Microsoft

Complaint: ***
I am rejecting this response because: Customer service at Microsoft did not provide me with any service number. As I meant to say in my original complaint, I was transferred to two different extensions, and then the line went dead. My email attempt was never acknowledged. If Microsoft wishes to contact me, provide a number, and/or resolve the issue, I would be happy to work with them
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
my complaint still stands and will not go away until it's dealt with This response from Microsoft because they are taking long so I need to let them know if I'm still having the same problem is only to make me wait longer Bad service

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We found that you are currently working with our escalation team to get this issue resolvedAt this time, we will monitor this interaction and contact you directly if
needed.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding the refund issue you are experiencingWe were able to locate your information and Service Request and upon further review, it appears that the refund has been issued and *** has initiated a
chargeback on your accountDue to this information, we consider this matter closed.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
We are disappointed in Microsofts response, since Microsoft refuses to refund our expenditure for a temporary solution because the service which was already purchase from them was not available, then we request a credit/refund from Microsoft for the day's the service was not available per their SLA
Sincerely,*** ***

Complaint: ***
I absolutely reject this responseI have received no phone call, nor did I receive any contact info in this response from any actual human beingThese are the exact responses I have received from Microsoft on multiple occasions from the last months, and the proved to be neither helpful nor resolve any of our issuesAlmost months now with no computer (despite it being purchased brand new in July 2016), and Microsoft and the MULTIPLE representatives from Surface Support and the "escalations team" have been not only useless, but inconsiderate in our situationMy husband is in the Army and we are stationed in GermanyMicrosoft has a contract with the Army so we had hoped that by choosing Microsoft, we would receive better service and products for our moneyWe have been proven entirely wrongNot only did Microsoft take $from us for the Surface Book and never replace it when it immediately broke, but they also took money from us to install Microsoft Office Professional Plus on our Surface Book that we have never been able to install (BECAUSE WE HAVE NO SURFACE BOOK IN OUR POSSESSION thanks to Microsoft Surface Support). The only acceptable resolution is to be sent via overnight or next day Air a brand new Surface Book WITH Microsoft Office installed on it, OR have our $+ cost of Microsoft Office Professional Plus refunded to us immediatelyIf Microsoft can't manage to pull that off, then we will be happy to see them in courtI have already filed a Notice of DisputeArbitration will soon followMicrosoft should be ashamed of themselves to even attempt to drag this out any further
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint
I no longer have the productI got sick of all the problems and stress that I went through for this horrible objectI got rid of it but thanks for responding so lateI no longer have itI wasted my money thats all I knowIm sorry your company has horrible customer satisfaction!
Sincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this matterAs stated previously, Arush is happy to provide further assistance regarding the issues you are experiencing with your devicePlease reply directly to his most recent e-mail with any further requests, questions or comments to continue discussing your concernsWe appreciate your continued support of Microsoft products and services. Sincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows updates. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Microsoft provided me with a new Windows Ultimate key
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your suspension, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension
Sincerely,
Microsoft Corporation

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has completed the process of attaching your Complete Warranty for Xbox One to your new Xbox One consoleWe consider this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have
a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call *** *** Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Complaint:
***
I am rejecting this response because:Microsoft did contact me and asked me to answer a number of questions to prove that I am the account holder. This is understandableThe questions they asked, however, require that I log in to my Skype account to answer them, and the whole issue is that I forgot my password, and their password reset function is broken - see the attached "Skype.png" image. It has been broken for over a weekToday they notified me that my account has been deactivated because I haven't logged in. At this point, I just want them to refund the money that I have on the account. It is disturbing that Microsoft is treating paying customers this way. I'm thinking this qualifies as theft on their part, and wonder how many other accounts they have closed without refunding the customer
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I have a list of the service id as you put it here and can bring up even more if necessary.
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your recent purchase of Windows Media Player. We would like to investigate your issue further but were unable to locate a service request number within your claim or
with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Hello,Thank youfor your reply.I’m happyto assist you with changing the email address on the filePlease confirm thenew email address you would like to have on the account and I will assist youfurther.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kind regards, Kaisa CustomerRelations OfficeSkype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** *, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your e-mail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation