Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Bing RewardsWe do understand your frustrations regarding your account ban/suspension, however if the enforcement team determines that it was in violation of the Terms of
Use, Microsoft reserves the right to take appropriate action upon the accountMicrosoft/Bing is not obligated to provide users with information or reason regarding the account ban/suspension
At this time, Microsoft considers this matter closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize again that we are unable to provide the resolution you were hoping for, but we do appreciate the feedback provided regarding our products and servicesYour comments have been recorded
Thank you for your time and for being a valued Microsoft customer
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
The representative told me they would send a shipping labelI have attached the chat log
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office and Microsoft Support. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a virus on your device. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionYour case has been created under
the service request number ***. Please use this number as reference to your case when an agent gets in contact with you
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The credit on our account represents amounts paid to the vendor in good faith. The "vendor response" does not address the fact that they failed to return funds that were over paid. A convenient "company policy" with a lot of ridiculous constraints does not change the fact that we paid this money and they refuse to refund it. The vendor has done nothing to earn the money. A convenient company policy is a disreputable way to steal funds from customers.The disrespect afforded the customer on this issue will not be forgotten.I do not know of any other vendor that does not return a customer's credit balance.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade and account accessibility. If you are still experiencing issues with your account, please feel free to reply to this e-mail with a valid service request number and we will be happy to assist you
Regarding further requests, we have reviewed your situation and while we understand your frustrations, we are unable to take these actions you’ve requestedPlease visit the Microsoft Services Agreements (https://www.microsoft.com/en-us/servicesagreement) or the excerpt below for more information
Limitation of LiabilityIf you have any basis for recovering damages (including breach of these Terms), you agree that your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, Third-Party Apps and Services providers, and vendors, direct damages up to an amount equal to your Services fee for the month during which the breach occurred (or up to $if the Services are free)You can't recover any other damages or losses, including, without limitation, direct, consequential, lost profits, special, indirect, incidental, or punitiveThese limitations and exclusions apply even if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damagesTo the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the Services, or the software related to the Services
If you would like to continue working toward an appropriate resolution, please feel free to reply with the requested information and we will be happy to review your caseWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Hello,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.To cancel asubscription, you
need to cancel the recurring paymentsHowever, thesubscription you’ve purchased remains active until it reaches its expiry dateAll Skypesubscriptions are recurring by default but can be cancelled at any timePleasego to the FAQ page for detailed instructions for cancellations and refund: https://support.skype.com/en/faq/FA1881Pleasefollow this link for Skype Customer Support: https://support.skype.com/en/faq/FA1170Pleasevisit Skype Support page for any assistance you need: https://support.skype.com/en/In order tolook into this, please kindly provide me with the Skype name you experienceissues with.I hope thisresponse has been helpful.We apologizefor any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, Kaisa CustomerRelations Office Skype

Complaint: ***I am rejecting this response because: This issue has not been addressed or solvedI am afraid I will have only one way to find outI will be working with my legal team on building a case so we can file an RPDI will find out the circumstances of my unlawful account restrictionsIf the case reveals what I think it will then I believe Microsoft is about to be in some very hot waterIt's silly to think that all of this is for just $However I believe it goes deeper than thisIf the case goes according to plan I will very possibly be filing a class action lawsuit to followAs of right now I am going to attempt to work with Microsoft's legal department (https://www.microsoft.com/about/csr/transparencyhub/lerr/) on a subpoenaMeanwhile I will be leaving a review with the Revdex.com on my experience with MicrosoftI am sorry you had to get tangled up in all of this, and I very much appreciate you messaging meI just wish the circumstances were not as seriousDo you have a reference number/ case number of this conversation?
Sincerely,
***

Complaint: ***I am rejecting this response because:
Re: ***
Above is my reference number Below are just a few email I have about the charges
>>>> I was told by my bank they could not issue a refund and any refund will need to come from the merchant (xbox) I have spoken to supervisor at xbox and bank of america Everyone says the can’t do anything Even if my account was credited the one year charges I filed through Revdex.com and have been waiting for a Microsoft supervisor to call me.*** ***
*** *** >> Thank you for your quick response. There should have been a refund in the amount of $None of the charges from were refunded on our end due to the age of the charges they needed to be disputed with your bank. We can touch base in a few days to discuss further
Thank you
Jenna
Xbox Customer Support

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface(s). The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize that we are unable to offer a refund for this product, as it would go against Microsoft PolicyOur policy on refunds can be found in the Microsoft Services Agreement (https://www.microsoft.com/en-us/servicesagreement)If your device is still experiencing issues, we can reopen your case and work toward a resolution to fix or replace your surface. Otherwise, Microsoft considers this case closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:You have literally STOLEN money from me MicrosoftIt's interesting that you "looked into the matter", when my gamertag was not ever statedNor is it linked with my emailYou are absolutely PATHETIC Microsoft, you can't refund even though you make millions upon millions of dollarsAbsolutely TERRIBLEI can not even begin to express how disappointed I am after being a loyal customers for fifteen yearsI will never EVER recommend Xbox to anyoneBunch of lying thieves who thrive on stomping on the little manI guess my next step is to contact my lawyer.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:There was nothing that came up that said that the word *** was inappropriate or unacceptable I didn't choose the Gamertag on the assumption that I would be doing something wrong I chose it because I liked it and it was available and had something come up and said that I shouldn't use it or that the word was inappropriateI would have changed it and my name was changed to *** and yet you guys don't see that as an inappropriate or offensive word to me the paying customerAnd now people call me a *** *** but that's acceptable by your guy standards if this was an account that I did not have to pay for and it was free I would understand why you're trying to force me to pay $But considering that I have to pay for the system that I use as well as pay for online gaming and also pay for the games that I play online this is a service that I paid for and I'm not a happy customer I don't feel what you guys did to me was appropriate was nice and it's just a bully tacticI feel that this time around you guys should waive the $and allow me to change my name to what I want it to be and moving forward now that I know that such words as *** are inappropriateMoving forward I will make sure my new Gamertag is extremely PG but not offensive to me And if you wont waive the $at least change my name to something different I don't care if you change it to numbers or *** etcbut to call me a *** *** is completely inappropriate.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface 3. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Elite controller. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account reputation issuePlease understand that the Enforcement link below is the only avenue to receive more information regarding your account reputationYou can review the
full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account reputationSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:
The following is information about my order of Forza Horizon Xbox One from Microsoft Store:
Order date: 7/23/
Order number
***
Total
$
Order status
Order Complete
Xbox support stated that MS Store is responsible for providing the code as that is whose website the preorder offer was on. I will provide screenshot if requested to prove that the promotion existed. MS did not make any statement regarding that. All other retailers with this promotion provided me the codes within hours
Thanks
Sincerely,*** ***