Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Grandson’s Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted]) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: almost 1 year later there is still NO Windows 10 Support for this Printer!!!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Two days ago a man called with a thick accent I presume to be from India.  I could not understand him and, initially thought it was a sales call of some sort and I hung up.  Yesterday I got an e-mail from "[redacted]" and the summation of the situation is they do not reimburse customers even though their representatives could not fix the problem remotely and told me it was the hard drive that was effected.  [redacted] offered a $50.00 "gift" card to use with Microsoft. Given the customer service I have gotten with this situation I declined the card and he said the case is closed!!!  I was told by a Microsoft employee in the area that I would not get any reimbursement.  I think the public should know this policy before buying any of the products or services.  In my business position, I can warn clients about this situation before they buy products or services.  I will do that.  Thank you for your interest and follow up.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: My 91 year old father doesnt have a clue how to "reach out to you". You got his phone number from some list and your people think they can get over on elderly people to make a sale, as if something is wrong with his computer. I will accept the response of apologizing for the anguish to my father and verification his number is on Microsoft DO NOT CALL listSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a full refund of the money they took from my account and have closed the account so no further charges can be made. Thank you for your assistance.Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controller.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office and your product key.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: You are not reading my complaint and keep responding with some generic response that does not apply. I DO NOT HAVE A SERVICE NUMBER because I want this issue fixed.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Microsoft has stolen 2,000 dollars and countless hours of my time in the form of selling me a defective product, giving me a defective replacement, avoiding and dodging my complaints, refusing to guarantee me a new device, and refusing to give me a refund. I want a brand new Surface Book waiting for me as soon as I get back to the United States or I am filing a lawsuit. This is my third attempt, and I get the same "sorry company policy" rhetoric. This corporation needs to be accountable for their mistakes, not brush them under the rug, dragging me along and wasting my time and money. I already will never buy another Microsoft product ever again, but I don't have another 2,000 to go buy another computer. I want my money, and I want it now. I want a refund or new device. No exceptions.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  
Upon receiving an email to talk with an engineer to solve my issue I was unable to reach them after trying throughout the day to 
contact them. Good intentions don't solve issues!Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade and customer service experience. We would like to help you, but you have not provided enough information for us to work with you to address your concerns. At this time, Microsoft considers this case closed and will no longer be replying regarding this matter. We appreciate the time you have taken to provide your honest feedback on your customer support experience, and your comments have been recorded. Thank you for your continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/21) */
Dear ** & [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read...

that and I will gladly assist you further.
Skype-to-Skype calls are free. It doesn't matter where you are in the world, or where the person you're calling is. It doesn't even matter if you're using Skype on a computer, a mobile or your TV. As long as you're both using Skype, the call is completely free.
You can make Skype-to-Skype calls using video or just voice - it's up to you. Make a voice call with up to 25 people at once and that's free too (as long as everyone's on Skype). If you want to have a video call with more than two people, that's free too.
You can call someone on their mobile or landline from Skype. It doesn't matter where you are in the world: if you're signed in to Skype, you can call anyone, anywhere at low per minute rates. The price you pay depends on the country you're calling to, not the country you're calling from.
Pay as you go using Skype Credit - check out our rates on skype.com. Or buy a monthly subscription to a particular country or region.
Unfortunately the email address provided isn't linked to any Skype account. Please kindly provide me with the Skype account name or names in question and I will gladly look into this.
There are different ways you can contact Skype Customer Support. More information can be found in our FAQ: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although agent replying was very nice she did nothing. The response seemed to be a form letter giving information we already put in the complaint. We have two Paypal receipts pasted below:
[redacted]@yahoo.com, XXX XXX XXXXX
"[redacted]@paypal.com" To: "[redacted]" Jul 16, 2014 09:00:58 PDT Transaction ID: 7PXXXXXXRXXXXXXXL
Hello [redacted],
You sent a payment of $10.00 USD to Skype Communications [redacted]
([redacted]@skype.net)
Here is the receipt for the XXX XXX XXXX telephone Mobile Express Checkout Payment Sent (Unique Transaction ID #XXXXXXXXEXXXXXXXJ)

Original Transaction
Date Type Status Details Amount
Jul 16, 2014 Payment To Skype Communications Sarl Completed ... -$10.00 USD

Related Transaction
Date Type Status Details Amount
Jul 16, 2014 Add Funds from a Bank Account Completed
Your transfer from your bank account to your PayPal account is complete.Your transfer from your bank account to your PayPal account is complete. Details $10.00 USD


Please refund the (2) $10 and cancel our skype accounts as we find it scary 1) It didn't work as Skype said it would FREE (see minutes deducted even though calls were only through Skype). 2) there is no way to contact them 3) Although responder was very nice the response seemed like a form letter & gave information we already included in complaint.
Please just refund the time deducted and refund our money. thank you, [redacted]
Final Business Response /* (4000, 9, 2014/07/28) */
Hello,
Thank you for your reply.
Upon checking our records I see that from the Skype account "[redacted]" are made 4 calls to the US mobile number XXXXXXXXXX and therefore it was necessary to have Skype Credit.
If you wish us to look into this in more detail, please kindly let me know the operating systems and devices you were using for the call and I will look into this.
I was able to locate the Order XXXXXXXXXXXXXXXXXXX and have issued a goodwill refund. Funds will be returned to the PayPal account.
Unfortunately I haven't been able to find the second order. If you have the Skype account name or the Skype order number, I could look into this as well.
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I aprpeciate your understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your service request number it appears our GES agent was able to resolve your issue and sent their latest email on 7/27. If you still have any questions or concerns please reply to our agent's email and they will get back with you shortly. Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. The only ways to obtain Xbox Live Gold is through purchasing a subscription through Xbox with a Credit Card or through redeeming Xbox Live Subscription codes purchased elsewhere. Currency codes like the...

one you have purchased cannot be used to purchase subscriptions. Due to this Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  1)  Microsoft's calls are recorded.  I may have given them my maiden name upon calling (since I used my maiden name when purchasing my PC). The calls should be under [redacted].  2)  The service number when calling was #[redacted].  Sincerely,[redacted]