Microsoft

Dear [redacted],
Thank you for responding regarding your Xbox Live account.  After a thorough investigation, we have refunded you $32.37.  We addressed your feedback, and in this circumstance, have added $100 to your Microsoft Account.  Thank you for being a loyal customer.  For future issues, please visit support.microsoft.com.  
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/02) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There have been several service numbers provided to support; however, they state they are unable and unwilling to assist in this matter further. The only recognizable number they are able to locate is the initial request for refund which was denied so I submitted an appeal and was provided the approved refund. Neither email stating the appeal was submitted nor the email stating the refund was issued had a service number associated with it. The email with the approval stated, "Dear [redacted],
The refund you recently requested for Xbox Live Gold has been approved. A check has been mailed to you at the address you recently provided.
We hope you continue to enjoy your Xbox." With the subject line of "Xbox Live Gold Refund Request: Refund Check Issued."
The subject line of the email where my address was requested is "Xbox Live Gold Refund Request: Address Required (KMMXXXXXXXXVXXXXXL0KM)" from "Microsoft Refunds."
Service has stated this is not a recognizable number nor would they connect me to the department who could assist.
Final Business Response /* (4000, 17, 2015/02/06) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation
Final Consumer Response /* (2000, 19, 2015/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been contacted by the Advocacy team and have been a told the refund has been issued and is in transit. Thank you for finally having this assigned. This entire process took over 9 months to resolve so I would look into more efficient processes moving forward.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s device ban.  We have reviewed this matter and verified that your son’s device was in violation of our Terms of Use and subsequently banned.  Please understand that...

the Enforcement links below are the only avenue to receive more information regarding your son’s device ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your son’s device ban. Sincerely, Microsoft Corporation

Dear [redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.All refundsare processed in...

accordance with Skype Terms of Use http://www.skype.com/en/legal/tou-usa/And ourmore specifically Skype Refunds Policy: http://www.skype.com/en/legal/tou-usa/#1010.1 Whenyou purchase Paid For-Products directly from Skype you will be entitled to acancellation period of fifteen (15) days (a “Cooling-Off Period”) unless youhave made use of the Paid For Products in any way, in which case theCooling-Off Period will be extinguished and your purchase cannot be cancelledor refunded.10.2Outside of the Cooling-Off Period, only subscriptions are refundable unlessused or expired.10.3Expenditure of Skype Credit, allocation of a Skype Number, or use of any aspectof a subscription amounts to “use” of a Paid For Product. You hereby expresslyagree that Skype Numbers may be allocated before the end of the Cooling-OffPeriod and become non-refundable upon allocation.10.4 TheCooling-Off Period and refunds do not apply to Paid For Products that are (i)purchased via a third party partner of Skype (please contact the partnerdirectly, who may decide in its sole discretion whether or not to pay arefund), (ii) not directly acquired online from Skype (e.g. vouchers orpre-paid cards) (iii) paid for in cash using third party payment methods (suchas a cash payment wallet) and (iv) paid for and allocated to your Skype Accountby a Skype Manager administrator. They also do not apply to Membership of SkypeDeveloper.10.5 If,within the Cooling-Off Period, you wish to cancel and obtain a refund for aPaid-For-Product which (i) has not been “used” in accordance with Section 10.3and (ii) does not fall within Section 10.4, you can complete our WithdrawalForm found here. For more information on how to complete the Withdrawal Formsee here.10.6 If youbelieve that Skype has charged you in error, you must contact Skype within 90days of such charge. No refunds will be given for any charges more than 90 daysold.10.7 Skypereserves the right to refuse a refund request if it reasonably believes (i)that you are trying to unfairly exploit this refund policy, for example, bymaking repetitive refund requests in respect of the same Product; (ii) if youare in breach of these Terms or (iii) if Skype reasonably suspects that you areusing our Products or Software fraudulently or that your User Account is beingused by a third party fraudulently.10.8 Thisrefund policy does not affect your statutory rights.I’m happyto look into this and assist you further. Unfortunately the email addressprovided isn’t linked to a Skype account. Please kindly let me know the Skypeaccount name you have experienced issues with and I will gladly look into this.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
The problem was never resolved and would like to request a resolution as soon as possible since this has been almost HALF YEAR! I have also filed with Federal trade commision

I have not been email the transcript of the chat.  I can, however, provide my gamertag that's associated to this dispute.  The gamertag is [redacted].  Hopefully there will be come record of the transcript.

Complaint: [redacted]I am rejecting this response because:
Hi, I just got an email saying that my case was closed due to no response... that is not the case, as soon as they responded, which as you can see took forever, my response was that I still had the problem. Their customer service people can't do anything. What happens is you by a program, computers are no longer with the time so you replace them but they will not let you put the program on the new computers because it says your at your max.
 
 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a software update.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: On the packaging of the Xbox One it clearly states "Plays Xbox 360 Games". Attached is a picture of the package. I am prepared to bring Suit against XBOX for misleading Consumers if they do not choose to make good on the claims on the package. Many other XBOX One owners are in agreement with me. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your compalint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.All Skype subscriptions...

are recurring by default but can be cancelled at any time. This is stated in Skype Terms of Use and also during the purchase flow. Please go to the FAQ page for detailed instructions for cancellations and refund: https://support.skype.com/en/faq/FA1881Please kindly let me know Skype account name you have experienced issues with, the Order numbers that you wish to have refunded and the subscription name. I will gladly look into this.You can get in touch with Skype Customer Service when you follow the instructions provided on our support page here: https://support.skype.com/en/faq/FA1170Please visit Skype Support page for any assistance you need: https://support.skype.com/en/I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface. We were able to locate an open service request for this issue on your account. Our records indicate that you have been in touch with the agent, [redacted], who last...

e-mailed you on 4/28, requesting additional photos of your device. Please reply directly to her most recent e-mail with the requested information and at that time she will be happy to provide further assistance. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request to purchase the Complete Extended Warranty for Xbox One.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your video game purchase. Please update your claim with the Order Number or the Service Request Number created when you contacted...

support for this issue. We would then be happy to investigate this issue further.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (2000, 7, 2014/11/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am working with a resolution specialist currently. I will never buy from MS store again.

Initial Business Response /* (1000, 5, 2014/12/26) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Complaint Response Date bumped because: Holiday

Complaint: [redacted]I am rejecting this response because: I do not trust they will resolve this issue satisfactorily or in a timely manner due to my past experience in trying to get this resolved with your customer representatives before hand, 
unless the business can satisfactorily reimburse me for the cost of my lost computer, I will be very Leary of any Microsoft product. and have already informed buinesses, friends and family of my experience.
in there response they say they will contact me directly to resolve this issue, I will wait and see if this actually happens
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I already told Microsoft the following, they cannot search for my Windows order? It should be easy: The only Microsoft number I have is this: Order number: [redacted]Order date: April 10, 2017
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Surface.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation