that there is no more action to be taken here as Bing search results are products of a complex algorithm by which incorrect searches will be adjusted over time
We understand this may not be the resolution you were hoping for and apologize that we are unable to provide it. At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
For further questions regarding closure of this case, please feel free to reply to Aditya's e-mail as she will have more in depth information regarding the investigation of this case
Sincerely,
Microsoft Corporation

This is to inform you that I am completely satisfied with the resolution of the Skype company and wouldconsider this matter settled I appreciated the Revdex.com's help in resolving this matter.I will also send you a copy of the letter I e-mailed which you said you did not receive In that letterI said I was happy with the company's response.Thanking you in advanceSincerelyO'Retha P*** *** *** *** *Beavercreek, Ohio 45431Telephone: *** *** *** *** *** *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows issue
Sincerely,
Microsoft Corporation

Hello *** *.,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft productWe have offered multiple options to resolve this matter, all of which have been refusedWe are unable to provide any further assistance at this time, and due to Microsoft policy we are unable to fulfill your request for a refund (please refer to the citation below from the Microsoft Services Agreement, or go to https://www.microsoft.com/en-us/servicesagreement for further clarification)We will no longer be responding regarding this matter, as Microsoft considers this case closed
gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to note, however, that it took a total of weeks, my being asked to change, and changing, my password over times in that period, and the involvement of your agency in order to gain a resolution and regain access to an account I have had for nearly years I still have not been told why it was locked in the first place, but I do now have access again
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your BandAs the warranty terms state, if a device has damage that is caused by something other than a manufacturing default, such as wear and tear, the Service Center is may
be unable to repair itBecause the crack on the screen was a similar case, this is most likely why your Band was returned to you
If you would like to dispute this claim, please let us know in your reply and we will assist in creating a case for youWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I contacted support on March 29th at around 7PM Central Time, but was not given a case or reference number for my chat sessionI have attached a copy of the session I took at it's conclusion.Sincerely,*** ***

Revdex.com:I was contacted by Microsoft and they helped, and installed the softwareThey were very considerate and professional and I appreciate their helpYou can consider this matter resolved to my satisfaction
Sincerely, *** ***

Complaint: ***I am rejecting this response because:
BBecause of excessive wait times, inability to get into contact with an operator, and my account is very easily accessedI don't know the reference number because I cant get ahold of one nor was I ever provided with oneIf you, sokeone from microsoft wants to settle the dispute via phone you can reach me at *** *** *** or through hereMy complaint stands until it is resolvedTry harder microsoftOnce refund is issued I will accept resolution
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I am not rejecting it as much as providing the information they requestedOne case # is ***I am working with Rob, a supervisorThat has gone nowhere fast. Since he was ineffective I have opened another case with corporate supportThat case # is ***I am working with RodneyHowever that has just startedSo I am not complaining about their participation. We could probably expedite this issue if you were to call meMy number is below
Sincerely,
*** *** ***

Complaint: ***
I will be contacting to attorney general of Washington
I am rejecting this response because:Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mail accounts. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation