Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I do not have the ability to ask the enforcement team for more information about this suspension Please provide me with the reason the suspension was escalated to a permanent suspension If you are unable to do so would you please release the suspension.Sincerely,*** ***

I understand that there may be a fee involvedHowever you should be issuing recalls for these devicesIt’s not even years old and it’s going to become a 1,dollar paperweight unless I “pay a fee.” It’s absolutely ridiculousWhat now I’m going to have to pay a $annual replacement fee for my product? Is that the new norm in business practice?
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Kinect issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-4MY-XBOX
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office 2003. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***I am rejecting this response because: I dont have the device anymore, but I purchased the deviceout of warrantybut I will never purchase another microsoft product and advise others to do the same
Sincerely,*** ***

Dear Ms ***,My name is *** and I work for Skype CustomerRelations OfficeMy duties include responding to customer complaints.I received your complaint from Revdex.com that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.Upon checking our records
I can see that you hadindeed two US & Canada subscriptions running since December I can also see that the monthly subscription has been cancelledin April and the yearly subscription is activeIf you wish to continue usingthe calling plan I would suggest that we issue a refund for the monthlypayments between December and April and this way you could keep the currentlyactive yearly subscription.If you still prefer to get refund for the yearlysubscription, I’m also happy do that, however in that case you won’t have anactive calling plan afterwards.Please let me know via Revdex.com if which refund option youwould prefer and I will assist you further.I hope this response has been helpful.I will be waiting for your reply in order to assistyou further.We apologize for any possible inconveniences caused bythis.I appreciate your patience and understanding.Kind regards, *** Customer Relations OfficeSkype

Hello *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs previously stated, we have been unable to verify your account and are unable to move forward with your case without a valid service request numberIf one is not provided, Microsoft will close this case and will no longer be responding to requests regarding itIf you would like to continue to work towards a resolution, please feel free to reply with the requested information and we will be happy to help
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Adequate replacement options were not providedRefund for the defective product is also being rejectedReplacement without a hold cost is the only acceptable solution.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I understand that Microsoft is not obligated to provide a reason or explanation for the action taken upon, however, in my instance I was given the reason! And the reason was that I violated the terms and conditionsWhat exactly that I violated is all I want to knowIf there is no reason then why not reinstate my account to just like before?
Sincerely,*** ***

Complaint: ***I am rejecting this response because: at no time did I say that I was in the asia/pacific region I simply googled microsoft office buy and was directed to that website The site does not specify that it is a special rate for those in that region Therefore this is advertising that violates FTC and local laws My lawyer will be in touch.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I wanted to let you know that Microsoft has sent the correct replacement item to the correct location and I currently have the user testing it. The issue itself is solved, though I hope I don’t have to deal with Microsoft on their hardware in the future. Thank you for the Revdex.com’s participation in this matter. I appreciate it. I believe we can now close this complaint. Thank you!

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. In reviewing your account, it appears that your console was delivered a couple of days agoIn regards to your controller issue, the only way to get controller warranty service is to send in your
non-working controller with the shipping cost of the old controller to be provided by the consumer.Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Surface order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: You have not met my requests so your answer will not be accepted until thenMy requests are refund my purchases, or lift the suspension.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I have contacted 1-800-4MY-XBOX and received no "service request number." They offered no timeline for when this matter would be resolved no any apology, much like the previous response. Just a vague response to "look into the issue," just like the previous response. They were aware it was a widespread issue and had received multiple calls about it. There is an obvious disconnect between the help numbers offered by Microsoft and the people who can actually help
Sincerely,*** ***