Microsoft

Complaint: [redacted]I am rejecting this response because I have provided proof that they payment came out of my account. I would like my refund of $9.99. The matter is not closed.Sincerely,[redacted]

Dear [redacted],
Thank you for responding regarding an issue with Windows 10.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response.
The terms and conditions are listed below:
• You must use the prepaid shipping label to return the Microsoft Device for which you received an Advanced Exchange Product and are requesting Service. You will need to return your original Microsoft Device in the same box within 14 days of receiving the replacement device.• To guarantee that the original Microsoft Device is returned, we will need to take your credit card number. YOUR CREDIT CARD WILL NOT BE CHARGED, provided you return the original Microsoft Device (with the serial number you have provided to us) within 14 days of receiving the Advanced Exchange Product.• A nominal fee may appear on your card from Microsoft, verifying that funds are available in your account (the nominal fee will be refunded); this is not a charge. You will be charged the replacement and handling fee equal to the current MSRP of the device or accessory, if: (1) we do not receive the original Microsoft Device back within 14 days from the date you took delivery of the replacement device as indicated by the carrier’s tracking system; (2) the device is not under warranty; and/or (3) the device is excluded from warranty or service (has indication of tampering or physical damage, for example).
 
Definition of Nominal:
nom·i·nal
'näm?n(?)l/
adjective
1.
(of a role or status) existing in name only.
"Thailand retained nominal independence under Japanese military occupation"
synonyms:
in name only,titular,formal,official;More
2.
(of a price or amount of money) very small; far below the real value or cost.
"some firms charge only a nominal fee for the service"
synonyms:
token,symbolic;More
 
As clearly indicated I would happily accept a NOMINAL fee. However that is not the case, no rational person would try to justify 2K being a nominal fee. My counter would be to send the device to a store in San Diego I would happily bring my surface to them and switch it there. I don't understand why this is so complicated. Failing that I will escalate this matter as this is a direct violation of the warranty.
Sincerely,[redacted]

Dear  [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon investigating your claim, it was determined that your resolution was within Microsoft policy. Our warranty agreement indicates that for this situation, the customer is responsible for...

returning the merchandise to Microsoft. Upon receiving the merchandise, Microsoft will proceed with the appropriate resolution to provide you with a working product.
I have provided a link with more information regarding the warranty terms for the Xbox One and accessories. Please refer to section 4 of the following link for information regarding your specific concern: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄
We apologize that we were not able to provide you with the resolution you have requested. Your feedback has been recorded and Microsoft considers this case closed.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox purchases. Unfortunately, after reviewing your service request number and conversation history with our customer service agent, our agent is correct in stating you will need to dispute these charges with your financial institution. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I dot not have a Service Request NUmber. It was not supplied to me when I was on the phone with the Microsoft Representatives and I am not surprised I did not receive one. Please Continue to let me know what Microsoft can do about my broken Kinect. After the Update it was "bricked".  Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your Microsoft product.  We appreciate the time you have taken to provide your honest feedback regarding the Windows 10 upgrade. Your comments have been recorded and we...

appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
Should they not respond, a complaint will be filed again.
 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided the business follows through on its commitment to have a member of their escalation team contact me.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The message was regarding the Surface Pro 2 (TWO) docking station, not 3. I was not given a support number during the call by either of your customer service associates.
Why can't you tell me how to buy a replacement power cable or give me the relevant technical information to find one on my own?
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because Microsoft definitely has NOT resolved this matter to my satisfaction. That this company seems to think that they can dictate to a customer; 'when' a matter is closed or 'what is' an acceptable resolution is sad. This is some of the worst customer service I've ever experienced. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Destiny 2 issue. After reviewing your complaint and account history, we will not be able to issue a refund as outlined by our services agreement. We would like to suggest that you...

contact our frontline support at support.microsoft.com for troubleshooting. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g): “…all purchases are final and non-refundable.” “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]  I can not get anywhere on their web page it just goes around and around trying to sell me more of their junk. It just tells how to package it up, and not where to send it. Why would I want to send it to a company and never see it again?

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with UHRS.  We cannot confirm that we have support for this product or service, however a new case has been created for this matter, and the Global Escalation Services team will investigate further. An agent will contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a promotion.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop delivery issue. After reviewing your complaint and service request number ([redacted]) it appears one of our Tier 3 customer service agents has been trying to get a hold of you and sent their most recent email on 2/8 to your @live.com address attached to your Microsoft account. Our agent’s email states they have attempted to contact you by phone at the number you have attached to your Revdex.com complaint and that he has left a voicemail on 2/2, 2/6 and 2/8. Our agent’s name is Justin. Be sure to check your voicemails on the dates mentioned and as well as your @live.com address. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10. With the information provided in your claim we were able to locate your account and service request for this matter, and see that you have been in contact with an...

agent to work toward a resolution. The agent is still waiting on your response to his most recent e-mail, sent on 5/9, requesting your preferred callback date and time. Please reply directly to his e-mail with the requested information at your earliest convenience and at that time he will be happy to provide further assistance.Sincerely, Microsoft Corporation