Microsoft

Complaint: [redacted]I am rejecting this response because:When I spoke with the Microsoft Xbox tech rep I was informed that because the Xbox was out of warranty and service request would cost money which I refuse to pay because the system worked fine until Microsoft caused the damage. I refuse to pay for the damage that they caused in the first place. My next step will be to obtain legal counsel from U.S. Navy legal services for preparation of cout action unless Microsoft fixes the damage they have caused to my hardware.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: did you just hear what Microsoft just said "This site is the only channel where this complaint may be properly addressed. Microsoft now considers this case closed and will no longer be responding. " The are not trying to help the situation they are trying trying to pay me my money they post the same thing as if we are talking to a robot they need to be reported for fraud I don't get how the Revdex.com can give them such a high rating on your website when all they do is try to scam people I live in Seattle and this is how they treat their own people they are a billion dollar company and they refuse to even listen to me or pay me and I already told them I been to that link many times I swear Microsoft is just one scam company they are going to be sorry that they did not pay me my money that they owe me  there is no way they can just keep a good rating on the Revdex.com website for what they just did to me stiffed me out of my money o know. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your replacement Surface.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The message simply tells me to use the channels of customer support that I used several times and that continually produced a worse result. I spent nearly an entire day dealing with their customer support, which resulted in my issues, and now I have to call the same number and go through that again because their people broke my system by downloading torrents form third party sites of THEIR software? No way.
This is a cope out response from Microsoft. 
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your software product.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. The process for accessory replacement is that Microsoft covers the shipping for the replacement accessory, and customers will cover shipping for the defective accessory. You have an open order ready for...

your controller, so if you follow the steps provided to you in the email to complete the exchange this issue can be resolved per the established process. Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:i dont believe I did what I am accused of and I have been shown no proof that I didSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Skype account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail access issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and appreciate that the Revdex.com is looking into this situation on my behalf. It is inappropriate the Microsoft would have so little regard for their customers. A $150 item should not be disposable.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because I contacted xbox customer service multiple times about this issue. They should have the records from the representatives I spoke with.[redacted] - I have a question about my subscription - this is from the email I received from the rep I spoke with via chat. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I will not be satisfied with an auto-generated/template message from this company. My claim, along with the actions of Microsoft were directly reported to the Revdex.com and the New York State Attorney General, with documentation of those reports.Microsoft BLATANTLY violated my fourth amendment right which is protected under the United States Constitution when Microsoft performed an ILLEGAL SEIZURE of my personal computer and/or property while installing software without my permission and/or consent.At this time I wish to keep this case and communications regarding this case transparent with the Revdex.com. Any communication regarding this case outside of the Revdex.com or any other Government Agency could jeopardize the credibility of this case, which I will not allow.Furthermore, I would like to formally request that Microsoft assist me with the removal of Windows 10 and return the operating system (Windows 8.1) to it's original state with no loss to system files and/or information. I have had countless problems since Microsoft updated my OS (operating system), and with NO APOLOGY!!! Outstanding Experience!!!!
- [redacted]

Hello,My name is Kaisa and I work for SkypeCustomer Relations Office. My duties include responding to customer complaints.I received your complaint via Revdex.com sayingthat you have experienced issues with Skype. I’m very sorry to read that and Iwill gladly assist you further.At Skype, we have systems and...

processes in placedesigned to detect potentially fraudulent or illegal behaviour carried out inrespect of Skype accounts, thus to protect our Users. Our usual policy is that we will remove the restrictionfrom a Skype account as soon as we have done a few security/identity checks, tomake sure we open the account for the rightful owner and not for thefraudsters. The necessary checks after an incident like that include theverification of some of your payment details as well as the necessity to changeyour Skype account password. Password change can only be done after successfulverification.I have unblocked yourSkype account now and you will be able to make calls.Please make sure tochange your password on a regular basis.Choosing a secure password to access your Skype account is crucial.Hackers use lists of common passwords to access accounts (not only on Skype butacross all websites). It is therefore critical that you use a strong, uniquepassword.Use a mixtureof letters, numbers and characters - like characters above the numbers onmany keyboards such as %, $, £ and !.Avoid namesas these are easily broken.The longerthe password is, the stronger it usually is but the harder it is torecall.Avoid writingyour password down by choosing a password you can remember. I hope this response has been helpful.We apologize for any possibleinconveniences caused by this.I appreciate your patience andunderstanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: [redacted]I am rejecting this response because: Microsoft is repeatedly ignoring the information I have provided. They are refusing to contact me, as requested. I do not have a ticket/request ID because Microsoft never gave me one. I'm ready to close this complaint, though I do not "accept" their response and would not consider this issue resolved. I simply have no more time or patience to continue talking in circles with Microsoft. Their responses appear to be automated, as none of my requests have been met and any valid points I bring up regarding my lack of a ticket/request ID are ignored completely.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Dear [redacted]Thank you for contacting Microsoft Corporation via the Revdex.com. In reviewing your account, it was found that you chatted with support and were informed that when a device has evidence of tampering or is too damaged to be replaced, it may not qualify for warranty...

service.Due to this, and the messaging received from our frontline support, Microsoft will not be taking any further action on this claim. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]