Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your device's battery life. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: ***
I am rejecting this response because:As I informed your rep, nothing on my account was incorrect, nor did your rep make any changes to my account informationI requested a refund weeks before I spoke with the last representativeFirst your company stated that it was because of the shipping address, now you're saying that it's notMy information has been the same, and this is the second occurrence of Microsoft charging me sales tax in a tax-free state so I find it hard to believe that it will not happen againWhat is wrong with your system that it is causing me to be charged tax, and where are the additional funds going? I know it's not going to the state
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize for the inconvenience and appreciate your patience with this matterOur records indicate that the Global Escalation Services team is still handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. Section of the Xbox One Warranty Terms (linked below) states the following: “Warranty ExclusionsMicrosoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is:(a)
damaged by use with products not sold or licensed by Microsoft (including, for example, games and accessories not manufactured or licensed by Microsoft, and “pirated” games, etc.);(b) used for commercial purposes (including, for example, rental, pay-per-play, etc.);(c) opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox One or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed;(d) damaged by any external cause (including, for example, by being dropped, used with inadequate ventilation, etc., or failure to follow instructions in the instruction manual for the Xbox One or Accessory); (e) scratched, dented, etcor shows other cosmetic damage; or(f) repaired by anyone other than Microsoft.” Due to this, Microsoft considers this matter closedXbox One Warranty: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this path to resolution potentially can be the right thing to do by the companyMy gamertag is ***I apologize but have no actual reference numbers as the reps and managers have been were inconsiderate and unhelpful with exception to a couple of repsThis needs to be solved asap
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox live issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate furtherIf you have not contacted support regarding this issue, please visit support.microsoft.comSincerely, Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.comto get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with the Windows upgrade. We would like to investigate this issue and work towards a resolution, but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although with multiple contacts with customer service and even requested a supervisor to review, they are still unable to remove the hold until I have filed in a complaint with Revdex.com, I hope the business can work better on this type of incident better in the future
Sincerely, *** **

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided
If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our support a service request number should have been provided for youIt is usually 10-digits longSincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,Thank you for your reply and for the information provided.I have checked our records and opened the Skype accountYou can use theaccount for calls and paid services again.I hope this response has been helpful.Kind regards, KaisaCustomer Relations OfficeSkype

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon review of the account, it appears that you are unable to provide sufficient information to verify account ownershipMicrosoft is committed to account security and needs to validate account
ownership before giving someone access to an account
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation