Microsoft

Complaint: ***I am rejecting this response because: I didn't get anythingI stopped attempting to resolve the problem as wellNow the software is expired and didn't even use it for remaining monthsRip offI am using my very old software that you actually own. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Further responses from this business to me should be directed to my attorney.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Online Safety issue you reported. We appreciate the time you have taken to provide your honest feedback regarding your experience with supportYour comments have been recorded and we appreciate your continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)Microsoft, You provide a service that costs MoneyAnd your response says that you are not liable for any disruption of XBOX liveHow can that be an acceptable practice for any companyyou charge money for a service that your not liable for? SO, you'll take my money but you don't really care if you deliver on what I have paid forThe only way you can say this is because Sony's network is having more issuesSo who cares if one user leaves your service? OK so I signed your terms of service agreeing to this and it is my fault for not seeing this before signingFair enoughBut I think the rest of the world needs to see this statement in the use agreementmaybe folks like me should think twice about spending money on a company that cares as much or more about money than serviceYou make the games and the consoles why would you not care about the service that supports it?

Complaint: ***I am rejecting this response because: this is utterly ridiculousThis is literally a Kaftkaesque nightmare.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/02/10) */
Dear ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I
will gladly assist you further
I have checked our records and can see that you have been in contact with Skype Customer Service in order to restore access to your account
At Skype, we have systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our UsersTherefore the Skype account was blocked in order to protect the account information from unauthorized access
Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account passwordPassword change can only be done after successful verification
I have also now restored your Skype Credit balance on the account
Please let me know if you are still experiencing any issues with your Skype account
I hope this response has been helpful
Again, we apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2015/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Without any help from Skype Customer Service, I was able to solve my problem and recover my accountI found the reason why I was locked out of my own Skype accountHere is what happened:
1) I created my Skype account many years ago with the email address ***@gmail.com
2) I recently created a *** account also with the email alias ***@gmail.com
When I tried to recover my account password by requesting Skype to send me a code, it thought I meant my *** account, and it incorrectly created a new Skype account for meAfter that, it was hopeless trying to recover the account, because it actually defaulted to the new Skype accountSo the solution is pretty simpleI simply logged in my *** account and I removed ***@gmail.com as my primary alias emailThen I went to Skype and asked to recover my account, and now it understood that I wanted to recover my original Skype account

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and due to Xbox One being out of warranty we consider this matter closed per our Terms of Use (see links
below)
Xbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are experiencing with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift codeWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedWe do not have the ability to
transfer funds from a gift card from one account to another; once it is redeemed on one account it must remain thereWe understand this may not be the answer you were hoping for but we are bound by Microsoft policy regarding this matter
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:I have attached a copy of the email you sent me canceling my order I don't know what other information you want but I *** off you cancel my order and then say you can't find it. Sincerely,*** ***

Hello,My name is *** and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaints.I received your complaint from Revdex.com saying that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.Unfortunately the
subscription didn’t extend withpromotional vouchers, however, I’m happy to issue a refund for the purchase (Order# ***) that you made on May 04, for the Unlimited World subscriptionThe funds willreturn to your credit card account used to make the purchase.You will have one Unlimited World subscription activated onthe account.I hope this response has been helpful.Again, we apologize for any possible inconveniences causedby this.I appreciate your patience and understanding.Kind regards,*** Customer Relations OfficeSkype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because my account was compromised and it was not me who violated the terms of useSo I what either my account back or a refund of the items I purchased on it.Sincerely,*** ***

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and determined that you have an open service request where this issue is being resolved. Please continue
to work with the Surface Support team to complete the exchange
Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received Micorsoft's email today, and I provide the Manager with the info they were requesting.Sincerely, *** ***

Complaint: ***I am rejecting this response because: Trying to access Microsoft Help is like trying to have a one on one with God.Sincerely,*** ***

Revdex.com:Yesterday I received a message on Xbox Live with the code for Dead Rising for Windows StoreThe code worked and I was able to play yesterday. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I was instructed by the Revdex.com to update my claim with more information to help resolve the issue at hand
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One Controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at *** *** between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further. If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with. Sincerely,Microsoft Corporation