Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding exchanging your Surface Pro 2.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support to discuss a new exchange order, visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. ...

Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/home.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I am fine with the response that I received from Microsoft as long as there is follow up. Since my only options are to accept or reject their response and resolution as the same action, I am not sure that I have another option. If possible, can you please advise of any options available through your company if the ACTUAL resolution is not satisfactory? One of the reasons I visited your website was due to the frustration of either unsatisfactory resolutions or complete lack of response. So, their resolution of just,  "We'll get back to you", doesn't leave me feeling very confident. I don't have any experience with filing complaints through your company and by rejecting their response, I'm afraid that will indicate that I am not willing to work with the company directly. That is not the case, but I'm afraid once this inquiry is closed as resolved, there's no further actions available.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: Again, they used their regular refund policy for a normal situation as the excuse, while this case if not about a normal situation, but essentially is due to Skype's false advertisement.
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The business still has not addressed the original problem, they blew me off for a generic canned response.  I did contact technical support and they aren't allowed to help me.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:They have not fixed my problem or even attempted to fix my problem. They are saying to contact customer support. I tried that multiple times before filing my claim. It didnt help. This is a ridiculous response. It took them 6 months to say I should try calling customer service! What a joke.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have reviewed your policy on this matter and have not violated anything or tried to hurt the spirit of gaming I am a loyal subscriber and have done everything I can to help you and make your community better not worse. Now you are giving me a computer generated response and telling me to view a link that clearly wont even allow me to dispute or show any evidence of a violation. I took my business to Playstation and converted my son already as well. Between me buying my son things and myself I spend a Fair above average amount of cash on your business and to treat me this way your customer I will take my business to the competition and make it my mission to be an advocate and grow their brand like I have been helping grow yours.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: my email is [redacted]@hotmail.com. I was on with support several times in January and February trying to find someone who could help me avoid wiping out my hard drive. I have also contacted support a number of times trying to get help fixing windows 7, find a way to get the windows 10 ad off my computer and find my license for Office Pro and Win OS 2013.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Kinect issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. 
 
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox account. We have reviewed your situation and we understand your frustrations, however please understand that the only way to receive more information regarding the...

Enforcement team's actions and speak with them regarding your reputation is by the Enforcement link below.You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your account, please visit http://enforcement.xbox.com/.At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controller. We were able to locate a service request for this issue with the information you provided, and see that you have been in contact with a couple of agents. As...

they have explained, your warranty is several months past its expiration date and cannot be extended. At this time, your best options are to order a replacement for the accessory of the controller, or purchase a new controller altogether.  We apologize that we are unable to provide your desired resolution.
At this time, Microsoft considers this matter closed. We appreciate your feedback and your comments have been recorded.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  Upon review of your recent Service Request, we found that the Microsoft Store has received your device and this issue is resolved. Microsoft considers this complaint resolved due to the actions taken by the Microsoft Store.Sincerely,Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype phone issue. Unfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating we will not be able to refund the price for your Skype phones. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part g and support.skype.com:“We reserve the right to issue refunds or credits at our sole discretion.”“Note: Skype phones, and adapters may still be available to purchase through third party retailers, but are no longer supported”(https://www.microsoft.com/en-us/servicesagreement) (https://support.skype.com/en/faq/FA34763/which-skype-enabled-devices-or-platfor...⇄ Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Since you waited so long to bother to respond, the warranty on my Surface has now run out.  As far as I know, there never was a ticket number, at least not one that I was given. All I have is a transcript of the chat session, and there is no mention of a ticket number.  Thank you so much for wasting my time AND my money.  I promise you I will never buy another Microsoft device ever again.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox purchase. At this time, we are unable to further assist you in resolving this matter as we cannot progress without a valid service request number. We would like to help you, but until we receive a valid number, Microsoft considers this case closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a refund.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I did provide Julia with a time to call and according to her email to me, she is closing my case because she called prior to the time I gave. My phone shows the call came in at 0938 and not prior to 0900 as she clearly states in her email. Therefore, I feel Microsoft has now made a decision to unjustly and unfairly close my case because I was "unavailable." I have decided that I will need to take legal action regarding this and also have chosen to return the call from the national news show that has contacted me regarding this. I have received multiple contradicting statements from Microsoft. Once again, my integrity is being question by "not being available" but my phone records (as will Mircosoft's and the time in the zone I am in when cross referenced) will show that it is not my integrity that should be in question.