Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It is too bad that you have not awarded the personnel at Skype the ability to resolve this very simple matter in the same fashion. Clearly it was simple for you to do this. They could have done the same thing a long time ago, and saved me the trouble of not having a phone for that lengthy time period - especially since I still had money in my account with them.
Next time your company wishes to charge me for something, it might be prudent to discuss that with me first - even with a simple email alert. I do not allow 'automatic' debiting of my account by anyone, and quite frankly, had no idea what they were trying to take the money for. I was not cognizant of the fact that they want $35.00 'each year' in order to have a phone number - other services do not do that.Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Xbox Live Arcade game that is not working as intended. We have been able to locate your account and information. The Xbox Listening and Advocacy team will investigate this matter and contact you...

directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your recent purchase  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. Upon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying you will need to address this with the manufacturer as we do not provide authentication certificates. Due to this reason we consider this case closed and will no longer be responding. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Office Pro Plus installation.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  An email mix up prevented the original attempt to contact me, but I was able to have the issue resolved through a phone call.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows product key.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges from Xbox Live.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-4MY-XBOX.
 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing issues.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue.  If internet issues do not allow you to create a service request online, you can also call Microsoft Customer Service at +1 800-642-7676. Once you have contacted support, if you are still experiencing issues then please update your claim with a valid service request number and we will be happy to help.
Sincerely,
 
Microsoft Corporation

Dear *. *. [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Windows 10 update.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 6, 2014/12/15) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and...

subsequently banned from accessing Xbox Live. Our Enforcement Team has provided the following as the reason for your account ban.
This account was suspended for engaging in cheating. The conduct that caused this suspension may include, but is not limited to:
- Utilizing unauthorized hardware/software/account modifications to gain an advantage or disrupt the competitive landscape of Xbox Live
- Exploiting game vulnerabilities or glitches to gain an unfair competitive advantage
- Network interference or manipulation
- Intentionally playing with someone who is using unauthorized software or methods
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  the Microsoft  rep said it will cost me.It is less than a year old the computer and he wanted to charge me. I get a run around whenever a warranty come up on any item. I go to Microsoft  forum and many people have issues with Cortana.Call me [redacted] AAnd fix it free instead of asking me a million questions and at the end they say it will cost me. I AM PAYING NOTHING  FOR A MICROSOFT PROBLEM THAT ISN'T BEING FIXED.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Microsoft has not sent a replacement Xbox One console as a direct swap for the defective one they originally sent. They have also not made my Xbox Live account whole for time I have been without service when the consoles have been in transit and for repair = 3 months.Please send a replacement Xbox One console and I will return the defective one you sent me. Then credit my Xbox Live account for the downtime I am continuing to deal with due to your incompetent service / repair center.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue.  Upon reviewing your service request number it appears our service agent was able to successfully address your issue. If a new problem has surfaced please update us with your most recent service request number and we will be able to provide further assistance. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I had spent hours on the phone calling various Microsoft stores not only in canada but also in he united states, and talking to Microsoft and xbox support but got nowhere. I had to drive over 800KM just to get warranties on my xbox one consoles because Microsoft made it so that it is IMPOSSIBLE to get a warranty unless you go to a Microsoft store, but there's no Microsoft store within 400KM of my residence.
It's disgraceful how you have chosen to handle your customers, and as long time user and Microsoft fan and supporter, I am appalled by your business decision and lack of proper exceptions. Not to mention, I had to buy my warranty in American currency, being double the price of a Canadian warranty , because the nearest store is across the boarder...
 
What will you do regarding the matter,
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Richard from Xbox Live support contacted me directly and was able to provide me a more than fair resolution to my complaint. I am very much appreciative of his time and efforts. Many thanks to Microsoft for taking the time to hear my complaint and acting on it. Sincerely, *. [redacted]