Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI hope Skype can improve their customer serviceDon't make serious answer only after customer files complain to Revdex.comSincerely, *** (***) ***

Complaint: ***I am rejecting this response because: I have had numerous conversations with Gupreet of the Global Escalation TeamI have tried all of his suggestions, but he keeps offering no solutions saying he must speak with his manager and will get back to me I missed one of his calls and received an email from him asking for a date and time for our next callI responded by giving him a time a few hours after the missed call, but have had no further contact with him The complaint will stay open until a suitable solution is offered by Microsoft.Sincerely,*** ***

Complaint: ***I am rejecting this response because: The enforcement information does not give a detailed reason for the suspensionThe vague and general response by the enforcement team on their forum does not show the evidence required to suspend the accountIt is easy to just say someone did something and not provide the evidencePlus, how is someone suppose to know what the mistake was and correct it if there is no specific descriptionI have yet to receive a proper answer to my questionI believe there is fraud and unethical practices being usedBeing a paying member, I feel I am being robbedNone of my interactions with other players fit the vague and general response from the enforcement teamThe enforcement team need independent oversight as their definitions for the TOU continually change.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banMicrosoft is not obligated to provide content associated with your account once action has been taken upon it
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft will not refund me the $for the Destiny Expansion Pack that was placed into an account for a person who does not play on the Xbox. We don't even have the Xbox anymore! For Microsoft to say they "cannot" refund the money is disingenuous; of course they can refund the money; they are just choosing not to. Shame on them for not doing what's right.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Because of your poor service Microsoft I have now returned the xbox one and bought a Sony Play StationThey will continue to have a better system and games with bad customer service like this
I now consider this matter closed
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I have not yet received a portion of what you told me would be given to meAs you said I followed up with your company, and have not heard a responseI have now reached out to your company three additional times since you responded to my complaint with no response.
I continue to be very disappointed with the service I am receiving at this time.
Sincerely,Mr***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueUpon further review of your case, we have confirmed the exchange of the power supply to your deviceHowever, the Global Escalation Services team has thoroughly investigated the issue of the crack on your Surface, and at this time we are only able to offer Out of Warranty service options due to the damage
We understand this may not be the answer you were hoping for, however our Global Escalation Services team has made this decision due to Microsoft policy regarding Surface warranties and exchange ordersIf you would like to proceed with a paid, Out of Warranty exchange, please reply to the agent's most recent e-mail who was working on your case and he will be more than happy to assist you
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
the the company has provided a very vague and ambiguous solution to my issueI was extremely dissatisfied with the customer service and feel that fraudulent activities were taking place with my account, I never received the product due to negligence and the end of Microsoft employeesI would like my concern addressed as soon as possible without being redirected to the obvious online help center through whom I was already given the subpar quality of assistancePlease respond to my claim as soon as possible!
Sincerely,*** ***

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and due to your Xbox One Elite Controller being out of warranty we consider this matter closed per our Terms of
Use (see link below)
Xbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> Sincerely,
Microsoft Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your access to your digital purchases. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:The response from the company does not resolve the initial complaint and further delays a resolution of the issue. The response to the Revdex.com that a "Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution" makes me hope Microsoft doesn't have a Universal Escalation Service to further delay the process of issuing a refund. In addition to a "Global Escalation" of my problem, I received an email this evening at 5:pm informing me to expect a call within hours from a senior engineer at Microsoft. I fail to understand why Microsoft didn't follow their cancellation policy and allow the Surface Pro to be cancelled before it shipped and now why the delay with a refund by escalating the problem to the global level (I'm not even sure what this means) and having a senior engineer call within hours. Why does it take a call from a senior engineer to resolve this problem and why can't a refund be issued immediately? Finally, Microsoft needs to clarify their cancellation policy and provide clear instructions on how to cancel an order. My original complaint stands
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has investigated this issue and due to Microsoft policy we are unable to fulfill your requestWe consider this matter closedThank you for your
time
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Azure chargeThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and can only find the last reference #Please let me know if you can find the others via my Microsoft account and last reference #
*** - SurfaceSincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype numberAfter reviewing your account history and previous service request numbers, one of our agents has already explained to you that you will have to deal with our partner if you
are in Korea in regards to purchasing a Skype number Please refer to the Skype number terms of service: (https://www.skype.com/en/legal/skype-number/)For future issues please visit, support.microsoft.com. Sincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with XboxWith the information provided in your claim, we were able to locate your account and service request for this matterOur records indicate that after speaking with an
agent, you were issued a code for one month of Xbox live as well as in CSV as compensation, and therefore this matter has been closed as resolvedAt this time, we are unable to provide further assistanceWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows uninstall charges. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com or call 1-800-642-to get immediate assistance with your Windows uninstall
Sincerely,
Microsoft Corporation