Microsoft

Complaint: [redacted]
I am rejecting this response because: my case number is [redacted] - Account Impersonation
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it establishes the need to go through Revdex.com to obtain customer support. While the Skype website indicates that support is offered, presumably human, via chat or message, I was not able to access such support. I would consider that a reputable business would offer a means of access regarding improper charges and/or account action by Skype (e.g., charges for a phone line I had canceled; lack of statement provided). I would pay a higher charge for a customer-centric support service. As it happened, I received a (pending) refund when what I wanted was a cogent understanding of the account status. Perhaps Microsoft will one day consider bringing customer service to a point allowing Revdex.com endorsement. Without such service provision I cannot consider Windows-based computers or applications.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I wish to know why Microsoft charges taxes for this item when Sony, EBGames DOES NOT. Canada Revenue Agency informed me that the onus is on the business to submit taxes for digital items, so assuming Sony, Ebgames pays the 13% HST out of the cost of the sale of the item, Microsoft is making 13% more profit on an item in which they charge taxes over and above the retail value. 
Either that, or there ought to be no taxes on digital goods. 
Take it however you will, but I will find alternatives to buying digital goods when and where I can avoid purchasing through Microsoft until you follow the same businessprotocols of others. 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band repair. With the information you provided, we were able to locate a service request for this issue, which remains open as our agents continue to work on...

your case.  For the fastest possible resolution, please reach out to the agent with whom you have been in contact with further questions or requests. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays. 
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/21) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
Upon checking our records I can see that the Unlimited US & Canada subscription has been already reversed. I have also reversed the Order # XXXXXXXXX for the Skype Number.
I hope this response has been helpful.
Again, we apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. At this time, Microsoft considers this case closed. We apologize that we are unable to offer further assistance as we cannot deliver your desired resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Store issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office 2013 activation.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Revdex.com:After I initially made the complaint in 2015, Microsoft promptly corrected the problem with Microsoft Excel, and I have not encountered the same problem since. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am completely satisfied with Microsoft's response to this complaint.Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues logging in to your computer.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Gold payment issue. After reviewing your complaint and service request number ([redacted]) it appears one of our Xbox customer support agents has been assisting you. According to...

our agents notes, they are correct in stating that when setting up a new subscription you will have to pay previous dues before it can be set up. The $9.99 charge had been due since July 12th. If you would like to dispute the charge you may contact your financial institution. No refund will be provided as outlined by the Microsoft Services Agreement. If you want to manage your Xbox billing, please visit the following site: (support.xbox.com/en-US/browse/billing) If you have any further questions, please reach out to our agent’s most recent email (sent 9/18) and they will be happy to respond as soon as possible. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (c) and (g): “We may bill you at the same time for more than one of your prior billing periods for amounts that haven't previously been processed.” “We reserve the right to issue refunds or credits at our sole discretion.” (www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: The company Microsoft X box Live's response was the same response that I had been given all along. Their response is the primary issue in regards to this company telling me that they were unable to find an account thru access of my name, personal information or my card debit account number that I had noticed charges being withdrawn from on my banking log for the company, Microsoft X box Live, that were being taken out with no services that were rendered to me. They had been continuously withdrawing payments for a duration of over a years time. I had noticed these charges immediately after the first charge had taken place and had called Microsoft. They stated then at that time and continued to tell me of how they were unable to stop the process. I had made several calls to this company during this time in regards to this matter and had notified them of each transaction that continued with each month that listed on my debit card bank Account Transaction Logs. My debit card number had since changed, at the time for these records it was a Direct Express Mastercard [redacted]     I am seeking help in this matter with this company and for a refund of the money's paid totaling in the amount of $214.00
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation regarding an issue with your purchase. Although you may have recently cancelled your preview build status, having been on it when the purchase was made may contribute to the problem, and we still ask that you lodge this issue via the Forum. Please feel free to visit the link below for additional information. We understand your frustrations and apologize that we are not able to provide more assistance with this matter.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
http://support.xbox.com/en-US/xbox-one/system/xbox-update-preview-faq
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:By receiving an updated $25 off code it provides a stopgap in the hopes I find a physical purchase from the "Microsoft Store," but does not get me the games I wanted via the "Microsoft Store's" website during the Spring Sale using my $25 off code.So, as stated in my initial complain, my preferred resolution would be:"Sword Coast Legends (Xbox One): $6.60 as of 4/11/17 Fallout 4 Digital Deluxe Bundle (Xbox One): $55 as of 4/11/17 ...so a total of $61.60 plus tax, minus my $25 promo, so $36.60 plus tax.  If the Microsoft Store cannot honor their own offer, then I would like my $25 back (and not in store credit, they've burned me once on that front.)"
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: My fiance, who was the purchaser of the product (it was a gift) was only given these two numbers via chat and phone call. [redacted] and [redacted].Once again I kindly ask that a new controller be sent out immediately, and not the lower grade model as that is not an equal return. The lower grade cost $60 versus the $165 that was paid. I would be more than happy to send you the defective one once a replacement is received.I would also be more than happy to share my experience with the entire Microsoft and Xbox community. This is a MAJOR problem that many people have dealt with and even received acknowledgements from Microsoft regarding the poor quality of these products.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Hello,My name isKaisa and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint via Revdex.com saying that you have experienced issues with Skype. I’mvery sorry to read that and I will gladly assist you further.At Skype,we have systems and...

processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our Users. Therefore the Skype account was blocked in order toprotect the account information from unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful owner and not for the fraudsters. The necessary checks afteran incident like that include the verification of some of your payment detailsas well as the necessity to change your Skype account password. Password changecan only be done after successful verification.You can alsouse an online account recovery form to recover access to your account: https://support.skype.com/en/account-recoveryPleasevisit the page http://www.skype.com/en/security/to read about how to stay secure online and keep your Skype account safe. I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.I appreciateyour patience and understanding.Kindregards,Kaisa CustomerRelations OfficeSkype

Complaint: [redacted]I am rejecting this response because:  A service request by a private individual is very expensive. A simple internet search for Microsoft's technical support contact information includes la statement reporting a fee of $499.00 for one incident and $1999.00 for a five pack.  I am not going to pay Microsoft for harassing me with constant requests to download an operating system I don't want. 
Sincerely,[redacted]